See, you just joined fairly recently. This is something that has been going on and people don't find it funny, but they get upset. Which is why most people didn't think you were joking. Just ask those people who had cars built around April 20th and whose cars then seemed to fall off the face of the earth for 45+ days in some cases.

Now I fully agree that the ETA should be better, but there are circumstances that even Ford can't control in some cases. I also believe that it falls on the dealer to help you though. For example, my car was scheduled to be built at the end of May(turned out to be May 26th) and my dealer said my ETA would be the end of June or beginning of July. My car actually showed up middle of June on the 16th, but as a dealer he gave me a realistic ETA based on what he knows in regards to things not always being on schedule. Now the ETA from Ford was June 3rd at first..which I would have loved. Then June 9th, then no update at all. Point being my dealer had already prepped me for a later delivery than all of that, so I wasn't too worried. Obviously Ford's system isn't perfect but with rail car shortages and all that fun stuff...it just happens to be how life is.

 

What I will GUARANTEE, is like someone already mentioned above. You will COMPLETELY forget about the wait, the very second you crank it over.

 

I have seen this same lame and tired type of thread repeated ad nauseum on this forum and others regarding quality issues (6spd trans), delivery issues, and customer service. Bottom line it boils down to sub-contractor hell, and what level of accountability the top of the food chain 'entity' has with regard to the performance of their lackeys.

It's a nice big fat gray area, where fingers can be pointed in multiple directions, but at the end of the day, it's almost always the paying customer who gets the short end of the stick.

Caveat emptor.

If I've learned anything reading forums like this, is that you are playing with your own sanity if you are a type-a personality control freak, and expect to get your car delivered to you like something you ordered online from Amazon.com. I bought a nice Scott S40 road bike from a local shop last Wed, and the sales guy said it might be in by Tuesday (today), as it was shipping from Idaho. Called today, was told tomorrow or Thu... Not a 45k car, but I had no expectations that delivery was gonna happen as fast as originally guestimated...

 

If you have never dealt with a producing plant, creating orders, setting up transportation. I advise to get a job in that industry... before you rip the Shi out of it.

I work for one of the biggest corporate companies in the US, and deal with trucking and securing carriers on a frequent basis... when an order is requested vs when it ships is dependent on NUMEROUS variables. I'll touch on a basic few..

You have to understand summer is the peak season for all orders nationwide.
Alone, We send out over 8,300 trucks a week... about 50 an hour split from 8 locations. multiply this by our bigger competitor which does about 10,000 trucks / week (just within our industry) added on by other large order users... carriers are strained and lanes are clogged regularly.

For instance, We'll place an initial order for a Monday, August 22nd at 8am. The system will run and place it August 30th 10pm- because it sees a sku that snags it and thus moves it out. I'll move it back to ship August 24th vs when I see it in production. Production shifts and now an item is holding the whole order so it moves to 27th. Transportation can have a driver on it on the 28th. Dependig if it's a hot order (a team of drivers take it) it can be there in 24 hours, or 3-4 days regular load. (depending on location) That and there's never one item on a truck- not efficient. So there's multiple items that can effect it.

You expect the car to fail out of the sky and into your drive way...

You need to get real.

enjoy your car man!

 

Maybe you could buy a Mini Cooper instead of a Mustang. From the day ours was scheduled to be built I could track it through the factory, then I could track the ship across the ocean as it came to the US from England, then I could track it for the 3-5 days it took to make it from the port to my dealer.

 

Hey - another MINI/Mustang family - I'm not the only one. An obsessive friend of mine actually watched the ship carrying his MINI go through the Panama Canal via webcam. I knew prior to ordering from Ford that the experience would be different than tracking the progress of the MINI. My expectation for the arrival of my Boss: the car will get here when the dealership calls and says they're unloading it.

