Ford CS worked for me
6/4/10 | 12:15 PM
#1
Thread Starter
GT Member
Joined: April 10, 2010
Posts: 115
Likes: 0
From: New York
Ford CS worked for me
I ordered my GT on April 20, but have not yet received a VIN.
So yesterday, I got my order number and my dealer number from my delaer and called Ford CS.
After an hour on the phone, where I politely explained that 6 weeks with no VIN was simply not acceptable, I got a promise that the regional rep would call me and that my complaint weas being escalated and that I would hear from a "specialist" by Monday.
Well, what do you know, the regional rep called me last night and promised a VIN by today.
This monring, I received a call from "Mike" a Ford CS specialist. While I was on the phone with him, my dealer called me with my VIN. Car to be build week of 6/21/10.
So, apparently, Ford CS can be helpful.
So yesterday, I got my order number and my dealer number from my delaer and called Ford CS.
After an hour on the phone, where I politely explained that 6 weeks with no VIN was simply not acceptable, I got a promise that the regional rep would call me and that my complaint weas being escalated and that I would hear from a "specialist" by Monday.
Well, what do you know, the regional rep called me last night and promised a VIN by today.
This monring, I received a call from "Mike" a Ford CS specialist. While I was on the phone with him, my dealer called me with my VIN. Car to be build week of 6/21/10.
So, apparently, Ford CS can be helpful.
6/4/10 | 12:34 PM
#3
V6 Member
Joined: February 13, 2010
Posts: 65
Likes: 0
From: Mid Michigan
I ordered my GT on April 20, but have not yet received a VIN.
So yesterday, I got my order number and my dealer number from my delaer and called Ford CS.
After an hour on the phone, where I politely explained that 6 weeks with no VIN was simply not acceptable, I got a promise that the regional rep would call me and that my complaint weas being escalated and that I would hear from a "specialist" by Monday.
Well, what do you know, the regional rep called me last night and promised a VIN by today.
This monring, I received a call from "Mike" a Ford CS specialist. While I was on the phone with him, my dealer called me with my VIN. Car to be build week of 6/21/10.
So, apparently, Ford CS can be helpful.
So yesterday, I got my order number and my dealer number from my delaer and called Ford CS.
After an hour on the phone, where I politely explained that 6 weeks with no VIN was simply not acceptable, I got a promise that the regional rep would call me and that my complaint weas being escalated and that I would hear from a "specialist" by Monday.
Well, what do you know, the regional rep called me last night and promised a VIN by today.
This monring, I received a call from "Mike" a Ford CS specialist. While I was on the phone with him, my dealer called me with my VIN. Car to be build week of 6/21/10.
So, apparently, Ford CS can be helpful.
Whats your last six numbers? Mine is 133771 with a dealer ETA of July 4 or week of anyway.
6/4/10 | 05:42 PM
#10
Thread Starter
GT Member
Joined: April 10, 2010
Posts: 115
Likes: 0
From: New York
6/4/10 | 05:47 PM
#11
Cobra R Member
Joined: April 3, 2010
Posts: 1,814
Likes: 0
From: Northern VA
Pete says you have to say "sillyninny" . . . just sayin' . . .
6/4/10 | 05:51 PM
#12
Thread Starter
GT Member
Joined: April 10, 2010
Posts: 115
Likes: 0
From: New York
6/4/10 | 05:53 PM
#13
Cobra R Member
Joined: April 3, 2010
Posts: 1,814
Likes: 0
From: Northern VA
6/4/10 | 07:30 PM
#14
Legacy TMS Member
Joined: January 6, 2006
Posts: 14,047
Likes: 166
From: Bay Area, CA
6/4/10 | 08:28 PM
#15
Cobra R Member
Joined: April 3, 2010
Posts: 1,814
Likes: 0
From: Northern VA
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