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PROBLEM! STEEDA Tunes for SCT X4 Tuner

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Old May 7, 2017 | 12:06 PM
  #1  
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From: Maine
PROBLEM! STEEDA Tunes for SCT X4 Tuner

Guy's, I recently received Tunes From Matt Henschke of STEEDA for my SCT X4 Tuner. I received tunes for 87 Octane and 93 Octane. The 87 Octane loaded to the tuner fine but the 93 Octane kept returning a message saying:
"Custom Tune is for another Device" Tune serial #X41130156731F, Device serial #X4033116D0BA2. This is the only device I have ever had. I have an appointment for this Tuesday to have my Kook's LTH and GREEN catted H-pipe installed, a very difficult shop to get into as their very busy, I hate to postpone it. The Tuner has my 93 Octane Tune from last years mods, I could re-load them and run the car, so no harm done, I just can't believe I may have to miss this appointment. I went to SCT's website, did everything they suggested and still nothing. To say I'm pissed is an understatement. I really hope it's something I'm doing wrong and not someone else.
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Old May 7, 2017 | 01:06 PM
  #2  
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From: Yukon, OK
Contact Steeda, if they made a mistake they will help you out and make it right.
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Old May 7, 2017 | 02:55 PM
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EF1
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The tuners are coded to the cars ECM and the tunes to the SCT 4. It sounds like one of the tunes wasn't coded correctly to your tuner. Contact tj@steeda, he has always been able to get results when something goes wrong.
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Old May 7, 2017 | 06:28 PM
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Originally Posted by tourer
Guy's, I recently received Tunes From Matt Henschke of STEEDA for my SCT X4 Tuner. I received tunes for 87 Octane and 93 Octane. The 87 Octane loaded to the tuner fine but the 93 Octane kept returning a message saying:
"Custom Tune is for another Device" Tune serial #X41130156731F, Device serial #X4033116D0BA2. This is the only device I have ever had. I have an appointment for this Tuesday to have my Kook's LTH and GREEN catted H-pipe installed, a very difficult shop to get into as their very busy, I hate to postpone it. The Tuner has my 93 Octane Tune from last years mods, I could re-load them and run the car, so no harm done, I just can't believe I may have to miss this appointment. I went to SCT's website, did everything they suggested and still nothing. To say I'm pissed is an understatement. I really hope it's something I'm doing wrong and not someone else.
Hello,

Sorry for the trouble you are experiencing - send me your contact info & order number. I will have Matt address this first thing tomorrow morning.

We'll get this figured out.

Best Regards,

TJ
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Old May 7, 2017 | 07:40 PM
  #5  
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From: Elk Grove, CA
Originally Posted by tj@steeda
Hello,

Sorry for the trouble you are experiencing - send me your contact info & order number. I will have Matt address this first thing tomorrow morning.

We'll get this figured out.

Best Regards,

TJ
That quick' good customer service!
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Old May 8, 2017 | 12:26 PM
  #6  
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From: NJ. Waiting for our Gov. to be held accountable for his actions>>>Jersey Broke
Cant ask for better than that. Good Job STEEDA.
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Old May 8, 2017 | 12:57 PM
  #7  
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From: Maine
Originally Posted by tj@steeda
Hello,

Sorry for the trouble you are experiencing - send me your contact info & order number. I will have Matt address this first thing tomorrow morning.

We'll get this figured out.

Best Regards,

TJ
Matt sent me another e-mail tune, I'll try it when I get home at 4:30PM, Thanks for the quick follow up TJ.
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Old May 8, 2017 | 12:58 PM
  #8  
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From: Maine
Originally Posted by SpectreH
Contact Steeda, if they made a mistake they will help you out and make it right.
You were all right. Steeda jumped right on it. I'll try it when I get home tonight.
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Old May 8, 2017 | 12:59 PM
  #9  
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From: Maine
Smile

Originally Posted by tj@steeda
Hello,

Sorry for the trouble you are experiencing - send me your contact info & order number. I will have Matt address this first thing tomorrow morning.

We'll get this figured out.

Best Regards,

TJ
That's why I love Steeda, Great Job TJ
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Old May 8, 2017 | 04:42 PM
  #10  
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EF1
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Let us know how you like the tune and the Kooks headers.
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Old May 8, 2017 | 04:46 PM
  #11  
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From: Maine
Originally Posted by tj@steeda
Hello,

Sorry for the trouble you are experiencing - send me your contact info & order number. I will have Matt address this first thing tomorrow morning.

We'll get this figured out.

Best Regards,

TJ
Tim, Matt took care of it, It was a little stubborn and I called him from my home and he figured it out. Thank's again. HAPPY Steeda Customer.
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Old May 8, 2017 | 04:46 PM
  #12  
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From: Maine
Originally Posted by EF1
Let us know how you like the tune and the Kooks headers.
Morgan goes in to the shop tomorrow, I'll keep you posted.
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Old May 8, 2017 | 04:49 PM
  #13  
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EF1
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Thanks I am still on the fence where headers are concerned. If I decide to go all in, it will be the Kook's set up with a catted mid-pipe. I really like my Kook's cat back system and if I go the header route it will be Kook's all the way back.
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Old May 8, 2017 | 07:24 PM
  #14  
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Glad to hear!

Have a great night.

TJ
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Old May 8, 2017 | 07:27 PM
  #15  
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From: Little north of Stuttgart, Germany
Tourer, glad everything worked out. Great job STEEDA, as always!
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