Front Suspension Groaning
5/15/13, 09:27 PM
#41
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I understand where you’re coming from, RezGT. I would still like to get this documented, if you’d like.
Welcome to the forum, Plim! I’d like to get this escalated to the customer service manager of your area, as well. Please, make an appointment to have it checked out.
Then, both of you please PM me with your VIN, dealer, mileage, full name, and best daytime number so I can help.
Deysha
Welcome to the forum, Plim! I’d like to get this escalated to the customer service manager of your area, as well. Please, make an appointment to have it checked out.
Then, both of you please PM me with your VIN, dealer, mileage, full name, and best daytime number so I can help.
Deysha
5/16/13, 07:08 AM
#42
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Did you give Ford one shot at fixing the front noise? Sounds like it. Maybe a different dealer would help if there is one nearby.
The reps on here cannot force a dealer to do anything. They can help get issues elevated to higher levels but sometimes that is even difficult depending on dealer input.
It always surprised me how many throw out the entire product line for one issue they have. Many Mustangs built.....how many have the same issue....unknown but we do bear about the bad ones more.....
In the end....you have to do what works for you.... Mine made noise for two days last summer....never had time to get to the dealer right away....noise stopped and has not returned.
The reps on here cannot force a dealer to do anything. They can help get issues elevated to higher levels but sometimes that is even difficult depending on dealer input.
It always surprised me how many throw out the entire product line for one issue they have. Many Mustangs built.....how many have the same issue....unknown but we do bear about the bad ones more.....
In the end....you have to do what works for you.... Mine made noise for two days last summer....never had time to get to the dealer right away....noise stopped and has not returned.
5/16/13, 08:54 AM
#43
Cobra Member
This won't help. but Ford is not the only manufacturer with this LCA problem. We had the same issue on our 2009 VW Passat wagon. Both LCA's were replaced under warranty (TSB). It creaked like an old buckboard. If you decide to trade the car, make your decision and then go to the forums for that make and model. Look for problems, such as the LCA issue. I ended up trading the VW for a '13 Grand Cherokee. No creaks.
5/16/13, 11:48 AM
#45
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Please know...I do not recall saying to Autumn to 'close a case'. I simply told her that I did not wish to discuss the issue with her further out of frustration. I am actually at the same Ford Dealership as I type this message now. They're rebalancing my wheels. I spoke to a few employees here and got the feeling nothing more may change the noise issue. So I am at a loss what to do and may just think and pray on it for some time. I do not have peace as to what I should do.
5/16/13, 11:48 AM
#46
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Did you give Ford one shot at fixing the front noise? Sounds like it. Maybe a different dealer would help if there is one nearby.
The reps on here cannot force a dealer to do anything. They can help get issues elevated to higher levels but sometimes that is even difficult depending on dealer input.
It always surprised me how many throw out the entire product line for one issue they have. Many Mustangs built.....how many have the same issue....unknown but we do bear about the bad ones more.....
In the end....you have to do what works for you.... Mine made noise for two days last summer....never had time to get to the dealer right away....noise stopped and has not returned.
The reps on here cannot force a dealer to do anything. They can help get issues elevated to higher levels but sometimes that is even difficult depending on dealer input.
It always surprised me how many throw out the entire product line for one issue they have. Many Mustangs built.....how many have the same issue....unknown but we do bear about the bad ones more.....
In the end....you have to do what works for you.... Mine made noise for two days last summer....never had time to get to the dealer right away....noise stopped and has not returned.
5/16/13, 02:37 PM
#47
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As I stated in another thread on this subject, I'm off to the dealer tomorrow for the squeak/creek (no clunk) in the front. If they come up with anything different I'll let ya'll know.
