FORDS Shelby Customer Handling Letter!
7/2/06, 04:44 PM
#1
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FORDS Shelby Customer Handling Letter!
To support our dealers and customers, Ford Customer Service Division is focusing on several efforts to ensure a successful launch of the new Mustang. The following are some of the launch support efforts that will be available:
Ford Customer Service Division is committed to providing technical support resources in advance of the 2007 Shelby GT 500 Mustang arriving at dealerships. Please encourage all dealership personnel to take advantage of the new model training and other support resources that are available. The following information is available to support this launch:
It is critical to the success of the 2007 Shelby GT 500 Mustang that all customer concerns and product concerns be reported as quickly as possible. Please encourage all service personnel to contact the Technical Hotline or submit a Global Concern Report via the PTS website/Quick Links tab/Global Concern Reporting/Submit a Concern Report. These reports are reviewed daily by the Plant Vehicle Team and Ford Engineering and are used to quickly identify and resolve customer or product concerns.
LAUNCH SUPPORT QUICK REFERENCE GUIDE
The following Launch Quick Reference Guide contains a list of contacts for parts support, technical support and concern reporting.
2007 Shelby GT 500 Mustang Launch Support Quick Reference Guide
I deleted the Contacts as it For Dealer Eyes Only!
Enjoy
kc
- Digital Picture Library on the Professional Technician Society (PTS) website to assist in repair identification. This is located at PTS/Service Publications/2007 Mustang/Service Tips tab/2007 Mustang Shelby GT 500 Photo Gallery.
- Vehicle Introduction (Product descriptions and systems description/operation) on the PTS website.
- OASIS Special Service Messages and Technical Service Bulletins will be prioritized to address concerns identified by dealers.
Ford Customer Service Division is committed to providing technical support resources in advance of the 2007 Shelby GT 500 Mustang arriving at dealerships. Please encourage all dealership personnel to take advantage of the new model training and other support resources that are available. The following information is available to support this launch:
- New Model Training - available on the PTS Website
- Workshop Manuals, Wiring Diagrams and PC/ED Manual - available on the PTS website
- WDS/IDS software to support the 2007 Mustang
It is critical to the success of the 2007 Shelby GT 500 Mustang that all customer concerns and product concerns be reported as quickly as possible. Please encourage all service personnel to contact the Technical Hotline or submit a Global Concern Report via the PTS website/Quick Links tab/Global Concern Reporting/Submit a Concern Report. These reports are reviewed daily by the Plant Vehicle Team and Ford Engineering and are used to quickly identify and resolve customer or product concerns.
LAUNCH SUPPORT QUICK REFERENCE GUIDE
The following Launch Quick Reference Guide contains a list of contacts for parts support, technical support and concern reporting.
2007 Shelby GT 500 Mustang Launch Support Quick Reference Guide
I deleted the Contacts as it For Dealer Eyes Only!
Enjoy
kc
7/2/06, 07:06 PM
#2
AKA 1 BULLITT------------ Legacy TMS Member
"... It is critical to the success of the 2007 Shelby GT 500 Mustang that all customer concerns and product concerns be reported as quickly as possible..."
"... I see, a bad moon arising...
I see, trouble on the way...
Looks like, we're in for nasty weather..."
7/2/06, 07:14 PM
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Ford Always Does this on it's Upscale, READ AS EXPENSIVE Cars and trucks. It does not mean they expect problems.
7/2/06, 07:51 PM
#4
AKA 1 BULLITT------------ Legacy TMS Member
So... Zero defects. No TSBs. No recalls. And, 100% customer satisfaction?
1 BULLITT! You just won the Super Bowl, WHAT ARE YOU GOING TO DO?
I AM GOING TO DISNEY WORLD!!!
7/2/06, 08:14 PM
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Originally Posted by 1 BULLITT
"... I see, a bad moon arising...
I see, trouble on the way...
Looks like, we're in for nasty weather..."
Oh, I kid Ford. I'm sure the launch will all go <cough> swimmingly.
7/2/06, 08:26 PM
#6
AKA 1 BULLITT------------ Legacy TMS Member
I express my most sincere apologies. I've made a mistake which BTW, happens to be my first... EVER!
7/3/06, 12:08 AM
#7
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Originally Posted by 05stangkc
CONCERN REPORTING
It is critical to the success of the 2007 Shelby GT 500 Mustang that all customer concerns and product concerns be reported as quickly as possible.
