'10-14 Exterior Modifications Place to discuss all 2010-2014 exterior modifications

AM Customer Service Rocks

Old Feb 8, 2016 | 07:47 AM
  #1  
SpectreH's Avatar
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From: Yukon, OK
AM Customer Service Rocks

I just wanted to give a shout out to Alex and the team at AM for great service.


My MMD hood struts have weakened to the point that the hood will slam shut if a slight breeze hits it when it is open. Their website does not have a place to just order struts. I sent a PM on Friday to inquire about pricing on a set of struts and Alex and AM said they'll replace the parts by sending a new kit for free since they don't sell them separately.


You can't beat that! New parts will be here Tuesday.

Last edited by SpectreH; Feb 8, 2016 at 07:49 AM.
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Old Feb 8, 2016 | 10:09 AM
  #2  
Blown CS's Avatar
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I agree, they go above and beyond and are active on the boards.
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Old Feb 8, 2016 | 02:02 PM
  #3  
AMAlexLazarus's Avatar
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Joined: April 30, 2014
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From: Malvern, PA
Originally Posted by SpectreH
I just wanted to give a shout out to Alex and the team at AM for great service.


My MMD hood struts have weakened to the point that the hood will slam shut if a slight breeze hits it when it is open. Their website does not have a place to just order struts. I sent a PM on Friday to inquire about pricing on a set of struts and Alex and AM said they'll replace the parts by sending a new kit for free since they don't sell them separately.


You can't beat that! New parts will be here Tuesday.
Spec - Thanks for taking the time to have this posted up, I'm flattered. I hate to sound like a broken record but everyone here at TMS knows that I'll always help a fellow Ford owner in need.

Don't hesitate to let me know if there's anything else I can help out with.

Alex

Originally Posted by Blown CS
I agree, they go above and beyond and are active on the boards.
We're blushing.

Thank you sir.
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Old Feb 8, 2016 | 03:36 PM
  #4  
SplitSecond's Avatar
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AM Customer Service Rocks

In before From Zto5 chimes in with how nothing from AM will touch his car ect!

I've had great experiences with AM. The only issue I've had with them was it took took them a long time to respond to me about returning an unopened product. If i was more patient there would have been no problem.

Last edited by SplitSecond; Feb 8, 2016 at 03:45 PM.
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Old Feb 9, 2016 | 08:58 AM
  #5  
AMAlexLazarus's Avatar
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From: Malvern, PA
Originally Posted by SplitSecond
In before From Zto5 chimes in with how nothing from AM will touch his car ect!

I've had great experiences with AM. The only issue I've had with them was it took took them a long time to respond to me about returning an unopened product. If i was more patient there would have been no problem.

Thanks Split. I'm always here to help so even if it's a return question I can check on my end to see what's up.

Alex
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Old Feb 9, 2016 | 08:59 PM
  #6  
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From: Indianapolis
Same here. I love AM and will always shop with them first.
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Old Feb 10, 2016 | 06:01 AM
  #7  
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Parts arrived yesterday and I installed them. Now the hood is held up firmly instead of being a slight breeze away from slamming shut.
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Old Feb 10, 2016 | 08:53 AM
  #8  
AMAlexLazarus's Avatar
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From: Malvern, PA
Originally Posted by Getportfolio
Same here. I love AM and will always shop with them first.
Thanks for the feedback and kind words, we appreciate it!

Originally Posted by SpectreH
Parts arrived yesterday and I installed them. Now the hood is held up firmly instead of being a slight breeze away from slamming shut.
That's what I like to hear.

Enjoy!

Alex
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