Trying to find something other than a FAX number for these guys, but to no avail. Do they/did they have a telephone number, and does anyone happen to have it, because I don't see it anywhere on their website?

I am putting a parts inventory list together for my dealer, and want to include all relevant contact info for the suppliers.

Cheers...

 

dang i know i have their card somewhere i will look for it and post up if i find it

 

I don't believe that they do, which was one of my concerns when purchasing it originally. I know I emailed them about a question and also asked about a ph. #, and I'm pretty sure that they replied saying that they didn't have one (although, they did answer my question).

So, I ended up buying from Aeroform, because that's whom I purchased my lightbar from, and so I had already gained a relationship with them.

 

Yeah, the lack of a simple telephone number concerns me, too. If it weren't for all the positive testimonials I have heard here, I would stay FAR away from a company that doesn't have a business phone number.

 

Despite no phone, these guys delivered the goods as promised and promptly credited me the deposit for my harness. They are also very responsive to emails. Why no phone ... who knows.

 

They just PM'd me with an explanation as to why not.

Nice prompt reply to my post here, actually. I will definitely be ordering from them.

 

Ummmm... what was the explanation?

(Webelectric fan here, I bought my sequentials and pony corral from them)

 

I have my lights from them and very pleased. Not everyone wants to spend his entire day on the phone. At least E mail is silent.

 

I have worked in customer service for many years, and I can tell you every business would like to NOT have to deal with customers on the telephone. A substantial amount of calls are of little value, and calls require people and equipment costs. Most costs are passed on to the customer.

I installed Webelectric Sequentials and DRL module over a year ago and have been happy with 'em.

 

True, but the whole point of customer service is "customer service". To me, not having a phone number puts up a red flag for the company, as you don't know if they are legitimate or not. Also, if there is an issue, I want to be able to talk to someone, not write an email trying to explain the situation.

 

I agree wholeheartedly.

As I said, if it weren't for all the positive referals on this site - and the fact that the rep PM'd me shortly after my post here - I would have passed straight over them and gone to someone who provides complete contact info.

Customer service has largely disappeared in our increasingly narcissistic society - so I'm disinclined to take chances on businesses that don't provide full disclosure.

 

i'd rather have outstanding customer service and no phone number(like WebElectrics) than, crappy customer service with a dozen phone lines.
i wouldn't read too much into it.

 

Saw the postings about not having a phone number on our web site. We prefer email, but you can call 440-389-5647 and leave a message. We also have a fax: 440-389-2668.

I just posted a Contact Page on the web site.

-Lawrence

 

Webelectric products has 100% great service! That being said, I am encouraged by their response to concerns about a phone number!

WTG Webelectrics!!

 

+1 I have purchased a ton of stuff for my Mustang over the last two months and Webelectric has been one of the best vendors I have worked with.

 

Definite points for listening to customer feedback!