Truthfully, I am more concerned with this being a safety issue although I don't think it is. If the Wifey gets stranded when she's by herself, I'll never hear the end of it. If it's just a little squeak, and it's no problem I'll deal with it if the fix doesn't work. I can't see throwing the baby out with the bath water. We really enjoy this car, and aren't about to trade it because the bushing make a bit of noise at times. We do have 6 more years on our extended warranty, one hopes they can get it right by then. I'm not opposed to taken it back as many times as it takes. But I am retired, so there's no time off work to worry about anymore.
Truthfully, I am more concerned with this being a safety issue although I don't think it is. If the Wifey gets stranded when she's by herself, I'll never hear the end of it. If it's just a little squeak, and it's no problem I'll deal with it if the fix doesn't work. I can't see throwing the baby out with the bath water. We really enjoy this car, and aren't about to trade it because the bushing make a bit of noise at times. We do have 6 more years on our extended warranty, one hopes they can get it right by then. I'm not opposed to taken it back as many times as it takes. But I am retired, so there's no time off work to worry about anymore.
5/16/13, 09:22 PM
#48
Bullitt Member
I have left my car at the dealership today. I have not heard anything from them. Hope everything is under control and that it will really be fixed. The service manager indicated he had seen this issue before, but not on this model year.... replacing the LCA worked in the case he remembered (model year 2011).
5/16/13, 11:07 PM
#49
Legacy TMS Member
You won. And anyone who has spent more than 5 minutes on this forum knows it, so you can stop telling us how much you still hate Ford every time you post. Please sell your car so you can be rid of something that has obviously caused you extreme amounts of emotional damage. All manufactured products have defective pieces, especially something as complicated as a car. It's unfortunate that you've gone through what you have but, again, you won.
5/17/13, 06:22 AM
#50
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You won. And anyone who has spent more than 5 minutes on this forum knows it, so you can stop telling us how much you still hate Ford every time you post. Please sell your car so you can be rid of something that has obviously caused you extreme amounts of emotional damage. All manufactured products have defective pieces, especially something as complicated as a car. It's unfortunate that you've gone through what you have but, again, you won.
5/17/13, 06:23 AM
#51
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TwistedKarma, I want to personally thank you for your postings. Because of your posts, it continues to show how Ford's quality does need to be looked at.
5/17/13, 06:38 AM
#52
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Everyone thinks I'm driving this Ford band wagon around in hopes that people jump on it with me. Truth is, my experience with this car and car company has been nothing short of horrible and I know I'm not the only one. They did NOTHING to justify this, yet this company makes millions. Instead I'm stuck with a car that has had a brand new transmission put in at 18,000 miles, a moaning front suspension that has yet to be correctly fixed and a brand new rear axle that took 14,000 miles, 11 trips to a dealership and constant nagging to Ford's customer relation's department to finally be put in. This is all bull****.. an average consumer would not have sued and Ford probably knows this. 16 repair's later.. I can't sell my piece of **** car unless I want to eat a loss on it.
5/17/13, 08:02 AM
#53
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Everyone thinks I'm driving this Ford band wagon around in hopes that people jump on it with me. Truth is, my experience with this car and car company has been nothing short of horrible and I know I'm not the only one. They did NOTHING to justify this, yet this company makes millions. Instead I'm stuck with a car that has had a brand new transmission put in at 18,000 miles, a moaning front suspension that has yet to be correctly fixed and a brand new rear axle that took 14,000 miles, 11 trips to a dealership and constant nagging to Ford's customer relation's department to finally be put in. This is all bull****.. an average consumer would not have sued and Ford probably knows this. 16 repair's later.. I can't sell my piece of **** car unless I want to eat a loss on it.
5/17/13, 10:33 AM
#54
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It was 64 F. when I left for the dealership this morning, and yes the suspension was as quiet as a church mouse. They did check all of the stuff, and it's all good. I was under the car with the (real) mechanic that I have known for 40 years so I know I wasn't given a line. I told him I didn't want to just throw parts at the car, he agreed, so we will leave it for now. I wish I could tell ya'll something that would help, but my friend even said I wasn't the only one with a squeaky Mustang. Oh well.
