Same here. My 05 has never had door problems. Only interior issue is with the pony emblem on the horn that just about everyone has.

As for that paint job, looks like not only did they prep it right and properly clean the area (hence the bubbles) but wow, look at that orange peel.

As others have stated already, I also think you have a case against these guys. Talking to a lawyer would not hurt. It can be a lengthy process but hopefully you can get your money back.

 

Get a lawyer man! You've got to go after these jerks.

 

Before you get a lawyer...take the car to a Ford dealer and have it inspected to insure it is safe to drive. Who knows what was done under the car. Did they replace suspension compenents that were damaged,etc? This will cost you, but you need to insure you and your family are safe on the road.

Also, you stated the Carfax report was clean? If this car was wrecked to the extent it seems, from you description, then I believe you should contact Carfax, and ask why their report, which you depended on to make the purchase, was wrong. After that sit down, and draft a letter to the Better Business Bureau. Include all of your communication with the company, as well as photos of the car, and explain what has taken place, and what you would like to done by the dealer.

The BBB takes these complaints seriously. I know. I had problem with a company in Florida refusing to make a refund on excess product ordered by their installer (wood floors), for our home. Within two days of contacting the BBB, I had my refund.

Look at this as a learning situation, and don't stress out over it. Relax....You don't have to get an ulcer to fight this. I would be really curious to hear what Carfax would have to say about the report. Good luck...

 

When we bought the car, me and my wife asked if they had a carfax on it, the financing department/salesman associate assured us the carfax was clean, and both me and my wife were witnesses to him saying that.

After checking the carfax today, it lists there was an accident on the car in late 2006. Blacks Automotive purchased the car at an auto auction in 2007 as a "fleet vehicle". If the car had a bad paint job to begin with from the original repaint in 2006, somewhere in the time before I purchased it, it should have started peeling, not coincidentaly right after I bought it. Also, it says the car was hit in the front left side, which is odd because my passenger and driver doors have been repainted, as well as both fenders, and rear bumper was also repainted. Just goes to show you
don't listen to sales associates when they state the carfax is clean. It's my fault for not pressing that issue and demanding the carfax even if he ensured it was clean.

I know what you say about pressing a lawsuit. I would love to have this situation fixed and them buy the car back, I just don't want them trying to fix it again, it's just going to get worse. I told them I am done with this car, that I don't want them touching it, and if it gets fixed by anyone, I would most likely pay out of pocket and do it myself. I would however love if they would buy the car back and hook me up with a clean, non wrecked mustang. But, I'm sure they will say their new business plan will most likely make it difficult for them to get me another mustang. But you are right, I am stressed on this issue, and I'm sure adding a little stress with a possible lawsuit might end up paying off in the end. I might have screwed it up emailing them that I don't want them touching the car anymore though, oh well. Anyways, we'll see what they say if they even email me back.

 

Well, best of luck and hope you can get this solved to your satisfaction. Not to pile on your delimma, but this is exactly why many "fear" the whole car buying experience. There are some great dealers out there, but unfortunately these exist as well that ruin it for the ones who do things right.

 

I don't know if I would trust a California lawyer that starts a comment with "Dude".
Sorry, just got a laugh out of this one!

 

Thats funny right there.

 

They have to disclose facts about wrecks - and if they lie and say the seller (to them lied) you can still get the state Attorney General involved. Do something legal ASAP.

 

Let me tell you a story:

I had a nice 1987 Lincoln Mark VII. It was, while not flawless (it'd been punched in the rear, and then sandwiched, in my care... I think tan blends with concrete...), was a pretty decent specimen. Everything worked, it looked good, and I liked it. It was a nice car. And the interior, save the driver's seat, was perfect.

The heater core started to leak. I knew this was a 'pull the dash' item. I therefore was not going to do it. I decided to take the car to Pep Boys and have them do this job. Surely they could do this, and not screw it up right?

Nope. Oh, the heater core (and a couple of other items) were done fine... they worked. No, it was the total *gorilla* tactic used on tearing my car apart to put the core in that was the problem. I had picked it up at night... and saw all the damage in the day time.

The dash had cracks and holes in it from their tools or something pressing into it. While I'm all understanding about dry rot, this was excessive use of force, not that. The dash is a soft plastic, not vinyl, guys.

The registers were **** near destroyed. The center console cover had the shifter bezel ripped out by trying to get it past the parked shifter.

All of the items were brute force, "dammit, we're in a hurry" method of ripping it out... and then shoddily put back together. GLUED even.. it was totally sad, and absolutely unacceptable.

If I took your approach, my car would still look bad when I sold it. But I didn't. I went back, talked to the manager of the store, who at first tried to get out of it with "dry rot", and I schooled him on that subject. The shifter, by the way, simply take it to Low, and the console comes right out with no difficulty. Once I showed him the error of the technician's ways... well, he was pretty ready to fix things... and yet I still had to call corporate on it, to get it approved. Ugh.

They wound up, at the end of it all, and after a month and a half of dealing with it myself on the phone and just the *threat* of lawyers, fixing it all correctly. And no, I didn't try to sneak anything new on them... just the bits they broke. They had to dye another dash... and I had to come and help them figure out how to put the ac vents ducts in as the dash was a year older in model style, but still right overall, so they were having fun with the length, for some reason... but it got done, and done right this time. Well, mostly... the shifter bezel was still a little wonky. I was tired of the 4 rent cars they put me in so I fixed that myself later, after I accepted the car.