It is critical to the success of the 2007 Shelby GT 500 Mustang that all customer concerns and product concerns be reported as quickly as possible.
is that a customer concern that is likely to get reported?
7/3/06, 01:21 AM
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Originally Posted by nonsensez9
how about dealerships charging way over MRSP? is that a customer concern that is likely to get reported?
is that a customer concern that is likely to get reported?
7/3/06, 01:23 AM
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Originally Posted by 1 BULLITT
I express my most sincere apologies. I've made a mistake which BTW, happens to be my first... EVER!
7/3/06, 09:04 AM
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Problems? Read the first page of this thread:
http://www.blueovalforums.com/forums...showtopic=1003
These are the people that are making our cars. It's a miracle we can even get them to start in the mornings.
http://www.blueovalforums.com/forums...showtopic=1003
These are the people that are making our cars. It's a miracle we can even get them to start in the mornings.
7/3/06, 09:53 AM
#11
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Originally Posted by Tres Wright
Problems? Read the first page of this thread:
http://www.blueovalforums.com/forums...showtopic=1003
These are the people that are making our cars. It's a miracle we can even get them to start in the mornings.
http://www.blueovalforums.com/forums...showtopic=1003
These are the people that are making our cars. It's a miracle we can even get them to start in the mornings.
There's a lot of automation at AAI and the plant ergonomics appear to be much better than some of the places I've toured. I am not an expert, but I would not let these postings color your opinions.
Yes, that mentality does exist, of course.
7/3/06, 12:38 PM
#12
Originally Posted by BC_Shelby
At least we don't have to deal with that here in Canuckistan.
If so that's freakin SAWEET!
7/3/06, 06:14 PM
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Originally Posted by Imatk
So you guys don't have to pay above MSRP up there? Is it against the law or something?
7/3/06, 06:16 PM
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Originally Posted by Tres Wright
Problems? Read the first page of this thread:
http://www.blueovalforums.com/forums...showtopic=1003
These are the people that are making our cars. It's a miracle we can even get them to start in the mornings.
http://www.blueovalforums.com/forums...showtopic=1003
These are the people that are making our cars. It's a miracle we can even get them to start in the mornings.
Yep, these are the folks building your cars: happy, emotionally well-adjusted, intelligent workers. But, hey, alleged domestic quality problems are all "bad perception," right?
7/3/06, 08:16 PM
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Originally Posted by burningman
Great law you have there in Canuckistan!
7/3/06, 08:47 PM
#18
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Originally Posted by BC_Shelby
Yep, these are the folks building your cars: happy, emotionally well-adjusted, intelligent workers. But, hey, alleged domestic quality problems are all "bad perception," right?
7/4/06, 02:34 AM
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Originally Posted by Tony Alonso
The people posting in that thread are NOT building Mustangs. They are workers in other plants. Those kinds of comments are typical of places where the morale is lower.
7/4/06, 03:20 AM
#20
QUOTE(Y2KGT @ Jan 18 2006, 04:22 PM) 
A little word of warning: If you people keep posting your plants "dirty laundry" for everyone to read; your facility will get a bad reputation and negative thoughts throughout the Ford system. Then maybe YOUR plant will shutdown and someone elses will stay open. Keep your dirty laundry inside where it belongs or you will be sorry!
THANK YOU MR. WILLIAM FORD
Not sure if this was Bill or not but wow how can people be a a job and be this unhappy to slam your place of work like that ? I guess one really would actually have to be there to really undersand what goes on, but it ain't right to be that unhappy build a car with a huge chip on ones shoulder and expect it to last or the person that buys that product for that matter.
A little word of warning: If you people keep posting your plants "dirty laundry" for everyone to read; your facility will get a bad reputation and negative thoughts throughout the Ford system. Then maybe YOUR plant will shutdown and someone elses will stay open. Keep your dirty laundry inside where it belongs or you will be sorry!
THANK YOU MR. WILLIAM FORD
Not sure if this was Bill or not but wow how can people be a a job and be this unhappy to slam your place of work like that ? I guess one really would actually have to be there to really undersand what goes on, but it ain't right to be that unhappy build a car with a huge chip on ones shoulder and expect it to last or the person that buys that product for that matter.