Raxiom headunit
#1
GT Member
Thread Starter
Raxiom headunit
Well on my way home, I was listening to Opies radio channel on sirus. Pull into the gas station, turn the car back on and the **** headunit was black. I'm like mother sucker lol...so i call American muscle, they tell me to call raxiom, but the thing is I bought the car used, so idk what raxiom can do. I start googling to see if I can find anything and found out that when the unit gets hot the screen goes black and you have to disconnect the battery. Smdh
I'm glad my dad taught me about cars, so I can do this **** myself lol..disconnected the negative terminal and woohoo it worked also reset my gas to empty. That thing was acting up too. Good grief. Hopefully their is a fix to this black screen thing bc texas is hot as hell during the summer.
I'm glad my dad taught me about cars, so I can do this **** myself lol..disconnected the negative terminal and woohoo it worked also reset my gas to empty. That thing was acting up too. Good grief. Hopefully their is a fix to this black screen thing bc texas is hot as hell during the summer.
#2
Legacy Tms Member
Is this the Raxiom replacement center stack with touchscreen/nav/backup camera? I'd thought about it (on sale now at AM) but the fact I've never heard of Raxiom (nor can I find any info) and have no idea about quality, customer service or reliability leads me to be real hesitant. If it has heat issues that's a deal breaker as we have regular bouts of 100-105+ degree temps where I live.
Last edited by junkman9096; 8/11/16 at 11:23 PM.
#3
SUPERCHARGED RED ROCKET ------------------Master-Moderator
Even though you purchased your Mustang used Alicia.. The least AM could do for you is attempt to troubleshoot the issue with the Raxiom head unit, being that AM is their only distributor that I'm aware of..
In fact, I wasn't even aware that Raxiom had a direct contact number or website to begin with, as I assumed that you had to go directly through AM
At any rate, if AM provided you with a contact number for Raxiom ? You would be far better off to contact them anyhow, being as they're the manufacturer..
In the meantime, I hope they can troubleshoot and resolve your head unit issues for you..
-Rocky
In fact, I wasn't even aware that Raxiom had a direct contact number or website to begin with, as I assumed that you had to go directly through AM
At any rate, if AM provided you with a contact number for Raxiom ? You would be far better off to contact them anyhow, being as they're the manufacturer..
In the meantime, I hope they can troubleshoot and resolve your head unit issues for you..
-Rocky
#4
GT Member
Thread Starter
Is this the Raxiom replacement center stack with touchscreen/nav/backup camera? I'd thought about it (on sale now at AM) but the fact I've never heard of Raxiom (nor can I find any info) and have no idea about quality, customer service or reliability leads me to be real hesitant. If it has heat issues that's a deal breaker as we have regular bouts of 100-105+ degree temps where I live.
Let me know if you have any other questions
#5
GT Member
Thread Starter
Even though you purchased your Mustang used Alicia.. The least AM could do for you is attempt to troubleshoot the issue with the Raxiom head unit, being that AM is their only distributor that I'm aware of..
In fact, I wasn't even aware that Raxiom had a direct contact number or website to begin with, as I assumed that you had to go directly through AM
At any rate, if AM provided you with a contact number for Raxiom ? You would be far better off to contact them anyhow, being as they're the manufacturer..
In the meantime, I hope they can troubleshoot and resolve your head unit issues for you..
-Rocky
In fact, I wasn't even aware that Raxiom had a direct contact number or website to begin with, as I assumed that you had to go directly through AM
At any rate, if AM provided you with a contact number for Raxiom ? You would be far better off to contact them anyhow, being as they're the manufacturer..
In the meantime, I hope they can troubleshoot and resolve your head unit issues for you..
-Rocky
#6
Legacy TMS Member
The screen is made by Rosen, who has been making touch screens for a long time. That said, they've never been at the top for touch screen quality. If you have any further issues, I'd suggest contacting Rosen directly.
#7
GT Member
Thread Starter
Oh goodness lol...ok I'll contact them next thanks!!
#8
SUPERCHARGED RED ROCKET ------------------Master-Moderator
Hey rocky yea American muscle said to just contact raxiom since it's been awhile. So I found a website for them bc the number they gave me was no good. I sent them that email so we shall see if they respond tomorrow. Maybe if they can just send me a new SD card, hopefully that fixes the issue!!
#9
GT Member
Thread Starter
Yea I haven't bought anything through them and not sure i will..
#10
SUPERCHARGED RED ROCKET ------------------Master-Moderator
I couldn't agree more.. As most of AM's product line are made in China/Taiwan in which quality leaves much to be desired lol.
As I mentioned earlier, unless the product your interested in is a name brand that's made in North America, I wouldn't purchase anything from AM and especially if not provided with the manufactures website and customer service number..
Also from my personal experience with AM, their customer service is very poor to say the very least..
As I mentioned earlier, unless the product your interested in is a name brand that's made in North America, I wouldn't purchase anything from AM and especially if not provided with the manufactures website and customer service number..
Also from my personal experience with AM, their customer service is very poor to say the very least..
Last edited by m05fastbackGT; 8/13/16 at 12:39 PM.
#11
GT Member
Thread Starter
I couldn't agree more.. As most of AM's product line are made in China in which quality leaves much to be desired lol.
As I mentioned earlier, unless the product your interested in is a name brand that's made in North America, I wouldn't purchase anything from AM and especially if not provided with the manufactures website and customer service number..
Also from my personal experience with AM, their customer service is very poor to say the very least..
As I mentioned earlier, unless the product your interested in is a name brand that's made in North America, I wouldn't purchase anything from AM and especially if not provided with the manufactures website and customer service number..
Also from my personal experience with AM, their customer service is very poor to say the very least..
Yea no China stuff only japan. I've had some bad things happen with China products lol...
Yea raxiom hasn't emailed me back yet so time to email rosen
#12
SUPERCHARGED RED ROCKET ------------------Master-Moderator
Hopefully you'll get a response from Rosen Alicia.. I'd also find out if they have customer phone support, if they do ? Perhaps they might resolve your issue quicker
#13
GT Member
Thread Starter
#16
SUPERCHARGED RED ROCKET ------------------Master-Moderator
#17
GT Member
Thread Starter
#18
SUPERCHARGED RED ROCKET ------------------Master-Moderator
Anyhow just another fine example of poor customer service !
#19
GT Member
Thread Starter
Yea I know it irks me when companies don't have a number...smdh and it takes forever with email
#20
SUPERCHARGED RED ROCKET ------------------Master-Moderator