THANKS DEYSHA
7/30/11, 02:45 PM
#21
Bullitt Member
Join Date: September 9, 2009
Location: PA
Posts: 251
Likes: 0
Received 0 Likes
on
0 Posts
Never needed'em and hopefully won't, but still, incredibly glad to know that they're here and responding.
THANKS DEYSHA AND THE REST OF THE FORD CUSTOMER SERVICE TEAM!
THANKS DEYSHA AND THE REST OF THE FORD CUSTOMER SERVICE TEAM!
Last edited by Rjaniz; 7/30/11 at 02:46 PM.
8/8/11, 02:17 PM
#22
Member
Join Date: April 26, 2011
Location: Midlothian, Virginia
Posts: 31
Likes: 0
Received 0 Likes
on
0 Posts
I haven't had a lot of use for Ford's customer service in particular(Haven't ordered the car yet!) but I believe that customer service people don't get nearly enough credit for the work they do behind the scenes. So thanks Deysha for being one of those people making America's operation work as smoothly as possible.
8/11/11, 08:12 AM
#23
NOT CURRENTLY ACTIVE ON THIS SITE! DO NOT USE PM FEATURE!
Join Date: October 25, 2010
Location: Dearborn, MI
Posts: 5,279
Likes: 0
Received 16 Likes
on
14 Posts
While my new Boss 302 was not without issues, the responses I got, and saw for others from Deysha has gone a long way to helping Ford maintain it's newly acquired status in my eyes. Thanks Deysha. Now if only the assembly line and dealers can get as good as Customer Service and Engineering, Ford would really be on to something...
I haven't had a lot of use for Ford's customer service in particular(Haven't ordered the car yet!) but I believe that customer service people don't get nearly enough credit for the work they do behind the scenes. So thanks Deysha for being one of those people making America's operation work as smoothly as possible.
Deysha
8/25/11, 11:28 AM
#26
GT Member
Join Date: February 21, 2011
Location: Virginia
Posts: 103
Likes: 0
Received 0 Likes
on
0 Posts
To Deysha and the whole Ford Customer Service team. Thank you for all you do. You guys are the greatest and it shows you love what you do. You are what keeps me as a Ford customer and here is how long I've been one.
http://s1179.photobucket.com/albums/...t=SANY0393.jpg
http://s1179.photobucket.com/albums/...t=SANY0393.jpg
8/28/11, 02:19 PM
#27
Member
Join Date: March 12, 2011
Posts: 47
Likes: 0
Received 0 Likes
on
0 Posts
I have been a member of other forums, and this is the first that I know of that a representative from an auto manufacturer is here in an active role for PR purposes. I think it's great. Maybe other manufacturers should follow suit. To have someone from the company here to field questions, and help direct you to the right source for a problem is a great resource. I have been a die hard GM fan for most of my life, but here lately I have been drawn to Ford more and more. Which will please my dad. He's been a die hard Ford man.
Thanks to Deysha, and all the other Ford employees that are on here helping out other enthusiasts enjoy what they love!
Thanks to Deysha, and all the other Ford employees that are on here helping out other enthusiasts enjoy what they love!
8/29/11, 09:13 PM
#28
legacy Tms Member
Thanks to Deysha and Ford for getting involved at the buyers level- this is exactly what Ford needed more than anything else.
back during the 05 backorder madness, 'Kzinti' over at blueoval was helping folks out on his own, eventually got shutdown by powers that be... looks like his idea mighta finally went mainstream with Fords backing... when problems arise, aint nothing like 'a friend at the factory' to calm your nerves.
Deysha, you are going to be a hero to many a Ford fanatic, guaranteed.
and to the folks at Ford- good move! this will help a lot in the whole 'buyers experience' which at times can be trying if 'stuff happens'... heck if it wasnt for Kzinti's help back in 05 I woulda walked away, months unvinned on a allocated order with no commodity restraints, then it got smashed getting it unloaded at the dealer months later - without even being able to get a test drive... I was (wrongly) pissed at Ford about the whole experience (well regional allocation preferences still kinda upset me), just about threw in the towel, customer service was at the time 'limited' to put it politely, the carrier could care less they smashed a new car, I was ready to just go buy a Chevy in spite... Kzinti found me some similar cars not too far away, got me thinking 'not that bad', next regional got me a priority 1 reorder, it arrived intact 6 weeks later- and within 4 years we ended up with S197 triplets here
All buyers with problems want/need is someone to hear them out/keep them in the loop- and it sure looks like Deysha is doing a great job for both Ford and their customers
back during the 05 backorder madness, 'Kzinti' over at blueoval was helping folks out on his own, eventually got shutdown by powers that be... looks like his idea mighta finally went mainstream with Fords backing... when problems arise, aint nothing like 'a friend at the factory' to calm your nerves.
Deysha, you are going to be a hero to many a Ford fanatic, guaranteed.
and to the folks at Ford- good move! this will help a lot in the whole 'buyers experience' which at times can be trying if 'stuff happens'... heck if it wasnt for Kzinti's help back in 05 I woulda walked away, months unvinned on a allocated order with no commodity restraints, then it got smashed getting it unloaded at the dealer months later - without even being able to get a test drive... I was (wrongly) pissed at Ford about the whole experience (well regional allocation preferences still kinda upset me), just about threw in the towel, customer service was at the time 'limited' to put it politely, the carrier could care less they smashed a new car, I was ready to just go buy a Chevy in spite... Kzinti found me some similar cars not too far away, got me thinking 'not that bad', next regional got me a priority 1 reorder, it arrived intact 6 weeks later- and within 4 years we ended up with S197 triplets here
All buyers with problems want/need is someone to hear them out/keep them in the loop- and it sure looks like Deysha is doing a great job for both Ford and their customers
8/31/11, 08:52 AM
#29
NOT CURRENTLY ACTIVE ON THIS SITE! DO NOT USE PM FEATURE!
