hunter

It's been a while since I checked in. I ordered a new Expedition on Saturday and was just refreshing my memory on ERL....but when I called the number she was gone. It seems as though everything is handled by an analyst. Is this the way it is now?

infinityonhigh

Yes, you always had to talk to a real person in order to get updates. The ERL was just there as a menu system from what I remember.

hunter

Actually, when I bought my '05 GT, it was a voice prompt system. Had to be really careful to speak just so in order to get the Evil BE-aatch to respond. I wouldn't call as often as I did then now anyway because I'm just not as excited for my Expy, but I wouldn't want to call and discuss it with a human if the ERL is still alive.

infinityonhigh

Lucky you, I always had to talk to a live person. In that case I do not know sorry I couldn't have been better help.

hunter

Yes. At one point I was calling every day and sometimes in the morning and evening. When my car was delivered, I knew before my sales guy called me and I called to arrange pickup for the next day. If I hadn't, my baby would have sat there all weekend, while he went out of town ! Does anyone know when they took the ERL behind the barn ?