Kim, it took everything I had inside of me to put this out in public...I'm exhausted.

 

P.S. - You guy's have problems with RPM Outlet??? I've never heard that from anyone before what's the problem over there same b.s. that you've seen by me here?

 

:nono: What's up dude remember me from Germany good to see you come clean lol

 

Well that's all fine and good, and I got two emails from CrossRoadz this morning saying that my credit was completed at 7:50 this morning. It is now 3:30, and

THE MONEY IS NOT THERE!!

Why all the lying, Matt? How can we believe anything you say now? My wife went to the bank today, and legal papers were filled out to force a chargeback and file a formal complaint. Defiant, haven't you ever heard the phrase "The check's in the mail?" Unless you paid in cash, the transfer is electronic. It doesn't take weeks or days for a transaction. Matt took my money the minute I ordered from him. I cancelled that order on Aug. 31. This is Sept. 21, and he has told me more than once that it was taken care of. Yet I still do not have my money. I don't understand how he can be so apologetic and yet still not do what is right. :nono:

I suggest taking CrossRoadz Direct off of the alphabetical listing of recommended suppliers. This company does not deserve our business.

 

Backafter20 …

I’m on your side, and this is not directed at you. But I’d like to use this example to help others avoid the same problem.

DEBIT CARDS ARE USELESS WHEN PROBLEMS OCCUR! :bang: The money is GONE from your bank account. The person who received the money doesn’t care, and your bank doesn’t care. The bank is not in business to act as an arbiter.

Use a credit card. Pay cash to a friend and use his/her credit card. ALWAYS USE A CREDIT CARD! There are so many avenues to use once you dispute a charge on a credit card.

Again, Backafter20, I wish you all success in solving this issue. For anyone else reading, please heed my advice. It will solve so many headaches.

Dave

 

Thanks DAP,
Advice taken. Matt just called me and insisted that the transaction was done. He says that contrary to what my bank told me, it does actually take time for the funds to transfer. I told him that I would let everyone know if I did indeed receive the refund. Till then, I'm not sure what to think. He admits fault and apologized, but also said that he did actually have the right to sue for comments made here. I haven't said anything that wasn't true, and I haven't resorted to name calling or questioning his parentage. It was he who identified himself on the forum, as I was trying to avoid that. He says he pretty much has his businees sold. I hope the new owners straighten things out. He has a nice website and decent prices. I'd hate to see a Mustang business go under.

 

Sure he has the right to sue you, that might actually be true. Heck, if I wanted to, I could sue him for the mental stress he's caused me from reading this thread. The problem is, it'd be a complete waste of his money because he has zero chance in court.

 

Okay, last and final response, bear with the "novel" I've written but I feel I must.

05GT-O.C.D. lol! sorry I'm causing you mental stress dude no harm intended :worship: Was talking out the side of my head on that comment (suing) I don't have time for that nor would I waste anyones time for such nonsense. I'm bending over and taking this one with NO grease!

Interesting how it seems we all know how a business should be run and how customers shouild be treated but it seems nobody has the ***** to step up and do it themselves, oh yeah it's easy, I'll give it a try, that's what I thought the day I opened my store. I remember being the guy on your side, making the same comments, jumping on the bandwagon, etc. about other resellers on the internet and joined in HAPPILY! NOW I understand why and what drives them out of business, alcohol and drugs Fella's, I've been in business almost 5 years and as I explained to Jim Gregory on the phone, up until the last couple of months, everythings gone awry and I fell a LOT behind.

Anyone that knows me or has dealt with me in the past knows that I'm a fair person, and stand up guy, and guess what? whether you like it or not or think otherwise...a good person. I'd give my shirt off my back, lose a finger, give FULL refunds when I didn't have to, etc., I'm not asking them to step up and stand behind me. We can all jump on the bandwagon and attack me, the business (which won't be mine any longer in a few weeks), continue with comments & remarks, etc BUT you know what?...it isn't going to solve anything that's already been solved. Okay, so I made a couple of mistakes on a couple of orders...hmmm, let's see maybe 3 or 4 in 5 years, and these all seemed to happen in the last couple of months!!! I think that's a pretty darn good track record myself but I guess we all can't bat 1,000. But go ahead, if it makes you feel good about yourself, and let's you sleep better at night, then go on ahead and say what you have to I won't waste any more of my time defending myself and trying to explain myself to you as you will form your own opinion anyway.

DAPSTANG - I have to disagree with you regarding your comments on utilizing debit cards, you too must have had a bad experience and as they say "one bad apple"... Members, do not be afraid to use your credit cards on other internet. You could be getting ripped off right now and not even know it. Interesting that I myself have been scammed very HARD in these last few months. Here's some food for thought for you, I've been taking orders and sending parts to supposed honest and trusting customers (people like you on this forum) sending their orders immediately, have proof they delivered, and guess what, I still receive notification of a chargeback stating fraud....that's so pathetic man! I truly wish some of you had to deal with that crap on a day to day basis. Not knowing who's legit and who's not, who's going to pay, who's not, but that's why we all roll the dice everytime we plug our credit card numbers in the internet day to day.

Think about this if you think they (Credit Card Companies) do NOT give a poo about you the consumer, that's friggen totally WRONG! How about credit card companies NOT GIVING A poo about the merchant, regardless of what proof they provide. BUT you have NEVER seen me here crying and complaining about some of these customers (we know who you are if you're reading this), scamming me, and stealing my money now do we? These are the so called customers with integrity, honesty and holier than thou attitudes who will wrong the right and the honest, but won't accept their wrongs and have the ***** to get out here and say they were wrong. I've had to suck it up and take it like a man and I think I've done a pretty good job so far!