 

Granted it IS frustrating..I suppose you should really count yourself as lucky...I ALSO live in Tn and had to endure the dreaded RAIL shipment where it would go a hundred miles or so then sit for two or three days before moving again. It took about three weeks to get here..THEN it sat in the truck yard off loaded from the rail car 23 miles from my house for three days before being delivered three days behind my THIRD ETA!..lighten up..it's not FORD's fault..they use contracted carriers who don't give a **** how long you wait..welcome to the madness!

 

Just call FCS and see if they have an update for you. It's likely to show up anytime, but that last week waiting is misery.

 

correct

 

I am still waiting for my boss 302, I didn't buy it or anything but I think it's nuts that there is not one in my garage, I plan to write a strongly worded letter to ford about this whole debacle.

 

could be worse...my first vista blue 06 mustang gt took months of waiting/tracked it all the way...the hauler dropped a ramp on the decklid/quarter didnt even get a test drive...had to reorder.
tell you what- it was the BEST thing that ever happened to me. I was so obsessed about that car if I would have got it it would have owned me. ordered another identical one, drive the heck out of it as much as I can. it gets rained on, gets dirty, kids spilled stuff in the backseats- but the world didnt end and its still the most fun Ive ever had behind the wheel...love it so much got yet another identical one sitting somewhere out in the garage.

Fords complete lack of concern regarding customers does suck- its getting better, but still mostly its back on dealers, and they are out of the loop as far as production/most scheduling/delivery are concerned. 'Kzinti' over at blueoval had the right idea back in 05- was a 'friend at the factory' thatwillingly tracked cars thru the build line/rail/carrier...some holding yards/carrier loads were kinda black holes as they were third party, but Fords internal systems can track a vin pretty darn accurately- but they dont give that access to dealers...they did start 'dealer visibility' thing a couple years ago(largely from Kzinti's efforts) but it was still a lot more limited than Kzinti's 'TEMS' computer access. When I got my 06 window sticker pdf 3 weeks before it was built, my sister-in-law who worked at the dealer said it was fake...she was scratching her head a bit when it came in and saw it was the same
well a year or two later they started offering the service to everyone, but it was there all along...Kzinti and his volunteer cohorts started all that. Too bad Ford didnt put him in charge of customer service. it used to be a loop of tape that said 'call your dealer'... Now at least dealer visibility gives decent info, and folks like 'deysha at ford' in the forums here are getting actual people involved a bit with buyers, but I think the NADA puts a lot of limits on insuring dealers are able to tell/not tell more than anyone...ford still sees the dealer as the customer, buyers as mostly their responsibility...Kzinti didnt see it that way.

Whatever happens with the delays, I feel for you- it does suck that a big ticket item can fall into endless black holes, but it is the way it is... just try to remember, boss/shelby/rolls royce/mini/whatever- it wont last forever, neither will we- so enjoy it

 

I guess the fish haven't been biting in the Shelby pond recently, huh? Now you're trolling the BOSS pond?

I'm directly in charge of "shipping" (aka deploying) all personnel/cargo from my base to the war zone, and even I ***** about the process when it's time for me to deploy, because it's a dynamic process and stuff changes all the time, and change is ultimately inconvenient. What the OP is expressing (light-heartedly at that) is perfectly normal, no need to bust his ***** and call him mental.

 

You might not know what I think of people who use the term troll, but you can guess. Maybe you should read through all the posts here before you look like a "beep"

 

Awesome! A Boss & a MINI. I have a KB Boss & trying to talk my wife into a Mini Cooper for her. But she wont part with her heap 2003 Altima. What's the secret?

 

Yes you are the only one thinking
It was funny. Not even remotely funny.

As for FedEx the delivery guy they had sucked would deliver when he felt like it, a couple times I had yo wait for Monday to get my equipment. Dammit Ford.

 

 

Hey truegeek,

I sent you a pm with some updates.

Deysha

 

Man, I'm so glad your car arrived. The shipping issues will fade away quickly now.

The Kona looks great, I can't wait to see one in real life.