Upset
2/9/13, 05:48 AM
#22
Team Mustang Source
Join Date: May 25, 2005
Location: Skopje, Macedonia
Posts: 1,267
Received 0 Likes
on
0 Posts
I've been a Steeda customer for 17 years and 3 Mustangs. In that time I only had one misunderstanding and they took care of it promptly, fairly, and professionally. They even offered to pay FEDEX charges from Europe which would have ate up any profit and left them in the hole. Fortunately I had a cheaper way to get it done. That doesn't sound like a company that doesn't care about it's customers. I will continue to recommend them, and buy from them. I'm about to place an order right now.
Before you get your "driveshaft" in a twist, I suggest you contact the company FIRST and give them a chance to resolve the problem. Companies ship hundreds of products weekly all over the world. Sooner or later a mistake will happen. If it happens to you, you need to be as professional as you would expect them to be. That goes for everybody, any type of business you happen to be dealing with.
Before you get your "driveshaft" in a twist, I suggest you contact the company FIRST and give them a chance to resolve the problem. Companies ship hundreds of products weekly all over the world. Sooner or later a mistake will happen. If it happens to you, you need to be as professional as you would expect them to be. That goes for everybody, any type of business you happen to be dealing with.
2/9/13, 08:28 AM
#24
Cobra Member
It is frustrating as hell when one has to wait for our latest go fast or look cool toy for our car. In the meantime you have to make due with only 420 or so hp. That said, patients is a virtue and I have no doubt Steeda will be fair, they have a strong reputation for proper business dealings and outstanding products.
Take a breath, calm down, go punch a heavy bag, have sex.... find some way to vent your frustration and wait a bit. When the parts get here and you get them on, you are going to love the way they improve performance.
Take a breath, calm down, go punch a heavy bag, have sex.... find some way to vent your frustration and wait a bit. When the parts get here and you get them on, you are going to love the way they improve performance.
2/9/13, 12:29 PM
#27
Spam Connoisseur
I got هَبوبed
I got هَبوبed
Join Date: September 8, 2009
Location: Sun City AZ
Posts: 9,705
Likes: 0
Received 5 Likes
on
5 Posts
It is frustrating as hell when one has to wait for our latest go fast or look cool toy for our car. In the meantime you have to make due with only 420 or so hp. That said, patients is a virtue and I have no doubt Steeda will be fair, they have a strong reputation for proper business dealings and outstanding products.
Take a breath, calm down, go punch a heavy bag, have sex.... find some way to vent your frustration and wait a bit. When the parts get here and you get them on, you are going to love the way they improve performance.
Take a breath, calm down, go punch a heavy bag, have sex.... find some way to vent your frustration and wait a bit. When the parts get here and you get them on, you are going to love the way they improve performance.
2/9/13, 02:29 PM
#29
Mach 1 Member
Join Date: January 10, 2011
Location: Houston
Posts: 561
Likes: 0
Received 0 Likes
on
0 Posts
I don't think he's overreacting... He should have had the cai overnighted for his troubles. First a billing issue, then used parts. I would be pissed too. Of course I wouldn't expect any discounts, but I would expect my new cai the next day.
2/9/13, 02:36 PM
#30
GT Member
Join Date: October 7, 2011
Posts: 137
Likes: 0
Received 0 Likes
on
0 Posts
I don't think any of us are debating whether or not he has a right to be upset, I would too. Just handle it the right way without bashing a company on an open forum before even contacting said company!
2/9/13, 02:37 PM
#31
It is frustrating as hell when one has to wait for our latest go fast or look cool toy for our car. In the meantime you have to make due with only 420 or so hp. That said, patients is a virtue and I have no doubt Steeda will be fair, they have a strong reputation for proper business dealings and outstanding products.
Take a breath, calm down, go punch a heavy bag, have sex.... find some way to vent your frustration and wait a bit. When the parts get here and you get them on, you are going to love the way they improve performance.
Take a breath, calm down, go punch a heavy bag, have sex.... find some way to vent your frustration and wait a bit. When the parts get here and you get them on, you are going to love the way they improve performance.
2/9/13, 02:37 PM
#32
Mach 1 Member
Join Date: January 10, 2011
Location: Houston
Posts: 561
Likes: 0
Received 0 Likes
on
0 Posts
2/9/13, 03:45 PM
#34
V6 Member
Thread Starter
Join Date: January 24, 2013
Posts: 52
Likes: 0
Received 0 Likes
on
0 Posts
1. openess allows new readers and old to see response times and an open 'log" so to speak of events.
2. allows the company to know of problems with shipping and client confidentiality so they can be corrected.
3. the "passion' or bit**ing as some call it allows the company to show their following of customers as well as open testimonials of good service in the past to further solidify their reputation.
4. allows the company to know what other customers would expect in similiar situations so it also allows for better problem resolution.
5. last it allows the company to see areas of improvement in customer service.
So you can say I bashed this company or whatever you want to call it, but I see it as helping them and one reason why I didnt just call.
2/9/13, 03:46 PM
#35
Team Mustang Source
Join Date: May 25, 2005
Location: Skopje, Macedonia
Posts: 1,267
Received 0 Likes
on
0 Posts
LOL
2/9/13, 03:52 PM
#36
GT Member
Join Date: October 7, 2011
Posts: 137
Likes: 0
Received 0 Likes
on
0 Posts
I differ in opinion here. You may call this bashing but I am giving open and honest feedback on an open forum which actually allows the company to improve and attract more and better quality long term customers and here is how:
1. openess allows new readers and old to see response times and an open 'log" so to speak of events.
2. allows the company to know of problems with shipping and client confidentiality so they can be corrected.
3. the "passion' or bit**ing as some call it allows the company to show their following of customers as well as open testimonials of good service in the past to further solidify their reputation.
4. allows the company to know what other customers would expect in similiar situations so it also allows for better problem resolution.
5. last it allows the company to see areas of improvement in customer service.
So you can say I bashed this company or whatever you want to call it, but I see it as helping them and one reason why I didnt just call.
2/9/13, 04:50 PM
#37
Mach 1 Member
2/9/13, 04:54 PM
#38
Post *****
Join Date: December 14, 2007
Location: State of Jefferson Mountains USA
Posts: 20,005
Likes: 0
Received 4 Likes
on
4 Posts
Every company - as well as shippers - makes errors from time to time. Though it is an inconvenience to a customer, it also allows the company a chance to display great customer service. Or not.
You come here with barely a dozen posts under your belt and start bashing a great supplier that has helped who knows how many TMS members and other Mustang enthusiasts.
2/9/13, 06:07 PM
#39
V6 Member
Thread Starter
Join Date: January 24, 2013
Posts: 52
Likes: 0
Received 0 Likes
on
0 Posts
All that is irrelevant because you never gave them a chance. If they fail or drag their feet after notification, then you have a leg to stand on and reason to create a thread about it on a public forum.
Every company - as well as shippers - makes errors from time to time. Though it is an inconvenience to a customer, it also allows the company a chance to display great customer service. Or not.
You come here with barely a dozen posts under your belt and start bashing a great supplier that has helped who knows how many TMS members and other Mustang enthusiasts.
Every company - as well as shippers - makes errors from time to time. Though it is an inconvenience to a customer, it also allows the company a chance to display great customer service. Or not.
You come here with barely a dozen posts under your belt and start bashing a great supplier that has helped who knows how many TMS members and other Mustang enthusiasts.
about your
so please
.