I am having a problem with an aftermarket supplier, and I am wondering what is the best course of action. I don't want to get on the forum and slam the business, because the issue could turn out not to be their fault. Also, a business may have some legal recourse if their income is reduced by a disgruntled forum member. Then again, can you be sued for telling the truth? I ordered online, then requested a refund, but have never received one. It has been twice as long as I was told it would take to issue the refund, even though my bank says that it should take no time at all. Email response has been very slow, and customer satisfaction not so hot. I want these businesses to thrive. I want lots of choices for parts, and lots of choices for who I do business with, but I also want my refund. I would think that customer satisfaction would be of prime importance to a business owner. I had no problem with them at first, but this is getting old. Ideas? :angry:

 

RPM Outlet?? Is that the place?

 

If you used a credit card, ask the company for a chargeback. Otherwise, take them to small claims courts. Pretty sure that, when they get served with papers, they will refund the money right away.

 

I'd rather not identify the company, unless I continue to be put off. And it was a debit card. The money came right out of my checking, but the bank says a refund should be nearly instantaneous. It should NOT take 20 days!

 

The supplier just told me that he has put all credits on hold while he sells his business. This is after he said that the credit was put through "a long time ago". WTF?
We've got a great tool here. An organized group of specialized, focused consumers. We should be in control of which businesses succeed and which fail. Heck, we ARE in control! What do I do guys, cuz this guy is not being up front with me.

 

Give me a break.

I understand your concern, but let the rest of us know who's treating you like this so we can avoid being in the same situation.

No, they can not sue you if you're telling the truth.

Depending on what business it is, there could be different courses of action.

Edit: UZI directed at the business, not the poster.

 

How much money are we talking about here, $40 or $400? Your bank should still be able to do a charge back and that's what I would do asap.

If you're really that upset about it and it and your bank can't do a charge back then I'd file a report with the BBB and also look into small claims court.

 

 

If--- it is a business that advertises on the Mustang Source you should send an E-mail to Brad @ the Mustang source & explain your problem & ask him if you should be warning us or if he can straighten it out for you.

 

We're talking $775. I am awaiting advice from Brad. This is his site, and I'll respect his wishes.

 

This is a RED FLAG to me, while he sells his business. Who is to say that the new owner is going to issue the credit as he did not sell the item to you.
Also, perhaps he is doing this to boost his sales numbers artifically to the perspective buyers. They should be aware of what is going on.

I would talk to my CC company and ask for a Charge Back on the purchase immediately.

 

If your bank can force a chargeback, push that through ASAP. Let them know exactly what is going on. If he sells his business, there is a good chance of not getting your refund without a major fight.

The BBB won't do anything for you. Call your state attorney general office AND the state attorney general office where the vendor is located ASAP. If there is a sale of business, the AG office of the vendor's state may be able to halt it pending debt review and other claims against the business.

Also, if possible, find out who is buying the business. Then call them and let them know they are buying a lawsuit.


Good luck--this situation really stinks.

 

Um....... OUCH......

dude, honor whatever you have to with Brad but take the kid gloves off and get your dam* money back......

REALLY hope you get this resolved man!

 

Good luck with getting a refund and do it any way you need to.....it's your money, not his! Oh and the vendor



Paul

 

Brad says I can't be sued, especially if I have documentation. I just got three emails from the company:

1. Fine, see if I care.
2. What do you want, a refund or a chargeback, can't have both.
3. I'm sorry, this is unethical. Will be taken care of first thing in the morning.

I'm not the only one with problems with this company. If the money aint there tomorrow,
:jedi: :ranting:

 

it's an AK-47

 

Hey Jim

Sorry to hear you got shafted by this dingbat too. I ordered a factory take off GT front bumper from this guy and it's been a nightmare dealing with him. I don't know if he's just a terribly gullible and disorganized businessman (I've known and worked with my share of 'em) or if he's actively ripping off his customers. All I know is my "factory take off" bumper showed up sans primer/flexicoat/clearcoat with only a single shoddy coat of redfire paint. Then he sent me a second one, supposedly out of his own pocket. The second one was in even worse shape than the first one.

Now, the entire time, this vendor had me convinced we were both being shafted by a shady wholesale firm (his supplier). His communications with me were exactly like what Jim posted -- "Oh I'll help!"... waffle... "You're the scammer, not me"...scathing reply... "Ok please don't sue me, I'll send your money back".

Now I'm stuck at the 'waiting for a refund' stage the same as Jim. I'm not sure where to go from here, but now it's starting to smell like a class action lawsuit to me... *sigh*

Jim/Brad, I'll leave it up to you whether we make the company name public or not. Personally, I think we should, since the owner is a member of this message board and posts on here relatively often.

--=K

 

For crying out loud, tell us who it is! At this point I don't want to order anything until I hear who the problem, company orperson is. I'd identify the place in a fast minute if I knew I could save 1 person on this site the aggravation you are going through.

 

GUY'S...That would be me :notnice: Torchred05 I've sucked with my customer service the last few months, have delayed orders, etc. I deserve just about everything that is said. Refunds have been applied to Gregory and others that I have failed in both communication and customer service. I have decided to sell the business and the owner(s) have the resources to give YOU the consumer not only quality products but the customer service you deserve..

I do not blame anyone for my mistakes I accept full blame.

As far as defiant is concerned I did try and do what's right for her. I had an additional bumper cover shipped to her at my expense and from what I understand that was flawed also. So, she has 2 bumper covers, I asked for one back so I can have it painted properly and resell it, never got it back. Instead of dealing with additional shipping costs we decided to let her keep it as it was beginning to get very costly (shipping & replacements) and time consuming on both ends. Once the 2nd cover was received and found out that too was flawed I asked her to have it painted and I will pay the labor and materials cost. I offered her a FULL refund on the bumper cover minus shipping charges. I recently receive an e-mail regarding lawsuit, etc. and after reading this I see she copied and pasted advice from Import-Slaya. I DID try and do what's right so she would be happy. I would worry that the company would do exactly this, send products not as described and then not back me up to the end...very very disturbing and fraustrating.

These are the things I have done wrong: seriously lacked in my Customer Service. I have done nothing unethical. I respect the consumer as I too work just as hard for my $$$ to buy my toys BUT also expect honesty and respect and as I read this post I see that I have also lacked in that area also it seems.

Please do not judge or perceive this company as all bad in the future as it was ME who is to blame. That is why I decided to sell, it is not fair to you, me, or anyone for that matter to deal with my incompetence. Just remember that soon you will ALL have a contact for your Mustang parts and accessories which will not only have a call center with 30 phone lines, but a technical contact, aand company who stocks the products thus allowing them offer quick turnaround times (shipping) and quality service.

Anyway, not begging for your sympathy. I'm not asking you to accept my apologies. I just felt you ALL needed to hear it "from the horses mouth" and you may agree or disagree that is your choice. I still wish to be a member here as there are some great members here that I have worked with and I look forward to coming back to the forum as a member and not a person involved in business. Thanks for reading guys!

 

Thanks for coming forward, Matt... that took some guts.

To all -- we have been emailing back and forth all morning and at this point I think we have reached an agreement. Matt has promised that the refund minus shipping charges (so, $175) will be in my mailbox by this Friday.

So until then...

--=K