Hey BEK anyway you can look up my order or no? Just trying every way because I know my dealer is tired of hearing from me every other day.

 

Is it possible for Ford to just not build your order...at all? If so, what reasons would be behind that decision?

 

Hey BEK. Can you clear something up for me regarding VIN's and orders?
I've heard on this board that a VIN is assigned on the Serialize Date.
Meaning if you have a Serialize Date, then a VIN exists for your order.
Ford Customer Service told me I have a Serialize Date of 10/14.
She said "that means there is a VIN, but you'll have to get it from your dealer".
Then, the dealer (who doesn't have the serialize date) *and* the next person I talked to at Ford Customer Service told me that having a Serialize Date does *not* mean there is a VIN.

Who's right?

 

How long does it take usually to get your car after you have the vin? Iwas given my vin and they said my order was picked,but I don`t know if was scheduled to be built yet.

 

From my experience, I'd be more concerned about how long it takes to get the car after it is build. Build date Sept 16, no car yet.

 

Ask your dealer what priority code he entered. It ranges from 10 - 99.
My dealer ordered mine with a priority code of 10. I received my vin two weeks later. Priority 99 means it'll get built when all the smoke clears, and thats a long way off.

 

I would say that the different times everyone is experiencing is due to the priority numbers assigned to your car by your dealer. If your dealer has other cars with higher priority numbers, (like 10) then couldn't yours get pushed to the back of the list?
Question...Does the priority number mean all cars going to that dealer or just Mustang orders, anybody? Mine is a 25 but the dealer already got 2 cars before mine

 

we still have some of the original orders that have not shown yet. 3 days ago we got one in with a blank window sticker, there was no vin until about a week before it got here

 

I have no problem arguiing with the General Sales Manager of a dealership. It may be semantics, but I dont agree.

I have an order. Ford has it. Until I had a VIN I still had an order, with an order number, and a place at Ford. BEK not only said that that was wrong but also told this guy to take his non order and go somewhere else just because he didnt have a VIN. That is incorrect info. A VIN means you have a CAR, and order means you have a request for a car. There is a difference, and I can see it.

If you go to McDonalds and ORDER a Big Mac, its an order. Its when you take delivery of your order than its YOUR Big Mac.

Delt needs to get his DORA, and start talking to someone who knows what is going on. If he doesnt have a DORA, then he doesnt have an ORDER. If he has a DORA, then his ORDER is in limbo with the rest of the worlds. Once he gets his VIN he will have a build date, and hopefully it wont get bumped, or held, or lost, or whatever else is happening these days with the 05s.

Edited to add: Yes, BEK I am one of those annoying customers... Delt, dont be afraid to call your dealership every Friday. If you dont get answers, go up the chain until you get to someone who does have answers. My dealer calls within an hour of a message and two of an email. No matter what. He answers my questions and if he doesnt know, he finds out. I dont care if he thinks I am a pain, he is getting $24,000 of my cash, he can deal with me.

About priorities, I was a 12, then they moved me to a 10. I think the issues are arising with the allocation, and then the shipping. Obviously if Kevin is getting cars without stickers and no notice, there is a glitch some where.

 

it's all in how you define order. I think most people would define order as going in to a dealer and making a deposit. Just because it is clean-unscheduled does not mean you have not placed an order. It just means that it is waiting to be assigned a vin and build date.

That being said...the "order" will not turn into a real car unless the dealer makes sure that ford pulls it and schedules it.

 

I just called Customer Servcie and the rep said my Car will start to build on 11/08/04 and be finished on 11/15/04...

Does it take a week to build the car?

 

that is your build week. it can be built on any one of those days

 

You had an order WITHIN your dealership.

I had a VIN LONG before I got my car. There is a difference, and I can see it. VIN means Ford recognizes that there is a request for the car and accepts the responsibility of building it.


No actually. It is like you order a Big Mac at a McDonalds that doesn't serve food. They have to submit the request to McDonald's headquarters for building that big mac. Until corporate headquarters recognizes that there is an order do they build it or change status.



