RPMoutlet.com
Thread Starter
Tasca Super Boss 429 Member
Joined: November 14, 2007
Posts: 3,651
Likes: 8
From: Pacific NW USA
Makes me glad I went through Brenspeed for my Hurst shifter... RPM had the shifter marked at $156.99 until you add it to the shopping cart, where it jumps to $190.00. I saw this last Saturday and waited till Monday to call them. On Monday morning at 10am EST I called and was told they were in the process of revamping their website. I asked if they would honor the price still listed on the page and was told, No. Sorry to hear about your problems, hopefully all works out in the end... and they get theirs in the end!
Thread Starter
Tasca Super Boss 429 Member
Joined: November 14, 2007
Posts: 3,651
Likes: 8
From: Pacific NW USA
I'm okay with a company (or a person) making a mistake. We're all human and we make mistakes. It's how they handle the mistake that will tell me whether I should ever trust them again. It's entirely possible that they could do something extraordinary to make good on this, and if so I'll be sure to sing their praises. If they don't, then word of mouth will bite them badly.
Thread Starter
Tasca Super Boss 429 Member
Joined: November 14, 2007
Posts: 3,651
Likes: 8
From: Pacific NW USA
Me too. I just went to the Better Business Bureau's website out of curiousity....
BBB Business Review Reliability Report forRPM Outlet
Rating: F
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
BBB Accreditation
Back to Top This business is not a BBB Accredited Business.
BBB Rating
Back to Top
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Reasons for this F rating include:
- 203 complaints filed against business
- Failure to respond to 153 complaints filed against business
- 13 complaints filed against business that were not resolved
- Overall complaint history with BBB
Business Contact & Profile
Back to Top Business Name: RPM Outlet
Moto Blue LLC
RPM Outlet, Inc.
RPM Outlet.com
Business Address: 11821 S Sam Houston Pkwy
West
Houston, TX 77031
See the location on a Mapquest Map
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Original Business Start Date: 3/14/1998
Incorporated: 2003 in TX
Principals: Michele Boyd, Marketing Director
George Martin Pastran Jr., Owner
Vance Jason Styve, Co-Owner
Phone Number: (281) 261-6244
(281) 261-6892
(847) 788-8272
Fax Number: (281) 261-9031
BBB Accreditation: This business is not a BBB Accredited Business
Type of Business: INTERNET SERVICES
AUTO PARTS & SUPPLIES-NEW
Website Address:
www.rpmoutlet.com
Business Management
Back to Top Mr. Michele Boyd , Marketing Director
Mr. George Martin Pastran Jr., Owner
Mr. Vance Jason Styve , Co-Owner
Mr. Mike Murray , Manager
Additional Locations & Phone Numbers
Back to Top 2717 Stoney Brook Drive, #206 Houston , TX 77063
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13313 Redfish, Suite 104 Stafford , TX 77477
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Customer Complaint History
Back to Top
When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 203 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 203 complaint(s) closed in the last 36 months, 36 were closed in the last 12 months.
These complaints concerned:
5 regarding Advertising Issues 5 regarding Advertising Issues
4 regarding Billing or Collection Issues 4 regarding Billing or Collection Issues
8 regarding Customer Services Issues 8 regarding Customer Services Issues
36 regarding Delivery Issues 36 regarding Delivery Issues
7 regarding Product Issues 7 regarding Product Issues
136 regarding Refund Or Exchange Issues 1 regarding Failure to honor refund, exchange or credit policies 135 regarding Refund Or Exchange Issues
3 regarding Selling Practices 3 regarding Selling Practices
4 regarding Service Issues 4 regarding Service Issues
These complaints were closed as:
153 No Response 153 No Response
37 Resolved 22 Assumed Resolved 14 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 1 Complaint was settled through BBB Mediation.
13 Unresolved 5 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process. 8 Unresolved
Last edited by Five Oh Brian; Oct 12, 2009 at 05:13 PM.
Team Mustang Source
Joined: August 3, 2005
Posts: 1,652
Likes: 3
From: Mustang/Tuttle, Oklahoma
One of those BBB complaints is probably mine. They F-ed me royally. I posted about it a few years ago. They sent me the entirely wrong guage pod for my 06 and when I called back a female kept telling me that someone would call me back. I called back several times and kept getting the same run around. Nobody ever called me. The girl finally told me to send it back.......at my expense, and she would have someone call me (again). I started reading all the negative threads and was told by several people that if I sent the pod back I'd likely never get the right one sent back. I didn't send it back. I just made it work. I swear I now know why people call in bomb threats to businesses.............I wish RPM outlet would get more than a threat.
Thread Starter
Tasca Super Boss 429 Member
Joined: November 14, 2007
Posts: 3,651
Likes: 8
From: Pacific NW USA
One of those BBB complaints is probably mine. They F-ed me royally. I posted about it a few years ago. They sent me the entirely wrong guage pod for my 06 and when I called back a female kept telling me that someone would call me back. I called back several times and kept getting the same run around. Nobody ever called me. The girl finally told me to send it back.......at my expense, and she would have someone call me (again). I started reading all the negative threads and was told by several people that if I sent the pod back I'd likely never get the right one sent back. I didn't send it back. I just made it work. I swear I now know why people call in bomb threats to businesses.............I wish RPM outlet would get more than a threat.
Thread Starter
Tasca Super Boss 429 Member
Joined: November 14, 2007
Posts: 3,651
Likes: 8
From: Pacific NW USA
That is on my list of things to do if RPM Outlet does not make good on this in a timely fashion. I always use a CC for online purchases to better protect myself in the event that I should ever have to contest the charges. Have never needed to do so, but it's looking like I may have to here.