5/17/13, 10:28 PM
#55
Bullitt Member
The control arm assembly was replaced today.
Let's hope it permanently fixed that problem. I'm getting paranoid, as I now hear a thud coming from the front when I drive into drive ways. Not sure if it is a real thing. But I'll closely monitor it.
Let's hope it permanently fixed that problem. I'm getting paranoid, as I now hear a thud coming from the front when I drive into drive ways. Not sure if it is a real thing. But I'll closely monitor it.
5/18/13, 05:41 PM
#56
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please let us know if all noise ceased.. thanks
5/19/13, 08:57 PM
#57
Bullitt Member
Well, it turns out I am not going paranoia. My wife also heard the noise when she was driving the car. It is a completely different sound than before the repair. This is more a "thud". It is only sometimes there, when you turn into a driveway or something. Specifically on a right turn. It is also sometimes heard when the car reverses and then starts moving forward again. Very annoying!
I also noticed that the steering wheel is not 100% straight, when going straight. This must have happened when the new arms where placed. And even though the car was re-aligned (I have a alignment report), the steering wheel is not entirely strait. It just annoys me! Tomorrow another try, I'm gonna call my service advisor. I'm sure he is not happy and will do his utmost to get this fixed.
I also noticed that the steering wheel is not 100% straight, when going straight. This must have happened when the new arms where placed. And even though the car was re-aligned (I have a alignment report), the steering wheel is not entirely strait. It just annoys me! Tomorrow another try, I'm gonna call my service advisor. I'm sure he is not happy and will do his utmost to get this fixed.
5/19/13, 09:31 PM
#58
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Well, it turns out I am not going paranoia. My wife also heard the noise when she was driving the car. It is a completely different sound than before the repair. This is more a "thud". It is only sometimes there, when you turn into a driveway or something. Specifically on a right turn. It is also sometimes heard when the car reverses and then starts moving forward again. Very annoying!
I also noticed that the steering wheel is not 100% straight, when going straight. This must have happened when the new arms where placed. And even though the car was re-aligned (I have a alignment report), the steering wheel is not entirely strait. It just annoys me! Tomorrow another try, I'm gonna call my service advisor. I'm sure he is not happy and will do his utmost to get this fixed.
I also noticed that the steering wheel is not 100% straight, when going straight. This must have happened when the new arms where placed. And even though the car was re-aligned (I have a alignment report), the steering wheel is not entirely strait. It just annoys me! Tomorrow another try, I'm gonna call my service advisor. I'm sure he is not happy and will do his utmost to get this fixed.
5/22/13, 08:34 PM
#59
Bullitt Member
I have my car back. No more groaning from the suspension 
I have not heard the "thud" sound either, and the steering wheel is 100% straight again. Happy with my service advisor from the dealership. He really followed up on things and showed he cared about the situation, and also how it made me feel!
diagnosis:
new control arms,
after settling the suspension, torquing everything related to the suspension to spec
re-alignment
I have not heard the "thud" sound either, and the steering wheel is 100% straight again. Happy with my service advisor from the dealership. He really followed up on things and showed he cared about the situation, and also how it made me feel!
diagnosis:
new control arms,
after settling the suspension, torquing everything related to the suspension to spec
re-alignment
5/22/13, 08:36 PM
#60
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I have my car back. No more groaning from the suspension
I have not heard the "thud" sound either, and the steering wheel is 100% straight again. Happy with my service advisor from the dealership. He really followed up on things and showed he cared about the situation, and also how it made me feel!
diagnosis:
new control arms,
after settling the suspension, torquing everything related to the suspension to spec
re-alignment
I have not heard the "thud" sound either, and the steering wheel is 100% straight again. Happy with my service advisor from the dealership. He really followed up on things and showed he cared about the situation, and also how it made me feel!
diagnosis:
new control arms,
after settling the suspension, torquing everything related to the suspension to spec
re-alignment