So after 100+ phone calls, 30+ service guys coming out to try and hook us up, 10-15 "technical support installation walk-through"s, and PAYING FOR INTERNET for 3 months... our new shop STILL DOES NOT HAVE INTERNET!

We only ordered service Dec. 13th... I mean, I guess we're expecting too much!

The problem is "outside" the building. NO ****! My advice to anyone out there, stay away from new construction, or stay away from Verizon!



</end rant>

 

I think I would be giving a different provider like maybe AT&T a call and tell Verizon to F-OFF.

 

there is getting to be no competence in almost everything these days .. people want stuff cheaper and cheaper and thats what we are getting .. anything to do with the service industry sucks .. anything you buy is crap .. quality is a thing of the past ..

 

+1 to that, almost noone cares about quality products anymore

 

Unfortunately, that's not possible. AT&T and Verizon don't provide service in the same territories. Neither of them are a reseller. They only provide service to lines they "own". Now, Verizon recently merged with MCI, so you can get MCI/Verizon service over AT&T's lines, but AT&T doesn't do any reselling as of right now. At the end of the day, it's the line owner who has to take care of the lines, anyway.

So when you have MCI's service in an AT&T territory, you have to report your trouble to MCI, who then reports it to AT&T. Do you think AT&T gives a wholesale account priority? They're going to handle their own business and residential customers with priority. Same with Verizon and any other company.

To Tillman, once your service is working properly and you receive your billing, billing you past the period that the service got back to working, call in to customer service and request credit for the time the service was not working. I work service and sales for AT&T and I will tell you that if you explain the situation calmly and nicely request an adjustment for that period due to the service not working, lost business (I'm assuming this is a business account), and your time/frustration, you should get it resolved. If you call up and demand a credit, you will not get very far. The second someone comes on the line and tells me what I'm going to do or how I'm going to do my job, their chances of me being objective are slim. Now, if you follow that and are still not given an adjustment (which I can't see how they wouldn't on a business account), then ask for their supervisor. If their supervisor will not, get the number for their executive appeals office.

 

Verizon Wireless is on the decline, too.

 

Not a more true statement heard all day.

 

I know send Achmed the Dead Terrorist after Verison !

 

I had a nightmare w/ my billing..Took 3 months to straighten it out. I will say that I am happy w/ the FIOS/high speed internet /and phone combo..89.99 a month and they screwed up and sent me (2) 200.00 gift cards to Best Buy. I was only supposed to get 1. That paid for the kids WII and guitar hero for me