Anyone else get nothing but BS from Ford
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Joined: April 4, 2007
Posts: 20,164
Likes: 643
From: Just outside the middle of nowhere
I have received nothing but BS from Ford Customer Service in Canada.
Every time I email the Canadian Customer Service, they tell me misinformation.
1. They are insistent that if I go to my local Ford Dealership they will program my Trackey for me.
2. They are insistent that my Satellite radio came with a trial yet my radio says that No Satellite Radio but cannot address the issue that the windows sticker says Satellite capable means it is not working right now.
3. They are insistent that my hood does not have a problem closing.
4. They are insistent that my clutch and transmission does not clunk when applied at no throttle or any throttle position.
5. They are insistent that my tire cover does not rattle.
6. They are insistent that the paint flaw (red spot under clear coat) is not present on my vehicle.
7. They are insistent that the cup holder is not in the way of my shifter if a cup is placed in it.
8. They are insistent that the Highway mileage of 37 MPG (Canada) posted on the window sticker is achievable but with cruise control on and travelling on the highway at 62 MPH on a flat Prairie highway and only achieving 26 MPG is absolutely wrong.
And all this without seeing the vehicle.
Has anyone else had these problems?
Every time I email the Canadian Customer Service, they tell me misinformation.
1. They are insistent that if I go to my local Ford Dealership they will program my Trackey for me.
2. They are insistent that my Satellite radio came with a trial yet my radio says that No Satellite Radio but cannot address the issue that the windows sticker says Satellite capable means it is not working right now.
3. They are insistent that my hood does not have a problem closing.
4. They are insistent that my clutch and transmission does not clunk when applied at no throttle or any throttle position.
5. They are insistent that my tire cover does not rattle.
6. They are insistent that the paint flaw (red spot under clear coat) is not present on my vehicle.
7. They are insistent that the cup holder is not in the way of my shifter if a cup is placed in it.
8. They are insistent that the Highway mileage of 37 MPG (Canada) posted on the window sticker is achievable but with cruise control on and travelling on the highway at 62 MPH on a flat Prairie highway and only achieving 26 MPG is absolutely wrong.
And all this without seeing the vehicle.
Has anyone else had these problems?
2. Dealer issue.
3. Dealer issue.
4. Dealer issue.
5. Dealer issue.
6. Dealer issue.
7. Design issue, not much can be done about that other than using a different cup.
8. EPA rating / driving style issue, unless there is something mechanically wrong with the car. In that case see answers 1-6 above.
Last edited by Rather B.Blown; Jun 8, 2011 at 04:44 PM.
Thread Starter
Banned
Joined: May 23, 2011
Posts: 19
Likes: 0
Dealer says Ford will not budge on the issues and is trying to tell Ford not to tell people to go to the dealer for the Trackey as it is NOT available yet.
.
.
Last edited by guest1234; Jun 17, 2011 at 10:09 PM.
Bullitt Member
Joined: April 21, 2011
Posts: 482
Likes: 0
From: Santa Clarita, CA
You make a good point about the Vette. With the asking prices - especially on the LS being in the mid-50's on almost a best case basis.... you can get a mighty fine garage queen Z06 for the same money. Yes, understand that there are many Ford loyalists here (and I'm trying to become one) but some good cars out there for us enthusiats to choose from. Definitely NOT the right time to stop listening to customer input.
Tasca Super Boss 429 Member
Joined: December 18, 2010
Posts: 3,708
Likes: 0
From: NorCal
I have received nothing but BS from Ford Customer Service in Canada.
Every time I email the Canadian Customer Service, they tell me misinformation.
1. They are insistent that if I go to my local Ford Dealership they will program my Trackey for me.
2. They are insistent that my Satellite radio came with a trial yet my radio says that No Satellite Radio but cannot address the issue that the windows sticker says Satellite capable means it is not working right now.
3. They are insistent that my hood does not have a problem closing.
4. They are insistent that my clutch and transmission does not clunk when applied at no throttle or any throttle position.
