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Scratched Brushed Chrome Dash Panels

Old 7/5/19, 03:42 PM
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Scratched Brushed Chrome Dash Panels

Dealers and body shops/service centers suck.

Took my car in for the passenger side airbag recall and they scratched the brushed chrome dash panels. I dreaded this day because it always seems like any time I take my car in they break or hack something. I pulled the service rep out to look at it and of course the first thing he says? Anyone? Anyone? Bueller? Bueller? You guessed it! ďI donít see anything wrong.Ē Eventually he agreed it was scratched and of course the manager is off until Monday. Iíll be calling them the minute they open if he doesnít call me first thing as promised.

Anyway, Iím hoping I can replace them myself because they were mint before this and not a scratch. Is that possible or is the air bag a concern popping these off?











Thanks for any info!
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Old 7/6/19, 05:53 AM
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Had mine done a few months ago and didn't see any scratches. I just went out and looked again with a flashlight looking for any damage. Not one scratch, anywhere. Sad to see all the damage your dealer did to your Mustang. Does your dealer hire 'summer help', high school kids for summer jobs? If not, your dealer are a bunch of dumbasses
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Old 7/6/19, 06:06 AM
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Originally Posted by David Young View Post
Had mine done a few months ago and didn't see any scratches. I just went out and looked again with a flashlight looking for any damage. Not one scratch, anywhere. Sad to see all the damage your dealer did to your Mustang. Does your dealer hire 'summer help', high school kids for summer jobs? If not, your dealer are a bunch of dumbasses
Agreed! They don’t care about their work. The more I think about it and while I’m waiting for Monday the more pissed off im getting.
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Old 7/6/19, 09:43 AM
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Your dealer are a bunch of butchers. Hope you get this solved out. Don't get too mad and use diplomacy until they get snarky.
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Old 7/6/19, 10:56 AM
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Originally Posted by dusman59 View Post
Your dealer are a bunch of butchers. Hope you get this solved out. Don't get too mad and use diplomacy until they get snarky.
ĎThanks but Iím willing to bet the manager will say we donít know if they were there before we worked on it, or they were always there. Iím hoping Iím wrong. The part is about $200 as far as I can tell and I still donít know if I can just pop off and replace.
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Old 7/6/19, 12:42 PM
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I asked my service manager if I should remove my little Running Pony that I put on there back in 2011. He told me no, they just separate the panel without removing it. This picture was taken a few minutes ago

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Old 7/6/19, 02:05 PM
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Originally Posted by David Young View Post
I asked my service manager if I should remove my little Running Pony that I put on there back in 2011. He told me no, they just separate the panel without removing it. This picture was taken a few minutes ago
Iím not sure I understand. Meaning that it never comes off the dash? Videos Iíve watched about replacing the airbag show that piece coming out. It looks like simple clips hold it in place. I just want to know if it can be pulled off from the front using some plastic tools or is it connected to the airbag and it needs special attention to be replaced.

All this for what shouldíve been a simple recall replacement.
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Old 7/8/19, 07:46 PM
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Just venting because I’m at the explosion point...

I waited until 9:30 for a call and of course I didn’t get one. So I call and I’m told the “manager” won’t be in until 10:30 or 11:00 and I’ll get a call soon. 3:00 pm and no call so I call again and I’m told the “manager’” had to leave and that he’d discuss it tomorrow. I’ll get a call in the morning...riiiiiiiiight.

So I’m sure I’ll get the runaround tomorrow and I’ll have to decide on the next move. I hope I’m wrong but I knew today would turn out as it did so....
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Old 7/9/19, 04:27 AM
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That's bad, keep us posted on what happens....
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Old 7/9/19, 07:07 AM
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That's bad, keep us posted on what happens....
Thanks! Today I'll wait until just before 5 pm to make a call if they don't call first. Updates coming...If not a good response I'm gonna rat out the dealership on here and social media.
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Old 7/9/19, 03:15 PM
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So around 11 am I got a call. I was told either way they’ll take care of it (not sure what that means yet), but first wanted to put in a claim with Ford since it happened on a recall install. I should know by tomorrow where I stand.
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Old 7/9/19, 06:32 PM
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Sounds like they are working with you on it. Hope everything works out for you
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Old 7/17/19, 03:13 PM
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Just wanted to post that the dealer came through and the part came in today. Next Friday it gets installed and I told them that Iíll be waiting for it.
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Old 7/18/19, 05:08 AM
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Old Today, 06:54 PM
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Great news! Sounds like the dealer did the right thing!
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