Join Date: October 25, 2010
Location: Dearborn, MI
Posts: 5,279
Likes: 0
Received 16 Likes
on
14 Posts
Thanks to Deysha and Ford for getting involved at the buyers level- this is exactly what Ford needed more than anything else.
Deysha, you are going to be a hero to many a Ford fanatic, guaranteed.
and to the folks at Ford- good move!
All buyers with problems want/need is someone to hear them out/keep them in the loop- and it sure looks like Deysha is doing a great job for both Ford and their customers
Deysha, you are going to be a hero to many a Ford fanatic, guaranteed.
and to the folks at Ford- good move!
All buyers with problems want/need is someone to hear them out/keep them in the loop- and it sure looks like Deysha is doing a great job for both Ford and their customers
) I really appreciate you all and again, I'm loving what I do for you guys!
Deysha
Last edited by FordService; 9/1/11 at 12:41 PM.
Aweeee, thank you guys!!! I really love being a part of this forum and being able to help you out.
11/5/11, 04:06 PM
#33
INKY
Join Date: September 2, 2011
Location: New Braunfels
Posts: 10,160
Likes: 0
Received 2 Likes
on
2 Posts
Deysha has been great and gave me info since I have my car overseas. I've have seen her help a number of people in the Boss forum alone. Thank you very much, you truly are amazing at your job and a lifesaver for a lot of us.
11/5/11, 10:42 PM
#34
GT Member
Join Date: October 29, 2011
Location: Houston
Posts: 345
Likes: 0
Received 0 Likes
on
0 Posts
I bought my 08 GT brand new, during the summer the paint started peeling and chipping on the bumper.The dealership where I bought the car closed down. I went to the closest dealer, that told me my car was repainted and this is done often when people nick cars or scratch them on the lot.The body shop manager said they were suppose to tell me at the time of sell but didn't. My car was under the original warranty but wasn't covered.I had to pay a little over $300 to get it repainted. I really think that it should have been covered since a dealer did a "Bad" job on the re-paint as stated by the body manager.
He said I couldn't do anything because the dealer was closed. Have any thought on this issue?
He said I couldn't do anything because the dealer was closed. Have any thought on this issue?
11/6/11, 04:50 AM
#35
Bullitt Member
Join Date: December 4, 2010
Location: Pittsburgh
Posts: 490
Likes: 0
Received 0 Likes
on
0 Posts
Deysha, i don't believe i said thanks for getting me the info on my new F150. It arrived at the dealer on Friday and i am picking it up tomorrow (Monday)
Thanks, and keep up the good work.
Thanks, and keep up the good work.
11/6/11, 04:59 AM
#36
Mach 1 Member
Join Date: August 10, 2005
Location: Sarasota
Posts: 958
Likes: 0
Received 0 Likes
on
0 Posts
Deysha,
I too thank you. I believe that my original issue got resolved in record time, and I can attribute that to you as a result of elevating the case immediately. If FMC is listening, this is a great move to have a customer service rep. available for us dedicated enthusiasts.
That being said, check your PM box as I had sent you another message.
I too thank you. I believe that my original issue got resolved in record time, and I can attribute that to you as a result of elevating the case immediately. If FMC is listening, this is a great move to have a customer service rep. available for us dedicated enthusiasts.
That being said, check your PM box as I had sent you another message.
11/7/11, 07:43 AM
#37
NOT CURRENTLY ACTIVE ON THIS SITE! DO NOT USE PM FEATURE!
Join Date: October 25, 2010
Location: Dearborn, MI
Posts: 5,279
Likes: 0
Received 16 Likes
on
14 Posts
Deysha,
I too thank you. I believe that my original issue got resolved in record time, and I can attribute that to you as a result of elevating the case immediately. If FMC is listening, this is a great move to have a customer service rep. available for us dedicated enthusiasts.
That being said, check your PM box as I had sent you another message.
I too thank you. I believe that my original issue got resolved in record time, and I can attribute that to you as a result of elevating the case immediately. If FMC is listening, this is a great move to have a customer service rep. available for us dedicated enthusiasts.
That being said, check your PM box as I had sent you another message.
I bought my 08 GT brand new, during the summer the paint started peeling and chipping on the bumper.The dealership where I bought the car closed down. I went to the closest dealer, that told me my car was repainted and this is done often when people nick cars or scratch them on the lot.The body shop manager said they were suppose to tell me at the time of sell but didn't. My car was under the original warranty but wasn't covered.
Thank you for reaching out to me. Please PM me with your VIN, mileage, selling dealer, servicing dealer, and contact info so I can look into this for you.
Deysha
3/30/12, 11:54 AM
#38
NOT CURRENTLY ACTIVE ON THIS SITE! DO NOT USE PM FEATURE!
Join Date: October 25, 2010
Location: Dearborn, MI
Posts: 5,279
Likes: 0
Received 16 Likes
on
14 Posts
Hello members!!!
I wanted to share some cool news with you!!!
This is a very exciting moment for me and the Social Media Team!
http://social.ford.com/our-articles/...-social-media/
http://www.forbes.com/sites/jeanhall...tomer-service/
http://www.ford.com/
Thank you all for being so awesome!! Without you, this wouldn't have been possible!!
Deysha
I wanted to share some cool news with you!!!
This is a very exciting moment for me and the Social Media Team!
http://social.ford.com/our-articles/...-social-media/
http://www.forbes.com/sites/jeanhall...tomer-service/
http://www.ford.com/
Thank you all for being so awesome!! Without you, this wouldn't have been possible!!
Deysha
