I'm done dealing with American Muscle
6/13/14 | 01:50 PM
#41
Cobra Member
Joined: April 7, 2014
Posts: 1,469
Likes: 26
I do not blame the OP for coming to the forums with his issue. In a perfect world it would have never got past the first phone call. Clearly that was not the case and it definitely upsets me. However, this feedback is important to me and will absolutely help us get as close to "perfect" as we possibly can.
Whether the OP PM'd me his issue or posted publicly, my response would have been the same. I want to make sure he's taken care of ASAP. As soon as I get his order number this will be squared away!
-Dan
Whether the OP PM'd me his issue or posted publicly, my response would have been the same. I want to make sure he's taken care of ASAP. As soon as I get his order number this will be squared away!
-Dan
For all that Criticized.. Get a Life.
Vader sounds like your in good Hands. AM did the right thing. But I bet if you would of got to the right person at AM to begin with this would of never happened.
Last edited by Jazzman442; 6/13/14 at 01:51 PM.
6/13/14 | 02:21 PM
#42
Banned
Joined: August 25, 2010
Posts: 330
Likes: 1
No offense, but you're not talking to a kid and I don't appreciate condescending comments. I didn't order from AM to save a couple bucks. I ordered from them because I liked the products I had purchased from them. I'm also well aware of how a call center and warehouse works. I'd prefer if there was a shop anywhere near me that was anything close to being like AM, but there isn't. Good for you if you have a place like that close to you. It's not not like it was an inconvenience for only a few days, it was over a couple months. I might feel different if AM had contacted me in a reasonable period of time after the transaction to tell me they had refunded my money in error and charged my account again. I don't consider six months a reasonable period of time.
6/13/14 | 02:54 PM
#43
Roush Forum Stalker
Joined: March 9, 2013
Posts: 11,165
Likes: 1,749
From: Massachusetts
I ordered some McNuggets for my daughter and they asked what kind of sauce so we told them bar-b-que. They gave us the order and we drove off. When we got home, there was no bar-b-que. I was beyond upset and we made a voodoo doll of Ron McD and burned it. That frikkin' clown is going down, I tell you!
Some people actually do call 911 for stuff like that!
6/13/14 | 05:38 PM
#45
Banned
Joined: August 25, 2010
Posts: 330
Likes: 1
6/15/14 | 12:11 PM
#46
Shelby GT350 Member
Joined: February 26, 2012
Posts: 2,205
Likes: 392
From: Down south in Dixie
It happens to us all from time to time. But, we learn through out our lives. I'm sure everything will work out for you.
6/16/14 | 08:10 AM
#48
Former Vendor
Joined: July 5, 2011
Posts: 729
Likes: 0
From: Malvern, PA
I have your order number and have reached out to my CS Manager. You'll be hearing from him today!
Hope this helps.
-Dan
6/16/14 | 11:55 AM
#49
Thread Starter
GT Member
Joined: October 2, 2012
Posts: 215
Likes: 3
From: Tx
We don't blame you at all. Venting is necessary sometimes. Just understand that no matter how you reach out to me I'll make it right. You can feel free to shoot me a PM anytime!
I have your order number and have reached out to my CS Manager. You'll be hearing from him today!
Hope this helps.
-Dan
I have your order number and have reached out to my CS Manager. You'll be hearing from him today!
Hope this helps.
-Dan
6/17/14 | 09:58 AM
#52
Bullitt Member
Joined: November 16, 2011
Posts: 593
Likes: 5
From: SE Iowa
Dan from AM has chimed in, and seems willing to see what he can do to take care of it. Yeah, it's a shame it came down to a public post on a forum, but what I think we can all take away from this is a PM to the local AM rep may work better than a public post. In the mean time, grow-the-f*ck-up.
Edit: Shane also called me the next day to find out if it had showed up yet and to lEt me know everything was all good and taken care of
Last edited by LivinTheStangLife; 6/17/14 at 10:03 AM.
Thread
Thread Starter
Forum
Replies
Last Post