401a interior - is this "normal"
7/29/13, 02:42 PM
#21
I Have No Life
No argument there.
Glad to see Ford step up and own up.
Sounds like a warranty/dealership visit is in order.
Update: I took the car in again today, they took the seat apart, said there was nothing wrong with the foam, and denied the claim again... Since I wasn't going to give up, i went through the original request with the service manager. The pictures that Ford saw were from ~5 feet away, so Ford didn't think was a problem. All it took was a resubmission with close up shots. Now, a new seat is on order and will be installed soon!
Sounds like a warranty/dealership visit is in order.
7/29/13, 04:13 PM
#22
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Yeah, its ironic that I had a problem with the 401a "upgrade" sine I thought I would be getting better leather (or should I say "pleather"?) and less likely to have issues like these.
7/29/13, 08:52 PM
#24
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Guess you have lots of time to prove a point if they went through the trouble of tearing a seat apart...
Don't know what you're expecting from simple 'leather surfaced' seats and repair departments used to much worse. This isn't Audi and still, Audi probably still wouldn't cover that on grounds that leather is a 'organic' material
Don't know what you're expecting from simple 'leather surfaced' seats and repair departments used to much worse. This isn't Audi and still, Audi probably still wouldn't cover that on grounds that leather is a 'organic' material
7/30/13, 12:18 PM
#26
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Update: I took the car in again today, they took the seat apart, said there was nothing wrong with the foam, and denied the claim again... Since I wasn't going to give up, i went through the original request with the service manager. The pictures that Ford saw were from ~5 feet away, so Ford didn't think was a problem. All it took was a resubmission with close up shots. Now, a new seat is on order and will be installed soon!
Deysha
7/30/13, 01:38 PM
#27
Shelby GT350 Member
Guess you have lots of time to prove a point if they went through the trouble of tearing a seat apart...
Don't know what you're expecting from simple 'leather surfaced' seats and repair departments used to much worse. This isn't Audi and still, Audi probably still wouldn't cover that on grounds that leather is a 'organic' material
Don't know what you're expecting from simple 'leather surfaced' seats and repair departments used to much worse. This isn't Audi and still, Audi probably still wouldn't cover that on grounds that leather is a 'organic' material
Good to know they covered it for you. I've worked for Cummins' warranty and know the name of the game in denying warranty claims.
9/7/13, 10:04 AM
#28
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Update:
The good news is that I finally got my car back. They had also done some work on the a/c system, which was great (they used their best mechanic - same guy who does all the Shelbys and FordGTs).
The bad news is that the seat looks worse than before. I am so disappointed
The good news is that I finally got my car back. They had also done some work on the a/c system, which was great (they used their best mechanic - same guy who does all the Shelbys and FordGTs).
The bad news is that the seat looks worse than before. I am so disappointed
9/7/13, 12:00 PM
#31
I Have No Life
^ sorry man, but that looks terrible. I would not have accepted that work from the dealer. I would have gone ballistic to the shop that thought I would drive that home.
Get that reworked.
Get that reworked.
9/7/13, 12:18 PM
#32
Cobra R Member
Update:
The good news is that I finally got my car back. They had also done some work on the a/c system, which was great (they used their best mechanic - same guy who does all the Shelbys and FordGTs).
The bad news is that the seat looks worse than before. I am so disappointed
The good news is that I finally got my car back. They had also done some work on the a/c system, which was great (they used their best mechanic - same guy who does all the Shelbys and FordGTs).
The bad news is that the seat looks worse than before. I am so disappointed
9/7/13, 07:22 PM
#33
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I actually don't think this is the dealer's fault... The are just trying to help within the limits of what Ford Warranty dept. tells them. Hopefully, I can get some answers Monday when people are back in the office.
9/7/13, 07:32 PM
#35
I Have No Life
I'm going to get this fixed. I love my car, but this seat pisses me off every time I look at it. I just want what I paid for.
I actually don't think this is the dealer's fault... The are just trying to help within the limits of what Ford Warranty dept. tells them. Hopefully, I can get some answers Monday when people are back in the office.
Bottom line is you're not happy... Right? Ford should step up.
9/9/13, 08:57 AM
#39
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This was the first attempt at a fix and it made things much worse. I have never seen a mustang leather seat the looks like this - the leather is supposed to be smooth. This "fix" doesn't match the other leather/vinyl in the car and makes the cabin look dumpy. The underlying foam around the edges of the seat bottom also seem have broken down, making the seat less supportive.
I have a call and email in to Ford. I'm interested to hear their response.
I have a call and email in to Ford. I'm interested to hear their response.
9/9/13, 09:26 AM
#40
Tasca Super Boss 429 Member
This was the first attempt at a fix and it made things much worse. I have never seen a mustang leather seat the looks like this - the leather is supposed to be smooth. This "fix" doesn't match the other leather/vinyl in the car and makes the cabin look dumpy. The underlying foam around the edges of the seat bottom also seem have broken down, making the seat less supportive.
I have a call and email in to Ford. I'm interested to hear their response.
Last edited by Getportfolio; 9/9/13 at 02:51 PM.