Driver Side Pony Projector Problems
11/20/13, 09:54 AM
#61
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Welcome to the forum! My name is Deysha with Ford Service. I recommend you make another appointment with them and let me escalate this for you. PM me with your VIN, dealer, mileage, full name, and best daytime number.
If the pony projected looks anything like the pics posted in the thread, then it's probably a warranty issue and not from theft. Try going to another dealer and see what they say. If that doesn't work and you still feel strongly it is a warranty issue, you can always contact Deysha here and she will get a case opened up. When that happens, the dealers tend to do their jobs a little better.
Deysha
11/20/13, 02:37 PM
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Update: Ford contacted me directly, had it replaced for me free of charge, couldn't have been an easier experience.
Thank you Deysha.
Thank you Deysha.
Last edited by tr24; 11/29/13 at 06:15 PM.
12/3/13, 06:54 AM
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I have only had my Mustang 6 months and the issue with lines and oval shaped distortions projected onto ground has gradually appeared. What I'd like to know is how the running pony logo is projected onto the ground . I dont need this lighting feature. If the image is not attractive , I'd rather not have it there at all. Can it be disabled ?
12/6/13, 11:19 AM
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I have only had my Mustang 6 months and the issue with lines and oval shaped distortions projected onto ground has gradually appeared. What I'd like to know is how the running pony logo is projected onto the ground . I dont need this lighting feature. If the image is not attractive , I'd rather not have it there at all. Can it be disabled ?
Welcome to the forum! My name is Deysha with Ford Service, and I recommend you bring your vehicles in to your dealer and have them looked at. I’d also like to get this escalated for you. Please PM me with your VIN, dealer, mileage, full name, and best daytime number.
Deysha
12/6/13, 12:03 PM
#67
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Also just started having a problem with this as well. I would think it'd be from the door slamming shut over and over. I don't think anything is messed up in the passenger side yet though.
12/6/13, 12:27 PM
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12/6/13, 12:28 PM
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12/7/13, 06:42 AM
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12/8/13, 08:17 AM
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Disabled ?
Can these lights be disabled ? If this is chronic problem, i'd rather just turn them off / disable them. Obviously I don't want to hack up the car but has any one taken the side mirrors apart to see if the lights can be unplugged ? This is a huge problem even if it doesn't effect drivability. Too many people are reporting this issue.
12/31/13, 12:33 PM
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I'm also having this issue with both of my projectors. I went ahead and sent Deysha a PM and scheduled an appointment at a local Ford dealer in my area. Hopefully they won't give me any issues since I didn't buy it from them (was out if town when I bought the car) but it is still under warranty.
1/2/14, 09:13 AM
#75
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I'm also having this issue with both of my projectors. I went ahead and sent Deysha a PM and scheduled an appointment at a local Ford dealer in my area. Hopefully they won't give me any issues since I didn't buy it from them (was out if town when I bought the car) but it is still under warranty.
Deysha
1/6/14, 02:52 PM
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Took it to the Ford service department today, and they said they had to take some pictures to see if Ford would warranty it. About 1.5 hours later, they told me it was covered but they just needed to order the parts and would call me. Thanks for any magic you may have worked behind the scenes!
Ghekk
P.S. Do you know if Ford has a solution to this problem?
Ghekk
P.S. Do you know if Ford has a solution to this problem?
Last edited by Ghekk; 1/6/14 at 02:53 PM.
1/6/14, 09:40 PM
#77
Took it to the Ford service department today, and they said they had to take some pictures to see if Ford would warranty it. About 1.5 hours later, they told me it was covered but they just needed to order the parts and would call me. Thanks for any magic you may have worked behind the scenes!
Ghekk
P.S. Do you know if Ford has a solution to this problem?
Ghekk
P.S. Do you know if Ford has a solution to this problem?
I went through the same process twice, with the same mirror. The first replacement went bad too but the second replacement has had no issues at all, so I'm hoping they've fixed the problem. My other mirror is probably bad enough to get replaced now too, but hopefully that'll be the end of the issue for me.
1/8/14, 09:42 AM
#78
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Took it to the Ford service department today, and they said they had to take some pictures to see if Ford would warranty it. About 1.5 hours later, they told me it was covered but they just needed to order the parts and would call me. Thanks for any magic you may have worked behind the scenes!
Ghekk
P.S. Do you know if Ford has a solution to this problem?
Ghekk
P.S. Do you know if Ford has a solution to this problem?
Sounds like they're taking care of you. I went through the same process twice, with the same mirror. The first replacement went bad too but the second replacement has had no issues at all, so I'm hoping they've fixed the problem. My other mirror is probably bad enough to get replaced now too, but hopefully that'll be the end of the issue for me.
I went through the same process twice, with the same mirror. The first replacement went bad too but the second replacement has had no issues at all, so I'm hoping they've fixed the problem. My other mirror is probably bad enough to get replaced now too, but hopefully that'll be the end of the issue for me.Deysha
1/8/14, 01:41 PM
#79
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They only have to replace the projectors, not the complete mirror. The lights have a clip when pushed in the lights come right out. Unplug the old, plug in the new. I've had both of mine replaced, and the new started going bad shortly afterwards. I've told the service rep. that they were bad again, but was going to wait in hopes Ford will come up with a better version.
1/8/14, 02:10 PM
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That's good to hear. Is the fix included with the new lamp (upgraded part) or is it an install trick? If it's top secret I understand, lol, I'm just curious. Also, how long do parts usually take to arrive? Just a ball park guess since I know it varies. Thanks again!
Last edited by Ghekk; 1/8/14 at 02:11 PM. Reason: Extra info.