Originally Posted by dragstart

Yeah, Deisha 'escalated' my case to the CS people in Florida. Who know less about these cars than any of us. Remember......they were the ones reading scripts when we were trying to find out where our cars were when we had them on order? "Oh A Mustang GT, yeaah those are really cool, 412 horsepower. What color? (insert whaterver color) Oh yeah, that's the coolest color. (whatever it was). Your car's at area 51. That dung got irritating.

The advice of the Florida CS?......take it to the dealer.
Dealer tech says, "Yeah, I hear that noise."
Later.......OK, your oil is changed, we don't have time to diagnose that noise!

So we gotta hold their hands through this? BS.

Originally Posted by FordCustomerService

Yes dragstart, she needs you to have your vehicle fully diagnosed so they can work together and use all of their available resources to get your vehicle repaired. If you would like, I can re-open your case so your vehicle can be repaired once and for all. If you do, also send me a good number to reach you at. I would really like for this to be resolved.

Deysha

Originally Posted by dragstart

PM'd you a couple of times, do those get through ?