American muscle
4/21/15, 11:22 AM
#22
Mach 1 Member
Exactly. I've Always had great service from them as well. People are in the wrong place if they want to place blame and smear their name, as displayed from all of the positive posts here. OP bought from a 3rd party ebay page, you can't expect miracles.
Last edited by 05PRMTX; 4/21/15 at 11:36 AM.
4/22/15, 07:27 AM
#24
I Have No Life
Just came back from their malvern location. I was very dissapointed, to say the least. I went there to purchase an item and not have to wait to ship. I also brought along an item I bought from their eBay sales known as turn 5 sales. There is an issue with the item I purchased and I was hoping I could pick up my new parts plus get a replacement for this item while I was there.
The item is an SR caster camber kit for 87-93 mustangs. As any of you know (or don't) when you have project cars you buy parts and they can sit around for months before you actually get around to installing them. Physically the parts looked fine, but there was a welded in bolt that is not straight and causes the bracket to not work, slide freely as it should.
The person I dealt with (Brick) explained he could not do anything for me because it was an eBay purchase. He told me to email them through eBay. I found this frustrating as I was right there in person! What easier way to resolve/fix the issue than in person? I have the original box with the shipping labels shipped from turn 5 Malvern, PA. I thought it would be pretty easy to just swap out one brscket while I was there.
I explained it was an SR brand which is their house brand and that Ive purchased several thousand dollars worth of parts from both their American muscle and eBay/turn 5 entities for both my 87 vert and my 11 gt. I am not a scammer trying to pull a scam on them for a $150.00 part.
Those words fell on deaf ears! I was at least hoping to get some kind of resolve from this. No wasn't looking for all new parts but perhaps just the one bracket replaced with a good one.
Rant over. Any of you who know me know this is not my style! I was just very dissapointed with the service.
The item is an SR caster camber kit for 87-93 mustangs. As any of you know (or don't) when you have project cars you buy parts and they can sit around for months before you actually get around to installing them. Physically the parts looked fine, but there was a welded in bolt that is not straight and causes the bracket to not work, slide freely as it should.
The person I dealt with (Brick) explained he could not do anything for me because it was an eBay purchase. He told me to email them through eBay. I found this frustrating as I was right there in person! What easier way to resolve/fix the issue than in person? I have the original box with the shipping labels shipped from turn 5 Malvern, PA. I thought it would be pretty easy to just swap out one brscket while I was there.
I explained it was an SR brand which is their house brand and that Ive purchased several thousand dollars worth of parts from both their American muscle and eBay/turn 5 entities for both my 87 vert and my 11 gt. I am not a scammer trying to pull a scam on them for a $150.00 part.
Those words fell on deaf ears! I was at least hoping to get some kind of resolve from this. No wasn't looking for all new parts but perhaps just the one bracket replaced with a good one.
Rant over. Any of you who know me know this is not my style! I was just very dissapointed with the service.
4/22/15, 07:55 AM
#25
Mach 1 Member
All the parts I have ordered from AM have worked great and were delivered very fast. I even called up and asked some questions and they were very helpful and informative. The CDC shaker (next to the AMR wheels) has been the biggest mod I have done so far and the fit and finish was perfect.
4/22/15, 01:11 PM
#26
Bullitt Member
Join Date: December 11, 2013
Location: Cherry Hill, NJ
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I'm sure the positive experiences far outweigh the negative ones, as this thread shows, and I'm also sure every vendor has had their share of customer issues, even the ones you do like. It's an unavoidable part of doing business. No company can make every single transaction perfect because of all the variables. What you said could be said about any vendor. Do you really not think that your favorite vendor has had angry customers and people that have not said anything after a bad experience?
Last edited by cdiaz1069; 4/22/15 at 01:14 PM.
4/22/15, 02:15 PM
#27
I Have No Life
I'm sure the positive experiences far outweigh the negative ones, as this thread shows, and I'm also sure every vendor has had their share of customer issues, even the ones you do like. It's an unavoidable part of doing business. No company can make every single transaction perfect because of all the variables. What you said could be said about any vendor. Do you really not think that your favorite vendor has had angry customers and people that have not said anything after a bad experience?
Everyone's free to choose who they want to buy from and live with it. I crossed paths with them once, and never again. Several folks I know, who are also on this forum, and outside, feel the same way. On the flip side, you're right, others think they're God's gift to mustang owners. Great. We're all free to choose.
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