I really don't think I'll see any of you jumping in to support me but enough said. I've rambled on long enough, made my peace and am moving forward not looking back. I'm still taking orders, taking care of the customer(s) promptly as promised to the new owners. Jim and Kim have been taken care of as I promised so this is now yesterdays news. If I missed anyone shoot me an email you know how to get a hold of me.

I joined this forum a few months back because I saw a LOT of good, friendly people out here and I had originally planned to stay here, but from this point forward, I'm over and out...roger that?

Take care fellas and remember that Crossroadz Direct will be a much bigger and better web based reseller and they will do you no wrong. Lates.

 

Jim, Matt may actually be telling the truth in this case... I know that my bank (Schwab One) posts transactions to my account whenever they darn well please. Every time I've caught them at it I get a gushing apologetic email and they promise never to do it again.

I agree with your assertion that it will be hard to take Matt's word at face value at the moment. I know I trusted him implicitly when I first placed my order and it was only when I discovered that I was not the only dissatisfied customer that my trust began to waver.

As an individual human being I don't think Matt's any better or worse than any one of us. As a businessman offering 2005 Mustang parts, he leaves something to be desired.

As it stands now Matt has sent me a FedEx tracking number for the envelope containing my refund. It's not in the FedEx online system yet, but the email was only sent tonight at 6pm.


Let's give him one last chance, I say. He's *trying* to do right. Let's not make it even harder on him than it already is. Jim, I totally understand your frustration... but there's no need to attack Matt or insinuate that I'm a natural born sucker.

Peace!

--=K

 

Kim, I didn't mean to insinuate anything about you, certainly not that you were gullible. Also, you were the one that wanted to name Matt on the open forum, and mentioned that he was a member here. I preferred to focus on the situation, not the person. Unbelievably, he came forward himself. My bank is the one that told me that transactions should be fairly instantaneous and that I should file the paperwork. I think that I have given him the benefit of the doubt. As a Mustang enthusiast, he is no worse than any of us, though he needs to pick a set of wheels for that car. (I liked the Halibrands the best.) As a business owner, though, he needs refinement. Satisfying even hundreds of customers does not make it ok to steal from 3 or 4. Good to hear that your refund is on the way. Hopefully, mine will be posted today.

 

Unfortunately it sometimes DOES take time for these transactions to post to your account. I work for a financial institution and see it on a regular basis. Many FI's use third party credit card processors. For debit card transactions my employers use a company called Certegy. Once he initiates the transaction it goes to the processor who gets it, validates it, and then forwards it to the FI. The problem is that some vendors and FI's batch post their transactions based on a pre-defined schedule.

Here's a quick example. Several months back I bought a laptop from Fry's Electronics. I paid for it using my debit card. The transaction posted against my account the same day. Two days later I returned the laptop and got my money refunded. It took three days for the money to be credited back to my account. The sign on the wall at the store said refunds could take up to two weeks to show up. Welcome to business and the wonders of float time!!!

 

No problem Jim, I'm sorry if I misinterpreted your words.

I've been chatting with Matt for the past 2 months and felt like I really got to know him... and the terrible customer service just didn't jive with the stand up guy he seems to be. I told him about this thread and wasn't too surprised when he showed up here to try and explain the situation. It really bothered me when everyone started accusing him of being a liar and a thief... I know my first post is heavily sympathetic toward our (the customer's) point of view but I can definitely see things from the business' point of view. I run two retail stores, and I do the darn best job I can, but there are always a handful of unhappy customers who either felt they got cheated, just want to cause trouble, or are outright unreasonable. I know I would be honored to have just one customer who believes in me stand up and say "hey, you know, she's doing the best she can."

Yeah, I know, the "check's in the mail"... but something tells me my mailbox will jingle on Monday.

--=K

 

I am only responding to make my point clear to Internet buyers and not to debate any particular merchant. I’m not sure what the disagreement with is with my statement regarding debit cards, followed by the statement “do not be afraid to use your credit cards on other Internet”. Huh? That’s what I said - use a credit card, not a debit card.

My advocacy is with the buyer, and a credit card is best to protect the buyer, rather than a debit card. I will agree, though, that merchants have problems with unscrupulous purchasers just as purchasers have problems with unscrupulous merchants (DISCLAIMER: GENERAL STATEMENT - not directed at anybody in particular). But that is beyond the purview of my advice intent.

Yes, a credit card it best used by the honest customer. I grant you, that it is also a very powerful tool to commit fraud on the honest merchant as well. But I stand by my advice that it is a very powerful tool for the honest customer, and a debit card offers no such protection.

Another point of advice. I have a low-limit credit card strictly for Internet purchases. I cut up the plastic cards so they could not be stolen or used. I check the account online nearly every day. If fraud occurs, I can cancel the card and my daily usage in-the-wallet cards are not affected. I can wait for the replacement cards with no time pressure. Just my opinion.

Dave

 

My money did show up today. It was my bank that had said that it should have been there immediately. Water under the bridge now. Dave, good strategy on the credit cards. I may have to try that. Kim, you may be right about Mattie being a decent guy. Maybe he got in over his head? It's too bad, 'cause he had a cool thing there for awhile. Hopefully things will work out for him, as he really sounded stressed. My refund is a good indication that yours will be there as well. Now let's all go back to adoring our cars, (or waiting for them). I do love my car! :drive: