I don't understand why people ask to be there when the truck arrives with their vehicle. The truck driver has a job to do and needs to be as productive as possible with no time to run inside, let everybody know he's there and wait for a customer to drive there to see a car unloaded. That's just an unreasonable expectation.

 

It's something called ... "Passion". Some have it, some don't. For some people, a car is just that, a car...a heap of metal that goes from A to B. But for some people, a car is MUCH MORE that that.

I am personally like that, and I guarantee you there are other people just like me.

For those of you who know me, and remember my story of how Marilyn came to be in this world, and how I waited for her as she rolled off the truck... (I have a thread on that)... She's just a 5.0 GT, but she's very special "to me"..., imagine what I'd do if she was a Shelby.

To each their own, but if it were me, there is no way I would accept delivery of that car regardless of repair or discount. No way on this earth.

 

I'm with you Z. They would have to sell it to someone else. I'm sure after explaining your story to another dealership's Sales Manager they would be more accommodating.

 

Maybe the damage on the bumper can be buffed out, something to try first. There are repair specialist that can fix just those little paint spots and blend it in perfectly rather than paint the entire bumper. The spoiler can easily be replaced.

I would be more concerned that the exhaust tips are uneven left to right and up and down (did u notice that), how do u think that happened? Those are perfectly aligned with a jig at the factory soooo another questionable item is now in the mix. Again..easily fixed but....

 

It is ridiculous not to take delivery of the car once it is properly repaired. The value is not affected in any way. Any good painter can blend repair work so you can NEVER tell the repair was done - especially non metallic colors like black. It is not like the car was wrapped around a phone pole. We are talking VERY minor cosmetic fixes here.

Granted, this isn't the way you dreamt of taking delivery, but in the end you get the car you wanted for fair market value. **** happens in life. Roll with it and enjoy your Shelby!

 

100% The price is not the issue, it's a dream come true to some of us. Of course it is a material item and our health and the health of our kids, family and friends comes first, but when all that is in check, material things are right up there at the top. My 2 cents.

 

Paxton... I understand what you're saying... And I'm not saying you're wrong. But I just quoted this part of your quote to make a point.... In the end, it's up to the individual to decide what he or she really "wants" in THEIR car. For some people, it HAS to be perfect... Like me. True, if repaired properly, no one will ever know. But "I" will know. And it will then never be "perfect" to me. And it would really kill me to no end to know that my baby was blemished/repaired BEFORE I even took delivery.

Again, I'm just saying that's "me". I respect your opinion and your stand and whatever the OP decides to do.... Just sharing my 2 cents as well.

 

LMAO! Right? Some people I tell you! Jealousy will get them NO WHERE!

 

Z,

Thanks for taking the words RIGHT out of my mouth. This IS a PASSION! I have wanted a "Mustang" Since I was 14. I am now 31 and can't believe my "Dream" is coming true! Let alone a SHELBY GT 500!

For all you "haters" out there, keep hating. You are not in my shoes, if someone pissed in your Cheerios you would be upset to!

My husband and myself WILL be having a conference on Monday morning 8am. However, they don't know yet. They will bend to our demands, otherwise I will be call Ford customer service with a lengthly complaint or even a conference call with the dealership. We will see what transpires.

I didn't even notice the exhaust. Good eye elkk!! Just more fuel to the fire on Monday.

 

What a plug hahahaha

 

It really sucks that your car showed up that way. Only you can decide if you want to keep it or not. My 2013 Shelby AND my 2013 Roush had paint defects that had to be fixed and both came out to be perfect. Both of the cars were right around $65k and I'm perfectly happy with the re-paints on them. If the dealer can fix it then I would take it, if you don't somebody else will!

 

I want your garage

 

The first four letters of your username are fitting for you and you should do what the letters in my name say. First of all a new Shelby is not 50k (or I'd have one).. It's 60's and goes up depending options. Second of all when someone has goals and ideals that they've worked a long time for they want that special something to go smoothly. This has not gone smoothly and it's very unfortunate they have to experience this. It's also unfortunate you're too blind to see that.

SM: I hope the conference goes well and everything works out!

 

Amen brother. I am the very same way.

 

The spoiler can easily be replaced? Have you ever removed one? Lol You run all sorts if risk causing more damage by taking it off due to the way the spoiler curves on the decklid. A stock spoiler is a pain... The GT500 spoiler is murder.

I'd take shooting the spoiler while its on over full replacement any day. That's of the spoiler is intact.

Also not all tips are created equal. I see uncentered factory tips all the time.

 

A lot of these responses are waaay exaggerated, as is the damage. It sucks that everything wasn't perfect, but it's not a perfect world.

Expecting the truck driver to wait for you is unrealistic. If he's willing to, then great. But he's got his own schedule and things to do. You've already got the best dealership ever, if they're willing to sit on a $60K car indefinitely for you. I'd expect a *non* refundable deposit from you, if they just have to hold it in hopes that you actually follow through and purchase it.

For the damage, I'd offer maybe a few free oil changes and nothing more. Why would they repair it AND discount it?...That's insane. Even throwing in oil changes would be more to compensate for the "trouble" and not so much for the damage. Although you already said it's not really any trouble, since you have no idea when you want to pick it up.

So it sucks that it happened. But it's up to you, if you still want it or not. Either way, I wouldn't expect a whole lot of freebies...

 

The world doesn't revolve around you simply because you bought a Shelby. As stated by others, the price of the car doesn't include the dealership grinding to a halt whenever you want something from them, nor the delivery driver waiting at your whim or convenience. To you it's a dream car, but to everyone else it's a product that needs to be paid for and removed from the truck/lot ASAP to make room for the next truckload--you know, so they can sell more cars. There is no such thing as a perfect car (regardless what some on here would tell you). Every car has defects, whether you see them or not. Go over the car long enough, you're going to find them. Walk into the dealership demanding some of the things that have been suggested in this thread and you will find yourself outside with a deposit check in your hand inside five minutes--it won't take long at all for them to find someone who'll pay full price for the car as is. What happens if you go to the next dealer and the car isn't "perfect?"

And by the way, I do own a 2013 GT500 that is now almost eight months old. I've found imperfections with the car, and to my amazement, that realization and discovery did not transform it from a Shelby to a Chevy nova overnight. Walk away from this Shelby, and you may very well be walking away from the best car you will ever own.

 

I can get this experience documented for you, Shelby Mama. Please PM me with your dealer, full name, mileage, and best daytime number.

Deysha

 

Hi Deysha,

I sent the information to you in a PM already.

Spoke with Ford Customer Service at 8am this morning. My claim is going to the regional manger.

 

Though you have some valid points, in the end, it's about customer service. It's true, accidents can happen in delivery or prior to delivery... but the key is how the dealer/individuals at the dealer could have handled the communication part to the customer, Shelby Mama and her husband.

The customer MUST be satisfied.

I can tell you that I requested the same of my dealer when I bought my car, and they respectfully obliged. Luckily, there was no damage (at least none that I could see or observe). I was a VERY happy customer. So happy that I went back there to buy another vehicle, and tell other folks to go buy their vehicle there as well. Customer satisfaction is key. It is my opinion (again, just my opinion) that the dealership that ShelbyMama went to could have handled the situation with her a lot better...particularly in the communication part.

I still stand by my statement earlier, where I said yes, a Shelby in the end, is just a car. But whether you or the dealer or whoever else believes that it's just a car, need to understand that to some people, it is more than a car....