Thread Starter
Tasca Super Boss 429 Member
Joined: November 14, 2007
Posts: 3,651
Likes: 8
From: Pacific NW USA
I had a different vendor 1.5 years ago who shorted me some parts out of a kit. A couple easy phone calls and 48 hours later and those missing parts were in my hands. That was when I bought my Vortech supercharger from Stillen Motorsports, and an excellent example of great companies taking great care of a customer after an honest mistake was made.
Thread Starter
Tasca Super Boss 429 Member
Joined: November 14, 2007
Posts: 3,651
Likes: 8
From: Pacific NW USA
Now that's funny and I'm almost tempted to try this! However, I want to have a solid case against them if I end up getting the BBB and Atty General involved.
Thread Starter
Tasca Super Boss 429 Member
Joined: November 14, 2007
Posts: 3,651
Likes: 8
From: Pacific NW USA
Update. Got the O2 extensions yesterday from a local speedshop. I'll be demanding that RPM Outlet reimburse me ($50) that I had to spend. Still no contact of any kind from RPM Outlet. My next corrospondence will be a certified letter. If they still don't make good on this, then their state attorney general and BBB are next on my list.
On a happy note, the SLP X-Pipe and high flow cats are on now! Had to notch a corner of my BMR driveshaft loop to clear the X-Pipe, but great fitment otherwise. The cats hang a little lower than the stock cats, but my GT isn't (and never will be) lower than factory ride height.
A little louder and meaner sounding than before (even with the factory mufflers and manifolds still in place). I like it! And, the car is running awesome now. Took it out for a test drive while we still had dry pavement (it's raining now). Punched it from a roll at 60 mph on the freeway, and it dropped into 3rd pulling strong, then on the 3-4 shift (about 85 mph) the tires chirped hard and the car lurched sideways a bit. Gonna head back to the dyno to see how much difference the X-pipe has made. Maybe 5-10hp?
On a happy note, the SLP X-Pipe and high flow cats are on now! Had to notch a corner of my BMR driveshaft loop to clear the X-Pipe, but great fitment otherwise. The cats hang a little lower than the stock cats, but my GT isn't (and never will be) lower than factory ride height.
A little louder and meaner sounding than before (even with the factory mufflers and manifolds still in place). I like it! And, the car is running awesome now. Took it out for a test drive while we still had dry pavement (it's raining now). Punched it from a roll at 60 mph on the freeway, and it dropped into 3rd pulling strong, then on the 3-4 shift (about 85 mph) the tires chirped hard and the car lurched sideways a bit. Gonna head back to the dyno to see how much difference the X-pipe has made. Maybe 5-10hp?
Last edited by Five Oh Brian; Oct 14, 2009 at 01:43 PM.
Thread Starter
Tasca Super Boss 429 Member
Joined: November 14, 2007
Posts: 3,651
Likes: 8
From: Pacific NW USA
Thread Starter
Tasca Super Boss 429 Member
Joined: November 14, 2007
Posts: 3,651
Likes: 8
From: Pacific NW USA
As to how I killed the cats? I had to pull my Vortech supercharger off the car last spring to send in to Vortech for warranty repair (bearing failure). While it was off my car, I reinstalled the factory airbox, belt, etc. so I could drive the car in the interim. However, I forgot to remove the bigger 39# fuel injectors and test drove the car about 5 miles with too much fuel running through the system. Realizing that the car was running poorly and that the big injectors were still in, I swapped the factory injectors back in, but the damage had already been done. The next few weeks resulted in check-engine lights for codes that the catalytic converters had problems. I kept resetting the codes and hoped for the best. I don't drive this car too much, but the cats finally started to clog badly a couple weeks ago, so I parked the car to prevent damage and ordered the x-pipe.
Swamp Donkey Man Cans
Joined: August 20, 2007
Posts: 4,367
Likes: 2
From: Massachusetts
I personally made a mistake and killed the factory cats, so it was not a warranty fix, unfortunately. I figured that if I had to pay for the fix anyway, I'd rather have an aftermarket X-pipe with high flow cats.
As to how I killed the cats? I had to pull my Vortech supercharger off the car last spring to send in to Vortech for warranty repair (bearing failure). While it was off my car, I reinstalled the factory airbox, belt, etc. so I could drive the car in the interim. However, I forgot to remove the bigger 39# fuel injectors and test drove the car about 5 miles with too much fuel running through the system. Realizing that the car was running poorly and that the big injectors were still in, I swapped the factory injectors back in, but the damage had already been done. The next few weeks resulted in check-engine lights for codes that the catalytic converters had problems. I kept resetting the codes and hoped for the best. I don't drive this car too much, but the cats finally started to clog badly a couple weeks ago, so I parked the car to prevent damage and ordered the x-pipe.
As to how I killed the cats? I had to pull my Vortech supercharger off the car last spring to send in to Vortech for warranty repair (bearing failure). While it was off my car, I reinstalled the factory airbox, belt, etc. so I could drive the car in the interim. However, I forgot to remove the bigger 39# fuel injectors and test drove the car about 5 miles with too much fuel running through the system. Realizing that the car was running poorly and that the big injectors were still in, I swapped the factory injectors back in, but the damage had already been done. The next few weeks resulted in check-engine lights for codes that the catalytic converters had problems. I kept resetting the codes and hoped for the best. I don't drive this car too much, but the cats finally started to clog badly a couple weeks ago, so I parked the car to prevent damage and ordered the x-pipe.
