So I've been waiting for American Muscle to get their MMD Classic Kona pre-painted louvers back in stock. I signed up for an email alert and patiently waited.

Got the email yesterday that they were back in stock.

Immediately called and placed an order on the phone. Me "they're back in stock right?" Them "Yep".

Called them today to check on it and after 10 minutes of waiting for someone to answer the phone was told that it is now out of stock again.

Was told that "somone" made a mistake and they only really had one in stock and it went to someone else.

Not a big deal, I get that there are a finite amount of parts and you have to wait for them to come in.

What is a big deal is:
1. They charged my credit card for the part AND for overnight shipping.
2. Did not email or call that there was an issue with my order.
3. Didn't even get so much as a "hey, sorry about the mix-up" from the guy that answered the phone. In fact, he seemed like he couldn't care less about their screw up. I asked him to cancel the order and for a confirmation number of the cancellation and reimbursement of the charge. "Yeah, we'll send you an email....click"

Nice job there American Muscle.

 

I am a bit nervous I called the other day about heartthrob axleback that was sold out at 219 dollars

he told me 7-8 weeks is when they will be back in. I ordered them less than a week later and they arrive monday... I am a bit nervous because they are in the mail lol

 

I've had amazing service from America muscle. When I have had a problem, they were on it. I would expect that they would quickly address this issue if you give the a little time. They have provided excellent service to several members of this forum. I hope it works out for you.

 

Must have been a bad day at the office.

This is what I tell people when they ask me why I never pursued music and stuck with technology/web...

It's 'cuz Music or anything you turn into a job will just break your heart. Would rather hate hearing about the latest iPhone/iPad/Android/etc than risk getting tired of Mustangs or Music...

 

Bass player?

 

 

I totally read that but disregarded the "B." I'm sick.

 

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I have completely forgotten what this thread was about. But that is a great bass.

 

American muscle shipped my roush grille and hood strut kit last week. It said it was delivered by ups but it wasn't. Called AM Saturday after I called ups. AM told me they'd call me back, 5 days later still no call. Ups now has me calling the police to file a claim. Sure would have liked AM to have shipped me the products again, but I guess they're waiting to return my phone calls.

 

I was told they would send me a calendar and they never did....... AMDan lied to me

 

I have had good service from them and have even posted positive product reviews and install pictures on their site. I'm disappointed that they charged me for the part AND shipping and never called me about an issue or asking if I wanted to place it on backorder.

 

I returned a tower brace to them and my credit card was refunded in a timely manner.

 

This is the exact reason why I never went into the **** industry.

 

 

You always have to call them back, they never will call you back.

 

I've had nothing less than amazing service from them. I've ordered 10+ different parts and each arrived like 2 days later. I guess you've just had bad luck with them.

 

In my case it's not AMs fault at all. Just wish they would return my many calls. No biggie. Ill always do business with them based off my dozens of orders in the past.

 

I have personally had nothing but good experiences with AM. They sent me a replacement set of center caps at no charge when the guys installing my rims broke one trying to get it out of the rim (probably because I verbalized my concern that my wheel hubs had to be ground down for their rims to fit my 13'). I also ordered one of their grilles and it was on backorder for a little over 2 months. I waited impatiently and they responded fast to all my inquries over the 2 months. I even got a free t-shirt when my grille finally came in. I think they do have some issues keeping items in stock, but they ARE at the mercy of their suppliers. I'm sure they will take care of you.

 

American muscle: make sure you follow up. Communication is imperative