I have bought a lot of cars.
I do have all the answers they hate to hear.
They give up on me quick.
The last guy (last month) caught wind of my approach right away.
He didn't even bother to take me into his office.
AS for the "smartest guy" comment, I would have looked him right in the eye and said:
"YES I AM"

 

Please share.

 

To the original poster, dont sweat the small stuff. You have your car. He def treated you wrong but reporting him prob won't change the man behind the desk. If the death of his wife is true, just let him figure things out on his own. Reporting him is a zero sum game. If he loses his job a yr after losing his wife, is that worth purging some anger or discomfort on how stupid he treated you in efforts to sell a $19/month policy?

Enjoy your healthy family, July 4th, soon to be debt free status, and your awesome Mustang.

 

You have your car now, with the terms of the loan the way you wanted it, I'd let it go and enjoy your car. There will always be difficult people in this world, unfortunately many of them work in car sales and finance.

Having bought and financed more than a dozen cars at dealerships over the last 20 years or so, I've always gotten high pressure tactics from the finance guys. Anymore, I tell them up front I am buying the car, and just the car, with no extended warranty or dealer add-ons, end of story. If they try and push the issue at all, I let them I know I have alternate sources of financing available, and will be glad to finance somewhere else, or will just go to a different dealer for the car.

 

This is basically what I do too.

I also never bother to talk about loans with them at all anymore. Not worth my time.
I just laugh when the salesman comes to me with a payment number. "Give me a price,thank you."
Just tell them up front that you don't need them. Then stick to your guns.

 

When you make a point to stop-in and shake hands w/ the GM, to tell him how happy you were with the purchase experience, let it slip that you were interested in an extended warranty, but that never came up at closing, so nevermind.

 

LOL
Remember, these guys are in business to make money.
This comment will lead you down the road of the GM personally sitting down with you for another session of "let me help you buy this stuff".
If the guy gets fired believe me, he will just turn up at another dealership in a week or two.

 

Honestly, I would say something to the GM, I would have done it before I left.
If what has happened to him is true, I do feel sorry for the guy. But he still has a job to do, and customers to serve in a professional manner. His remarks sound uncalled for based upon your post, and I would not tolerate it as a customer. You just spent a ton of money with a dealer in a very competive environment, I am sure they would like to know what did or did not go well in the customer's opinion.

 

#1. That is one reason I pay cash for my cars.

#2. I would have told him and everyone in the showroom to drive that car straight up their asses. There are 3000+ other Ford dealers to buy from. I don't need that crap, and I won't put up with it. I am the customer, they are making money off of me. Treat me that way, or goodbye.




And in case I missed it in another post, it wouldn't surprise me if the wife story was BS.

 

There's really no need to laugh, it's incredibly easy to back into the actual numbers as long as you know the facts. The salesperson will always give you a payment and a TERM. A loan amort is simple to build, including trade-in, amount owed on trade-in, taxes, license fees, etc. So you can establish your perfect scenario before you even step into the dealership. Therefore, if you've done your homework, then it's child's play to know what deal is being proposed.

People have this misconception that shopping by payment is some fool's game. It is...IF you're not willing to actually read the contract and understand the deal. Otherwise, it's an interest rate, a term, price, trade-in, some fees, etc. It just takes reading and a basic understanding of finance to keep one's self out of trouble.

 

 

He may end up at another dealership however he will have some explaining to do for future employers as to why he was canned.

 

My mistake. This was meant as a reply to Karman

 

I understand your point.
In the normal business world, this might be a problem.
In the car business, there are some dealerships who would view this as positive experience.
Sometimes the owners actually want a-holes like that even if they don't admit it.
Some will fire these guys on customer demand and then give a good recommendation to another dealer.
Some will fire them in front of the customer and hire them back the next week.
This local dealer currently has Felony indictments against them:
http://www.complaintsboard.com/compl...up-c79087.html
http://doj.state.nh.us/publications/...410empire.html
Dealers like this are still out there even in this day and age.

 

I would have taken my money elsewhere.....and let the GM know why. That guy was out of line....Don't care what his personal situation was.

 

It is a massive time waster.
Why bother me with payments.
It is "child's play" for me to figure out about what the payments might be if I finance.
They do payments on purpose to hide things.
Why waste my time trying to do the deal backwards and figure out what the are "squeezing in" that I am just going to have to refuse later.
The only other reason they show payments is to get the customer off the "big number".
Many people can't deal comfortably with thousands of $$.
It can be scary for some if they don't have that kind of large sums ever.
$380 a month, (the customers have more than that in a month) so it is OK.

 

I agree with alot of the above threads - would let it go, but hope this salesguy gets over his problems. . . Funny thing about the car biz is that both seller and buy are trying to get the best deal possible. Just that dynamic alone makes for some potential confrontations and pressure.

As an aside, for those considering purchasing an extended warranty for their mustang - ford sells them direct on-line, got mine for alot under the dealer's asking price, and got 0% financing on the warranty cost for 18 months! Only condition is that the car must be within the new car warranty period when you buy. I think the best pricing comes in at under 12 months / 12,000 miles. First time I found out about this was when my wife bought a new Fusion. I just got the price and terms on Ford's ESP top-of-the-line ext warranty, called the F & I guy, and said that I'd like to buy from him, but he'll need to match this deal (MSRP, rather than MSRP plus 75% to 100%). He quickly said he couldn't do that, so I thanked him and bought it, and subsequent ones, direct from Ford on-line. Best approach for any pushy salesperson is to do your homework before you wander into the store. The straight shooters will either match the market price or let you go elsewhere. A lot less drama, intimidation and theater. . .

 

I always have my financing arranged before i ever set foot on the car-lot. The only exception of course is if 0% is available. When they bring up the extended warranty i always tell them i dont plan on keeping the car past the original bumper-to-bumper period. Any opening you give them, the more they press you. It is like a game to them.

 

Say a prayer for him 14 days in a row...