I really don't have the time to keep responding to these useless messages. You, a relative n00b (not to throw that word around lightly) are arguing with BEK, someone who knows A LOT more than you about ordering cars and how it "works" and me, who has spent a long time looking through all of these posts and understanding the system.

 

Ok. I am not even getting back into the "order" discussion. I do however have a question about priority numbers. Now, say that my dealer has 3 cars in front of me & have yet to recieve their car. When I order can they bump one of the orders in front of mine back & give me a lower priority number or is it assigned according to who ordered first, second, etc?

 

Ok what is the number to customer service. I have to ask something about my Mustang I have now, but I also want to see if I can get anything out of them. There is always someone who will help you I just have to get the right person.

Oh By the way my priority is 10 and has been since I ordered.
What a a Joke

 

1-800-392-3673

 

Hi all. I have been at work all day (ordering cars) B) . I see we have been trying to figure out the whole car ordering process. One thing we can agree on is it is complicated and hard to clarify in this medium. I know Ford managers who do not understand it so I think it will be difficult to explain 100%. And I have tried to explain it many times in the past on this forum and have lost my patience, to be honest.
We have established that we all may have different views on the definition of order. Cool. I understand. There is something that I would like people to understand, that I think may or may not be clear. There are all kinds of stages that a order goes through on it's trip to becoming a car in your driveway. I prefer to not have to explain them all right now.
It all begins when your dealer writes up a buyers order, take your deposit and puts your order in to the order bank. But if the dealer doesn't get allocation from Ford to fulfill your order, or gives the only allocation of cars to other customers instead of you, you will not get a car from that dealer. And it may surprise some of you( sarcasm), but a dealer can lie to you and promise you a car, when in fact he has no ability to get that car. Because the dealer isn't getting one in the time frame he has lead you to believe he can. An order can sit in the order bank forever if the dealer does not have allocation to fill it. When he eventually gets allocation to fill the order, the order is immediately given a Vin # and that's proof in my world that you are actually getting a car.
The misinformation from some dealers is why, I believe, some people get a Vin right away and some people don't, when they think they should. Now if a dealer tells you he can't fill your order for months, and you understand that, then great. But when people post that they don't have Vin for months, and they are upset, I suspect that they don't have a Vin because of the scenario I explained above.
I am trying to explain this so people understand that they may want to ask for more proof of where their order is in the process.

 

dude chill. I had already started replying before he posted his clarification. I had had to stop & do somethings before I was able to finish & actually hit reply. My bad. I was just calling it the way I saw it. No need to flame it.

Besides. At this point I DON'T CARE who is RIGHT & who is WRONG. I JUST WANT MY darn CAR!!!!!! Also at this point I think that EVERYONE is RIGHT & WRONG. Maybe we are all RIGHT to a fault & WRONG to a fault. Who the freaking heck knows anymore. I don't & I don't think that anyone else does either.

Besides I when you order from the dealer & they pull it up a week later & it says "submitted to plant" & then another week later it says "clean, unscheduled" then something/someone at the Ford plant HAD to check the order to declare it clean, unscheduled. So, THAT to me says that Ford HAS the order & they just have NOT pulled it yet. Raither they actually build it or not is another story. There is NOTHING you or I or anyone else out here can do about that. But WE DO have an order if with no one else than with the dealer who is suppossed to be in contact with the Ford plant.

So SOMEONE SOMEWHERE HAS the order, they've just been sitting on it for a freaking month.

Sorry. I just really needed to get that off my chest. Laters. [/b][/quote]
Submitted to plant comes after clean unscheduled. You are saying your dealer told you Ford submitted your vehicle to be built and the un-submitted it? I have never heard of this happening before. If this is the case I would be very suspicious.

 

Bingo. Ordered in June but just got his vin yesterday and car won't be built for two more weeks. May be delivered second week of December. Ordered in June. :scratch:

 

same thing here,orderd in june,built 9/20 ,my dealer said put on railcar friday 10/29 should be here this week.I hope so.