Seriously unhappy with American Muscle
GT Member
Joined: March 20, 2014
Posts: 119
Likes: 1
From: Stockton, CA
TheDivaDanielle,
I remember when Dan offered you the discounted Wind Deflector for your troubles in the past and to clear the air. At the time, you weren't interested in the wind deflector and declined the offer.
I know Dan was more than happy to provide the exclusive discount to you for this order. He truly was trying to show a kind gesture with the discount because of your difficulties in the past. By no means was he willing provide you a discount on an item because he thought it would be out of stock. In fact, he offered the discount on this particular item because you were interested in it!
Shane
I remember when Dan offered you the discounted Wind Deflector for your troubles in the past and to clear the air. At the time, you weren't interested in the wind deflector and declined the offer.
I know Dan was more than happy to provide the exclusive discount to you for this order. He truly was trying to show a kind gesture with the discount because of your difficulties in the past. By no means was he willing provide you a discount on an item because he thought it would be out of stock. In fact, he offered the discount on this particular item because you were interested in it!
Shane
Spam Connoisseur
I got هَبوبed
I got هَبوبed
Joined: September 8, 2009
Posts: 9,651
Likes: 7
From: Sun City AZ
Former Vendor
Joined: March 12, 2012
Posts: 506
Likes: 0
From: Malvern, PA
I never declined, in fact I kept the communication line open with your sales guy via e mail. I just couldn't afford it right then and there in January. In February I was in the hospital, and between then and March, was on medical leave for nearly a month, and still haven't got paid for it.
I guess you guys have done what you can, but unfortunately, offered discount or not, you cannot provide what you are offering to discount until halfway through convertible season. It's a shame too, because modding the car has been a welcome distraction from the bad stuff.
That being said, thank you for your efforts, and at this time, is like to request a timely refund. I'm still interested in the matching styling bar, but I think I'll shop elsewhere for that, do three can be no more drama.
I guess you guys have done what you can, but unfortunately, offered discount or not, you cannot provide what you are offering to discount until halfway through convertible season. It's a shame too, because modding the car has been a welcome distraction from the bad stuff.
That being said, thank you for your efforts, and at this time, is like to request a timely refund. I'm still interested in the matching styling bar, but I think I'll shop elsewhere for that, do three can be no more drama.
Regardless, I'm sorry for any additional stress this has put you through. That certainly was not our intention. Both Dan and I only wanted to help you out!
However, I understand your request to cancel the order and receive a refund. This has already been done and you should see the credit in your Paypal account within the next business day. Please don't hesitate of contact me directly if you have any other questions or issues!
Shane
Thread Starter
Banned
Joined: July 4, 2012
Posts: 2,982
Likes: 0
From: Washington, DC
interesting that you had no idea what was going on beyond what's posted here on the forums, Shane. I would have assumed a business like American Muscle would know what's going on via e-mails.
However, I do appreciate your screenshot of a post from January. When I get home from work, I'll try to post a screenshot of my interactions with your sales reps, including the part where their e-mails were sitting in an inbox that goes to my old e-mail address. I can also pull my phone records as well, to document phone calls as well, since apparently we are now screenshotting stuff to make points.
I sincerely apologize for being a crappy consumer, but I'll do my part here to show clarity.
However, I do appreciate your screenshot of a post from January. When I get home from work, I'll try to post a screenshot of my interactions with your sales reps, including the part where their e-mails were sitting in an inbox that goes to my old e-mail address. I can also pull my phone records as well, to document phone calls as well, since apparently we are now screenshotting stuff to make points.
I sincerely apologize for being a crappy consumer, but I'll do my part here to show clarity.
Last edited by TheDivaDanielle; Apr 15, 2014 at 12:48 PM.
NTTAWWT
Joined: January 27, 2007
Posts: 14,456
Likes: 35
From: That town you drive through to get to Myrtle Beach
I've never had a problem with anything from them for the past 4 years, but it does seem that they've been out of stock on a lot of items in the past 8-9 months or so.
Thread Starter
Banned
Joined: July 4, 2012
Posts: 2,982
Likes: 0
From: Washington, DC
I agree Boomer, but it appears shots have already been fired across each other's bows.
I am done contributing to this thread. I've expressed my dissatisfaction, and a timely refund has already been issued, as requested.
I am done contributing to this thread. I've expressed my dissatisfaction, and a timely refund has already been issued, as requested.
Former Vendor
Joined: March 12, 2012
Posts: 506
Likes: 0
From: Malvern, PA
interesting that you had no idea what was going on beyond what's posted here on the forums, Shane. I would have assumed a business like American Muscle would know what's going on via e-mails.
However, I do appreciate your screenshot of a post from January. When I get home from work, I'll try to post a screenshot of my interactions with your sales reps, including the part where their e-mails were sitting in an inbox that goes to my old e-mail address. I can also pull my phone records as well, to document phone calls as well, since apparently we are now screenshotting stuff to make points.
I sincerely apologize for being a crappy consumer, but I'll do my part here to show clarity.
However, I do appreciate your screenshot of a post from January. When I get home from work, I'll try to post a screenshot of my interactions with your sales reps, including the part where their e-mails were sitting in an inbox that goes to my old e-mail address. I can also pull my phone records as well, to document phone calls as well, since apparently we are now screenshotting stuff to make points.
I sincerely apologize for being a crappy consumer, but I'll do my part here to show clarity.
I'm sorry, my last post came off the wrong way. It was not meant to be insulting or antagonizing. I was clarifying where my misunderstanding came from within the thread you linked to, in your OP of this thread.
Neither Dan or I confront our Email Response time with every person they speak with. Sometimes we'll ask if they've been talking to a particular customer, in order to clarify or resolve a issue. However, there's no way of Dan or I to know any customer is speaking with our Email Response guys without directly asking or being notified by the customer. Nor would our Email Response Team know to follow up with Dan or I with an issue, if they believe to be handling the issue themselves.
I'm truly sorry if I've offended you. No one here at AM thinks you're a "crappy customer," nor do we think any customer is "crappy." We honestly work hard to help all of our customers anyway we can and to go the extra mile for them!
Shane
Cobra Member
Joined: February 11, 2013
Posts: 1,203
Likes: 21
From: Florida
Hmmmmm, the community smart @ss has a problem.... Should I comment? As tempting as it is ( though we all know that if it were going the other way the Diva wouldn`t hesitate to to drop a snide commment -- or two ) , I think I`ll just stay on topic and say that I have NEVER had a problem with AM. I guess not being obnoxious, not demanding discounts, nor being all about "ME" works like a charm when dealing with AM when it comes to in demand parts.
Not sure why people think that since they've had good luck that anyone with issues is annoying and *****y or had bad expectations.
If you knew the back story, you'd know that Diva added her voice to a thread of tuning issues. AM came on and went nuts making things "right". THEY offered the discounts. It was never asked for or implied.
Before opening your jabber next time realize that the world doesn't revolve around you.
I Have No Life
Joined: January 30, 2004
Posts: 10,446
Likes: 12
From: Canada
As seen, this thread has pretty much run it's course.
I'll close it, as both parties are now involved with each other and there really doesn't need to be an audience.
Go finish your popcorn elsewhere
I'll close it, as both parties are now involved with each other and there really doesn't need to be an audience.
Go finish your popcorn elsewhere
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