rm2092

I placed a order with Steeda for there CAI and SCT tuner with a preloaded 93 tune. I just got done installing everything and of coarse its after hours and there closed and SCT also. Anyways I ordered the tuner from Steeda preloaded with a tun to my mods so I plugged it in and acordiong to the instructions I selected Strategy tune, well that was not the right choice ? I selected the custom tune and went the the instructions of loading the tune by turning the key on the off like it says and then I get a error message ERROR 1002 Can't Open File, WTF ? Did Steeda forget to program the tuner ?

TORMENTOR

can you retune the car to stock and start over?

rm2092

I never got to do anything, it can not find the file to start the upload. I did drive the car, it has a rough idle for a minute or two then runs fine. I went for a ride for several miles and the car seems to run fine and no check engine light. I don't want to have to reinstall my old intake until I get this tuner figured out.

TORMENTOR

looks like you will have to call them in the morning, sorry couldnt help you, I had the steeda intake also but went with the Bama tunes and it was awesome until I had my accident.

grabberblue 5.0

Sounds to me like custom tune needs to be reloaded into the SCT device.

rm2092

Ya this sucks since I only have a Mac computer and I'm not spending the money to install windows crap. this is really sucks.

TheDivaDanielle

just install a VM.. it can be done for free.

rm2092

VM whats that sorry.

TheDivaDanielle

Virtual Machine...

rm2092

But I still need to buy windows so thats not going to happen.

tj@steeda

I just responded to your post on SVT forum ... I believe you spoke to our reps this morning and they were able to send you an updated tune, correct?

Please let me know if there is anything else we can do for you?

Best Regards,

TJ

rm2092

Loading now as we speak.

rm2092

Well after going to my friends house and using his windows pc I made a call to SCT, long story short they loged into my tuner and got my new tune installed.

grabberblue 5.0

How does she run?

rm2092

I've been sick for two days now, my head is plugged up right now and I had to get to work right away. It did to seem to have more go but when I feel better i guess I'll be able to tell more so I guess I'm not WOWED yet.

grabberblue 5.0

Hard to be wowed when all that sickness is going on, hope you get better soon!

tj@steeda

Glad to see everything is working out ... except for the cold. Once you get better let us know how it feels.

Best Regards,

TJ

texastboneking

Tj... why was my issue handled so poorly? Seems you worked to resolve his issue but I got left footing the bill at the dealer to get my car retuned... then I simply asked to get the programmer fixed and I was told I had to pay the unlock fee to get it fixed?

I'm confused... yalls tuner messed my car up. Y'all attempt to fix it thru my PC. The tuner still wouldn't program my car and left it in programming mode where it wouldn't run. I then was given the choice of waiting a while and paying y'all your fee to reprogram it after I ship it to you. Or go to the dealer and pay to get the car retuned...
Maybe you can fix my programmer that now rests on my bottom shelf? Car was tuned at my local dealer so it runs now... but I'm left with this expensive programmer that can't do anything but screw up pcms.

Any help would be appreciated. The programmer (when properly working) was great.


Also. Didn't mean to threadjack

tj@steeda

Send me an email at tim @ steeda.com so that I can look into what had taken place. Please provide your purchase date, the issues you were experiencing, etc.

Was this an issue with an SCT? SCT resolved the OP's issue and we just needed to send him a new tune.

I will help in any way I can.

Best Regards,

TJ