Just called and I got

"We are currently in a meeting and can not accept your call at this time."

Well that's new. Maybe they're all volunteering again. Or being briefed on a new script. Or maybe, possibly, some sliver of hope, being told what's wrong with our cars. Probably not.

 

 

(cough)coffeebreak(cough)

 

Oh boy !!!! They may have finally read yesterday's thread.

 

Good one Chris. Now get back to studying you.

 

LOL some of you are going to die of sheer "worry exhaustion" due to all these loooooooooooooooooooooooong delays.......Might want to take a break from the internet for a few days and find something else to occupy your time.

 

Uh..............I hope you guys have figured out that this is a contracted call center.

And it henceforth has a new name.........it is no longer Ford CS, but Ford BS.

I'm sure that's what everyone already calls it anyway.



When I got sent up to the supervisory level because my ETA,(which she refered to as the estimated Time of Arrival), was two weeks past due and the 'supervisor' called the car in question a Mustang GET, then I knew. The only difference between a phone bank person reading a script and a screen, and a 'supervisor', is that the supervisor has to send e-mails telling you the same BS. They probably get 40 cents an hour more and they probably take the typing job because it's easier to BS from a keyboard for most people than it is orally.

 

I have to say the lack of information from the dealer level all the way up to Ford has left a lot to be desired to say the least. I cancelled my 5.0 order yesterday.

 

Quite the opposite for me, Todd. I'm to the point where if they don't care about the customer, I don't care about their revenue stream or buying their product.

There, now there's plenty of ambivalence to go around. Just not sure that's great for the shareholders.

 

Haha I hope so! And I don't even have a car on order (although if I didn't screw up, I would have )

 

This is nothing new. I remember going through the same thing in 05, but at least we had the ERL back then. It's crap that I can order a used air filter off of ebay and be alerted when UPS receives the order on Tuesday, when they pick it up from Detroit, when it arrives in Columbus, when it gets scanned in Canton, when it's out for delivery, and even know if it's on my front porch before I get home from work on Friday.
But... order a brand new car and you're left completely in the dark and put up typical dealership attitude when you simply want an update on status as you're left waiting for months. Some things never change.
I feel for ya guys. Good luck. All's I can say is that the wait will be worth it.

 

I got the same message when I called Mazda USA customer service a few weeks ago. It's not unrealistic to think that once in a while they do have meetings that they all must attend. I called back when they said they'd return and I got a person right away.

 

Well, if they're ALL in a meeting at the same time, that's a management blunder, IMO. Shouldn't happen unless it's during non-CS hours. On the other hand, they're not telling people anything anyway, so it's probably a moot point in this case.

 

It does seem a bit odd that if your JOB is customer service and you answer calls for a living that shutting down the lines for a "meeting" would be quite contrary to your mission and certainly not serving your customers. But then again, they could have a voicemail message that says, "Hi, thanks for calliing. We know you're excited about your new vehicle! It's great that you ordered it. We understand you're frustrated and there is a quality hold but we're not sure when that will be lifted. Is there anything else we can't help you with?"

I'm going to give them the benefit of the doubt and say that the influx of dissatisfied callers may have prompted this all-hands meeting during working hours -- probabily loosely tied to the removal of system privileges a couple of weeks ago.

 

Latest news........................they're still in that same meeting. Oh Lord.

 

I got them at 5:15, but nothing new. I did however get the same girl as last time, she remembered me. Maybe if i call enough, we can start dating? Ronn

 

Well, she is excited about your new Mustang too. . .

(I bet if you call with an Escape VIN they'll be excited about that one as well. . .)

 

Jerry----

That sounds to me like they had enough of the phones ringing non-stop, and are now "shutting" everybody out for the time being----

 

Good advice----

STOP WORRYING GUYS----YOUR GOING TO GET YOUR CARS AND BC OF THIS DELAY YOU ARE GOING TO LOVE THEM AND APPRECIATE THEM EVEN MORE!!!!!!!!!!!!

 

Meeting = Food and shots at Applebee's.