kevinb120

We do have cutomers that misinform about their trades that costs us thousands of dollars, about 20% of customers show for thier appoinments(typically the ones that you come in for on your day off, even when they say 'Im on my way now and say good bye to 4 hours of your one day off a week for a no-show and after three days of calling them you use caller ID block and they answer right away and told you they bought the same vehicle at another dealer, thanks for the help though), customers that sit on a payment clause close and after an hour you find out they have no credit, lie on thier apps about income and job information and we have to eat the refinancing of the loans when they do not get 'bought' where we thought they were or our survey suffers(usually does anyway), lie about what other dealers offer on a vehicle or advertisement, lie about how much money down and we have to call Ford to get them approved persoally(its not an easy process) then retract it in the business office, back out of car deals four days later(one is happening right now as I type) after we just wholesaled thier trade(legally there is no obligation in Va, most likely we will end up buying their-our car back and undoing everything or selling another unit several thousand below cost for 'customer satisfaction' and smile about it 'no problem' all the way while the salesman that spent all the time doing the deal just lost every cent on the deal and still redelivers the next car, etc etc etc. These are not uncommon occurances. Not to mention these customers BOMB the salesmen's surveys for problems beyond their control, usually on the 0 deals and affects bonuses and ratings with Ford and it goes into your 'mix' average customer satisfaction rating that every dealer can acess in the future for employment. Service is 10 times worse. Try ANY of this at Best Buy sometime. I left it run on on purpose, this is an average weekend, after 40 other phone calls all with separate issues somehow you manage to sell two cars durring this time. Enthusiasim is 80% of the sale, if you remotely get frustrated by things like this the customer will pick up on it instantly and it makes life an uphill battle. You never hear all this goodness because we are programed naturally not to complain openly about customers, there is NOTHING ever to gain from it in a showroom. You instinctively smile and go on to the next every single time, you are done if you let it wear you down, 100%, 70hours a week. This business is not for the faint of heart.

kevinb120

Hah, a customer I talked to this week and worked with for 3 hours driving everything we have was looking for a large sedan and she was very interested in the 500. She said she's a domestic buyer. I gave her literature and other information and was going to call here when it came in. After 4 phone calls today I finally got hold of her she told me she bought an avalon last night for $500 off sticker, we just got in an AWD limited 500 two hours ago.

ace0215

$300 under invoice? I wouldnt hold my breath. [/b][/quote]
The $300 under invoice is a deal for being a AAA member. There are certain dealers who give special deals to AAA members. This particular dealer was offering $300 under invoice on 2004/2005 Mustangs. AND I have it in writing from the Fleet And Internet Manager. So Don't hold my breath??? I gues I'll have to wait and see, but if that's not the deal that i'm gonna get, well...then this would be a perfect example of the stereotypical liar of a salesman. I sure hope that's not what happens, but if it does then you can see why people might have a bad taste in their mouth when it comes to car salesman.

RedRaider

Kevin...wondering if you ever heard of weiner Scott Ford in Mexia, TX? They're supposedly one of the biggest dealers in the country by volume, in this little bitty, po-dunk town.

Anywho, the sales people there ain't the best, and the sales manager, who lives right down the street from me, treated me like I had no business on her lot when I was trying to get my F-150...actually talked about me around town after I bought my truck from them saying they "lost" money. Heck, they didn't have to sell it to me in the first place, and I would've went somewhere else...

Figured she would die to sell me one since my family own's the laregest Chevy dealer in the area :tex: