American muscle discount code please
#21
Bullitt Member
Join Date: October 22, 2012
Location: West Bend, Wisconsin
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Has it occurred to anyone that the AM reps here may have actual jobs while they are at work and cant reply immediately? It took 3 days for them to reply to me when I pmed them for a code. I had an order in my cart and ready to go. So what that I had to wait a few days longer.
In my experience AM cs is second to none. I had to go through 3 sets of prepainted parts before finally asking for a refund. On all occasions the cs rep I spoke with was courteous and my refund was prompt.
Just relax. You will get your code. I am hopeful that all the negativity hasn't nulified the code I presently have as I have an order to place as well.
*runs and hides*
In my experience AM cs is second to none. I had to go through 3 sets of prepainted parts before finally asking for a refund. On all occasions the cs rep I spoke with was courteous and my refund was prompt.
Just relax. You will get your code. I am hopeful that all the negativity hasn't nulified the code I presently have as I have an order to place as well.
*runs and hides*
#22
I Have No Life
Thread Starter
Has it occurred to anyone that the AM reps here may have actual jobs while they are at work and cant reply immediately? It took 3 days for them to reply to me when I pmed them for a code. I had an order in my cart and ready to go. So what that I had to wait a few days longer. In my experience AM cs is second to none. I had to go through 3 sets of prepainted parts before finally asking for a refund. On all occasions the cs rep I spoke with was courteous and my refund was prompt. Just relax. You will get your code. I am hopeful that all the negativity hasn't nulified the code I presently have as I have an order to place as well. *runs and hides*
#24
Has it occurred to anyone that the AM reps here may have actual jobs while they are at work and cant reply immediately? It took 3 days for them to reply to me when I pmed them for a code. I had an order in my cart and ready to go. So what that I had to wait a few days longer. In my experience AM cs is second to none.
#26
Cobra R Member
Wow how did this turn into a flame on AM. Their customer service is impeccable. If you want to be dealt with then call, to the place they actually work and not on this forum that they deal with on their own time.
#27
I think is just a bunch of whiners hoping for consultation gifts from AM. If you rather take your business elsewhere, good, do it quietly and move on. What do you gain from keeping bashing a store you don't care for?
#28
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Join Date: September 1, 2013
Location: Fort Worth Texas
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It's all good
#29
Mach 1 Member
Join Date: February 24, 2011
Location: Metro Charlotte, NC
Posts: 915
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YA, I still buy from AM and overall am happy with them. Will I still buy from them, yes.
But let's face it, they're not perfect. That's why we're sharing our experiences. I think the real issue is when they say they will do something and they don't. that's my biggest pet peeve.
But let's face it, they're not perfect. That's why we're sharing our experiences. I think the real issue is when they say they will do something and they don't. that's my biggest pet peeve.
#30
I Have No Life
Thread Starter
YA, I still buy from AM and overall am happy with them. Will I still buy from them, yes. But let's face it, they're not perfect. That's why we're sharing our experiences. I think the real issue is when they say they will do something and they don't. that's my biggest pet peeve.
And as far as calling, I did try, few times. They're retort to me was "contact your forum reps for the code". Well, here we are.
It's little things like that, that differentiate vendors and is the difference between how they treat customers, both existing and potential.
#31
AM's "customer service" is them telling you what you want to hear, then not following through. I've called them out a few times on here, and they wrote back telling me to send them a PM about the issue. That makes them look like they have good customer service to everyone who sees it, but every time they said that, they never replied to my messages.
#37
Former Vendor
Join Date: July 5, 2011
Location: Malvern, PA
Posts: 729
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Hey Guys,
I'm sorry for the delayed response! I'm not sure exactly where the break up in communication has been here with you guys. I sent the discount code over to everyone in this thread who requested the code, about 5 minutes after we spoke yesterday! I just went back into my PM's and resent the code, please reply to my PM letting me know that you received the code. I'm not sure if it was a glitch in the system or what exactly happened here. However, we ask that you please give us 24 hours to reply to a PM as we are very busy. I promise you that all PM's will be replied to within 24 hours of them being sent! I'm going to go back through my PM's now and make sure that every single one has been replied to! With the amount of PM's that we get, there's a slight chance that we miss one. I'll make sure we do a great job with this and it's not the case ever again.
Nobody is perfect, but I hate to see that you guys have lost some confidence in our customer service. This is my #1 priority and offering you guys the quickest and best customer service I possibly can is very important to me! It's the active contributing members like all of you guys that keep this forum going and keeps the Mustang alive in all of us.
Please let me know if you guys have any issues at all and I'll make sure you're taken care of! Just to make sure that every single issues is taken care of, feel free to send me an email as well. My personal email is dan[dot]bailer[at]americanmuscle[dot]com and that also goes directly to my phone!
Again, I apologize for any inconvenience we may have caused you guys. Nothing like this will happen again, I promise!
-Dan
I'm sorry for the delayed response! I'm not sure exactly where the break up in communication has been here with you guys. I sent the discount code over to everyone in this thread who requested the code, about 5 minutes after we spoke yesterday! I just went back into my PM's and resent the code, please reply to my PM letting me know that you received the code. I'm not sure if it was a glitch in the system or what exactly happened here. However, we ask that you please give us 24 hours to reply to a PM as we are very busy. I promise you that all PM's will be replied to within 24 hours of them being sent! I'm going to go back through my PM's now and make sure that every single one has been replied to! With the amount of PM's that we get, there's a slight chance that we miss one. I'll make sure we do a great job with this and it's not the case ever again.
Nobody is perfect, but I hate to see that you guys have lost some confidence in our customer service. This is my #1 priority and offering you guys the quickest and best customer service I possibly can is very important to me! It's the active contributing members like all of you guys that keep this forum going and keeps the Mustang alive in all of us.
