2014 Mustang windshield trim piece flew off
#1
2014 Mustang windshield trim piece flew off
Took a trip over the 4th in my wifes new 2014 GT/CS convertible and had one of the small black windshield trim pieces fly off. Its about a 3" strip of black rubber to cover the body seam on the windshield frame on the top corners. I would imagine the adhesive let go in the 107 degree temps and 80mph speeds.
Called the dealer and they weren't sure if this was the right part: 5R3Z7603080-AAA and they want $52.45 for it.
Im hoping someone here may be able to confirm the part before its ordered, as they are unsure.
Photo of the one that stayed on:
Called the dealer and they weren't sure if this was the right part: 5R3Z7603080-AAA and they want $52.45 for it.
Im hoping someone here may be able to confirm the part before its ordered, as they are unsure.
Photo of the one that stayed on:
Last edited by kjdavis; 7/8/15 at 12:47 PM.
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#2
Super Boss Lawman Member
Wow, that's a pricey piece. Your part number has an extra 2 in it. It should be 5R3Z7603080AAA.
https://www.bluespringsfordparts.com...pper%20molding
https://www.bluespringsfordparts.com...pper%20molding
Last edited by SpectreH; 7/8/15 at 12:53 PM.
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#4
Mach 1 Member
Are you out of Warranty? I would ask them to Warranty it if you are not. You did not break it off. If parts fall off of a car on their own I would push for them to cover it myself. Worst they can say is No... May be worth it for that price!
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#5
No, car only has 11,000 miles on it. We've had it for a month, havent even made our first payment on it. I just assumed it wouldn't be under warranty so I didnt push it...i also thought it would be much cheaper part and not worth the trouble. But now, for a $50 piece of molded rubber it might be worth it. That $50 could go towards my exhaust instead.
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#6
Wow, that's a pricey piece. Your part number has an extra 2 in it.
https://www.bluespringsfordparts.com...?siteid=214944
Edited for a more direct link.
https://www.bluespringsfordparts.com...?siteid=214944
Edited for a more direct link.
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#9
11,000 on a 2014, haven't made a first payment yet, part flies off, and they can't warranty it.
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#10
FR500 Member
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#11
I called Ford's Customer Service line and was told the same thing. Can't warranty it if I dont have the part to prove it was faulty. The fact that it fell off should be the proof that its faulty!
So, I stopped by the local dealer, ordered the part so I can get it put back on the car. Ill have it tomorrow.
Drove from Spokane, WA to Portland, OR. Stopped in the Tri-cities, WA to top off with gas, clean the bugs off the windshield, and make the final drive on to Portland. The piece was on the windshield then when I cleaned the windshield. Temps were around 105 degrees in the tri-cities. Crossed over in to Oregon and made 1 bathroom stop (kids in the car)....wife stayed with the baby in the car. So, I know that nobody came by to steal the piece from the car like the dealership said could happen, and why Ford doesn't replace items that are missing. So maybe I should drive the 3.5 hours between Portland and Tri-Cities and look for a $50 3" piece of rubber that should not have fallen off a car with 11,000 miles.
You can tell by the adhesive residue that it was barely on to begin with.
Just ranting!
So, I stopped by the local dealer, ordered the part so I can get it put back on the car. Ill have it tomorrow.
Drove from Spokane, WA to Portland, OR. Stopped in the Tri-cities, WA to top off with gas, clean the bugs off the windshield, and make the final drive on to Portland. The piece was on the windshield then when I cleaned the windshield. Temps were around 105 degrees in the tri-cities. Crossed over in to Oregon and made 1 bathroom stop (kids in the car)....wife stayed with the baby in the car. So, I know that nobody came by to steal the piece from the car like the dealership said could happen, and why Ford doesn't replace items that are missing. So maybe I should drive the 3.5 hours between Portland and Tri-Cities and look for a $50 3" piece of rubber that should not have fallen off a car with 11,000 miles.
You can tell by the adhesive residue that it was barely on to begin with.
Just ranting!
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#12
GT Member
This is one of those things that a little common sense, on Ford's part, would go a long way in creating customer loyalty. Not just with the OP, but with everyone reading his post here. Instead, it further creates an adversarial relationship. Way to go Ford(over a $50 part, no less).
Last edited by smike308; 7/8/15 at 06:42 PM.
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#14
This is one of those things that a little common sense, on Ford's part, would go a long way in creating customer loyalty. Not just with the OP, but with everyone reading his post here. Instead, it further creates an adversarial relationship. Way to go Ford(over a $50 part, no less).
It's only a $50 part, but it's more the principle of it that gets me.
Last edited by kjdavis; 7/8/15 at 07:29 PM.
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#15
I Have No Life
2014 Mustang windshield trim piece flew off
Another example of Ford alienating their customers, and some dealers operating without common sense. Luckily I know my dealer and service manager well and if this ever happened to me this of course would be under warranty, $50 or $5000. That's just ignorant to not have that covered because you don't HAVE the piece. It F'ing blew off on the highway, you morons. Geesh.
Sorry OP. If I were you I'd push for that part to be purchased and installed on ford's dime. Deysha has common sense. She'll chime in here.
Things like this make me really think twice about getting another Ford.
Sorry OP. If I were you I'd push for that part to be purchased and installed on ford's dime. Deysha has common sense. She'll chime in here.
Things like this make me really think twice about getting another Ford.
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#16
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I called Ford's Customer Service line and was told the same thing. Can't warranty it if I dont have the part to prove it was faulty. The fact that it fell off should be the proof that its faulty!
So, I stopped by the local dealer, ordered the part so I can get it put back on the car. Ill have it tomorrow. ...
So, I stopped by the local dealer, ordered the part so I can get it put back on the car. Ill have it tomorrow. ...
Deysha
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#17
Super Boss Lawman Member
If they refuse to cover it, I'd order the part for $38 at the link I found. I would not give your dealership money for this repair. I'm so glad my one and only dealership visit went well.
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#19
I picked up the part today, just not worth the trouble now that I have it. Just irritating even now that I have the part in my hand, thin piece of plastic that probably costs Ford 25 cents.
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