Anyway... Don't give up. It may take time, but you'll get it DONE. And they'll not screw up, hopefully, again. THIS is the part that's important. I'm pretty sure that Pep Boys may now have a policy regarding how old a car is or what jobs they do and don't do. That heater core job turned into a $2000 hicky for them.

The point is... you may be helping yourself... but better yet, you may be helping others... and that's why you need to stick up for your rights.

And with that... I won't bother ya anymore. It's your car, your call. I just hope you get what you need.

 

Man that is sorry a$$ stuff there. Dont be fooled by a car lot that has all expensive exotic cars. I know a dealer such as this and sure he has nice cars, but he is as shady as it gets.

I suggest you listen to the lawyer up top, or take your car in and say, its all yours and get something else.

this is the exact reason why I wont by used. period. unless its for beating on ofcourse, then i expect crap. Carfax doesnt mean crap either. It's only useful if the person didn't report any accidents. If they are so honest, then ask to see the trade in for what they gave for the vehicle. then ask to speak to the previous owner while at the dealership. Not saying they will , but toss it out there anyway.

next up...Get another dealership involved. ask for their service dept's opinion. Have a written statement made up. all good documents for attorney.

Dont settle for this though.

 

Do all members here a service and give the name of this place so they can avoid it at all costs. Most used car dealers are like that though, which is why I would never buy a car like this used.

 

He did and he included a link on post #16.

I work at a dealership and will tell you that sometimes they make mistakes, but in this case it sounds as if they are trying to pull one on you. Here in Michigan, once you fix something, you are implying warrranty and they are legally responsible to make it right with you. Also, most judges will side with you versus the business, even when it was simply a mistake.

Quit stressing about it and get a lawyer!

 

When the dealer rep contacted you and said, "We need to talk", what he really meant was. . .

"I need to get you on the phone and off these e-mails so there's nothing for court except 'he said/I said.'" He is certainly aware that, in many civil suits, the burden is on you to prove your case. If the e-mails go away, so does your chain of evidence regarding what has been said/claimed/promised.

If he insists on phone conversation, ask "Do you mind if I record the conversation?" When he consents, RECORD IT, including him stating in the recording that he is aware and OK with it. If he refuses. . .

What do you think that might tell you?

Good luck with this nightmare. You do not deserve this. I am not a fan of lawsuits. But this one, I believe qualifies as a reasonable example of when an attorney should be engaged. But better move fast. I promise you, they are moving fast.

The sleaziest dealers can always put on a convincing pretty face. Otherwise, they'd never fool anyone.

 

Thats b----'s automotive. I have worked with them for years and never really had a problem. They are on the look out for a gt500 for me now. Brian and his brother have been stand up guys. Sorry it looks like you got the short end but hopefully they will make it right. Please let me know what happens.

Thanks,

Roger

 

Yes it is them, and I am extremely shocked by this whole situation. I have always been a fan of the dealership, and can still remember the times when I was 18 and me and my friends would drive two hours just to look at the cars there we never could afford. I just can't believe they would do this.... I don't understand why they can't get me into another car and just take a loss and end this mess. I don't think my demands are unreasonable, and I don't believe I am stepping out of line with what should be normally owed to the average customer. I'll keep you posted on what happens. It's been about three days with no email from them so we'll see.

 

Yeah, we used to do dyno days with them as well. We used to finance a lot of cars for them as well and they still have a relationship with my company. I know a lot of stuff doesn't get reported on car fax and I am sure they didn't intentionally miss it. It probably came from the auction and not the normal trade-in/consignment. Again I am sorry and I really hope they make it right. They have a great reputation around here and it would really suck for them to tarnish it.

Roger

 

The carfax tells me it was bought at an auction a small time before it was sold to me, so yeah.... And from what I've seen and heard their reputation is great, which is why I bought there. Thanks for the kind words, I really hope they make this right too.

 

Well I just got a reply back from the dealership. He said he is truly sorry, but they cannot buy my car back at this time. He apologized for the bumper not meeting my standards, and he stressed the car was a trade in, and they did not know the carfax on the vehicle wasnt clean.

He informed me the business is in fact closed at the moment, and all the cars are at auction. He said he knows I take pride in my vehicles, but there is nothing he can do about this unfortunate scenario.

 

The original poster has already confirmed that the accident is indeed on Carfax, and was reported a YEAR before the dealership bought the car at auction. If the accident was reported in 2006, and this member bought it in 2007, and the salesperson vouched that the report was clean...they are either lying about running the report, or lying about the content of the report.

This isn't a case of delivering the car without a proper detail, or standing in front of a ding on the fender. And even after they sell a car after not properly disclosing previous damage, then they butcher the car further with incredibly shoddy work. Either way...completely unacceptable. I understand that Carfax cannot account for do-it-yourself repairs, etc. But we're talking about a repair that was performed AND reported before the dealer acquired - and then resold - the vehicle.

There are two sides to every story. But if the facts are simply as stated above, well... There are many cases where a business has many satisfactory, established relationships and still engages in unethical practices. One does not negate the other...

 

I just got done filing a complaint with the BBB after he refused to do anything more with the car. We'll see where this goes. I hate having to do this to people, but I think most people in my situation would do the same.