Please let me know if you guys have any issues at all and I'll make sure you're taken care of! Just to make sure that every single issues is taken care of, feel free to send me an email as well. My personal email is dan[dot]bailer[at]americanmuscle[dot]com and that also goes directly to my phone!
Again, I apologize for any inconvenience we may have caused you guys. Nothing like this will happen again, I promise!
-Dan
Last edited by AMDanBailer; 10/17/13 at 02:03 PM.
#39
Bullitt Member
Join Date: September 1, 2013
Location: Fort Worth Texas
Posts: 288
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Hey Guys,
I'm sorry for the delayed response! I'm not sure exactly where the break up in communication has been here with you guys. I sent the discount code over to everyone in this thread who requested the code, about 5 minutes after we spoke yesterday! I just went back into my PM's and resent the code, please reply to my PM letting me know that you received the code. I'm not sure if it was a glitch in the system or what exactly happened here. However, we ask that you please give us 24 hours to reply to a PM as we are very busy. I promise you that all PM's will be replied to within 24 hours of them being sent! I'm going to go back through my PM's now and make sure that every single one has been replied to! With the amount of PM's that we get, there's a slight chance that we miss one. I'll make sure we do a great job with this and it's not the case ever again.
Nobody is perfect, but I hate to see that you guys have lost some confidence in our customer service. This is my #1 priority and offering you guys the quickest and best customer service I possibly can is very important to me! It's the active contributing members like all of you guys that keep this forum going and keeps the Mustang alive in all of us.
Please let me know if you guys have any issues at all and I'll make sure you're taken care of! Just to make sure that every single issues is taken care of, feel free to send me an email as well. My personal email is dan[dot]bailer[at]americanmuscle[dot]com and that also goes directly to my phone!
Again, I apologize for any inconvenience we may have caused you guys. Nothing like this will happen again, I promise!
-Dan
I'm sorry for the delayed response! I'm not sure exactly where the break up in communication has been here with you guys. I sent the discount code over to everyone in this thread who requested the code, about 5 minutes after we spoke yesterday! I just went back into my PM's and resent the code, please reply to my PM letting me know that you received the code. I'm not sure if it was a glitch in the system or what exactly happened here. However, we ask that you please give us 24 hours to reply to a PM as we are very busy. I promise you that all PM's will be replied to within 24 hours of them being sent! I'm going to go back through my PM's now and make sure that every single one has been replied to! With the amount of PM's that we get, there's a slight chance that we miss one. I'll make sure we do a great job with this and it's not the case ever again.
Nobody is perfect, but I hate to see that you guys have lost some confidence in our customer service. This is my #1 priority and offering you guys the quickest and best customer service I possibly can is very important to me! It's the active contributing members like all of you guys that keep this forum going and keeps the Mustang alive in all of us.
Please let me know if you guys have any issues at all and I'll make sure you're taken care of! Just to make sure that every single issues is taken care of, feel free to send me an email as well. My personal email is dan[dot]bailer[at]americanmuscle[dot]com and that also goes directly to my phone!
Again, I apologize for any inconvenience we may have caused you guys. Nothing like this will happen again, I promise!
-Dan
#40
I Have No Life
Thread Starter
Hey Guys,
I'm sorry for the delayed response! I'm not sure exactly where the break up in communication has been here with you guys. I sent the discount code over to everyone in this thread who requested the code, about 5 minutes after we spoke yesterday! I just went back into my PM's and resent the code, please reply to my PM letting me know that you received the code. I'm not sure if it was a glitch in the system or what exactly happened here. However, we ask that you please give us 24 hours to reply to a PM as we are very busy. I promise you that all PM's will be replied to within 24 hours of them being sent! I'm going to go back through my PM's now and make sure that every single one has been replied to! With the amount of PM's that we get, there's a slight chance that we miss one. I'll make sure we do a great job with this and it's not the case ever again.
Nobody is perfect, but I hate to see that you guys have lost some confidence in our customer service. This is my #1 priority and offering you guys the quickest and best customer service I possibly can is very important to me! It's the active contributing members like all of you guys that keep this forum going and keeps the Mustang alive in all of us.
Please let me know if you guys have any issues at all and I'll make sure you're taken care of! Just to make sure that every single issues is taken care of, feel free to send me an email as well. My personal email is dan[dot]bailer[at]americanmuscle[dot]com and that also goes directly to my phone!
Again, I apologize for any inconvenience we may have caused you guys. Nothing like this will happen again, I promise!
-Dan
I'm sorry for the delayed response! I'm not sure exactly where the break up in communication has been here with you guys. I sent the discount code over to everyone in this thread who requested the code, about 5 minutes after we spoke yesterday! I just went back into my PM's and resent the code, please reply to my PM letting me know that you received the code. I'm not sure if it was a glitch in the system or what exactly happened here. However, we ask that you please give us 24 hours to reply to a PM as we are very busy. I promise you that all PM's will be replied to within 24 hours of them being sent! I'm going to go back through my PM's now and make sure that every single one has been replied to! With the amount of PM's that we get, there's a slight chance that we miss one. I'll make sure we do a great job with this and it's not the case ever again.
Nobody is perfect, but I hate to see that you guys have lost some confidence in our customer service. This is my #1 priority and offering you guys the quickest and best customer service I possibly can is very important to me! It's the active contributing members like all of you guys that keep this forum going and keeps the Mustang alive in all of us.
Please let me know if you guys have any issues at all and I'll make sure you're taken care of! Just to make sure that every single issues is taken care of, feel free to send me an email as well. My personal email is dan[dot]bailer[at]americanmuscle[dot]com and that also goes directly to my phone!
Again, I apologize for any inconvenience we may have caused you guys. Nothing like this will happen again, I promise!
-Dan