5. They are insistent that my tire cover does not rattle.
6. They are insistent that the paint flaw (red spot under clear coat) is not present on my vehicle.
7. They are insistent that the cup holder is not in the way of my shifter if a cup is placed in it.
8. They are insistent that the Highway mileage of 37 MPG (Canada) posted on the window sticker is achievable but with cruise control on and travelling on the highway at 62 MPH on a flat Prairie highway and only achieving 26 MPG is absolutely wrong.
And all this without seeing the vehicle.
Has anyone else had these problems?
Every time I email the Canadian Customer Service, they tell me misinformation.
1. They are insistent that if I go to my local Ford Dealership they will program my Trackey for me.
2. They are insistent that my Satellite radio came with a trial yet my radio says that No Satellite Radio but cannot address the issue that the windows sticker says Satellite capable means it is not working right now.
3. They are insistent that my hood does not have a problem closing.
4. They are insistent that my clutch and transmission does not clunk when applied at no throttle or any throttle position.
5. They are insistent that my tire cover does not rattle.
6. They are insistent that the paint flaw (red spot under clear coat) is not present on my vehicle.
7. They are insistent that the cup holder is not in the way of my shifter if a cup is placed in it.
8. They are insistent that the Highway mileage of 37 MPG (Canada) posted on the window sticker is achievable but with cruise control on and travelling on the highway at 62 MPH on a flat Prairie highway and only achieving 26 MPG is absolutely wrong.
And all this without seeing the vehicle.
Has anyone else had these problems?
Bullitt Member
Joined: December 29, 2010
Posts: 294
Likes: 1
From: NY
8. They are insistent that the Highway mileage of 37 MPG (Canada) posted on the window sticker is achievable but with cruise control on and travelling on the highway at 62 MPH on a flat Prairie highway and only achieving 26 MPG is absolutely wrong.
And all this without seeing the vehicle.
And all this without seeing the vehicle.
Bullitt Member
Joined: December 2, 2010
Posts: 326
Likes: 0
From: Ontario
I too find it difficult to close the hood...It wont just drop down and close. I either have to drop it from a distance or use my hand and put some force behind it. I find it a little annoying. No other issues though.
As of 2200km I am averaging 13L / 100km.
As of 2200km I am averaging 13L / 100km.
Last edited by cobrajetjoe; Jun 8, 2011 at 07:34 PM. Reason: spelling
Member
Joined: April 20, 2011
Posts: 12
Likes: 0
I have 2800 KMS on mine and I'm getting 10L/100kms driving at 110kmh. As for the hood I find the same thing that I have to drop it from some distance up. But I just love the car. Also sat radio is not in the car and it does not have a sat ant.
Post *****
Joined: October 9, 2007
Posts: 32,808
Likes: 163
Are you seriously *****ing about the cupholder? Anyone can see it's in the way of the shifter. Its been that way for years. Also you should always drop the hood to close. Any hood for that matter. Its better for the hood. You shouldn't press your hands on the hood to shut it.
Banned
Joined: March 9, 2011
Posts: 16,242
Likes: 6
Originally Posted by 2k7gtcs
Are you seriously *****ing about the cupholder? Anyone can see it's in the way of the shifter. Its been that way for years. Also you should always drop the hood to close. Any hood for that matter. Its better for the hood. You shouldn't press your hands on the hood to shut it.
Bullitt Member
Joined: November 3, 2010
Posts: 454
Likes: 0
Are you seriously *****ing about the cupholder? Anyone can see it's in the way of the shifter. Its been that way for years. Also you should always drop the hood to close. Any hood for that matter. Its better for the hood. You shouldn't press your hands on the hood to shut it.
+1 Get real.
Take it to a different dealer.
Team Mustang Source
Joined: May 30, 2004
Posts: 386
Likes: 0
If it really is that big of a deal to you, this could have been figured out on the test drive. In any case, neither the dealer nor Ford can do anything about it.
Bullitt Member
Joined: February 23, 2011
Posts: 204
Likes: 1
I have owned a few Fords, and in general I have found build quality to be getting better and better. The two Ford dealers I have dealt with in my life have both been nothing short of fantastic. The issued I did have were promptly taken care of with no fuss or hassle. Sorry you seem to be having a hard time - that's just not been my experience.
