mhazelwd

I made what turns out to be a huge mistake. I need help.

I ordered the new map from syncmyride.com and I got it last night. I had read through the instructions, but still I started the map installation first by mistake.

I realized what I had done and I contacted someone at the HERE site where you purchase the disc set and told them what I had done. They told me to eject the disc, turn the car off and then insert disc 1 of the software set.

Well that didn't work. it only asks for disc 2 now and rejects any disc that is inserted. meanwhile nothing else works but climate control.

I called my Ford dealer service department and they said to bring it in and they wold look at it. They have never (as far as he knew) seen this before.

So is anyone here has had experience with this sort of thing please advise.

I know there are Ford reps on here, maybe one can give me some advice.

Thanks for any help you can provide.

FordIVTteam

Hi mhazelwd,

I wish I had a work around for you, but your dealer is in the best position to help. Let me know how it goes!

Rebecca