My order was never placed
10/25/04, 06:37 AM
#1
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If anyone remembers my original story about how I placed my order in June and put $1k down and stuff:
http://forums.bradbarnett.net/index....opic=6340&st=0
Well the exciting conclusion was I called the dealership this weekend and it turns out they never put my order through, they only held my money and they said they were going to put the order through now and I could expect a car in the late winter or early spring and in the meantime I could come down and look at the 05 they got in incase I need to see what it looks like. :angry: Anyway, the guy who got me my x-plan logged a formal complaint against the dealership only to find out there are a bunch of complaints against them (Monroe Ford in Monroe, NY). So now I have to go there tonight, get my deposit back and go somewhere else. Not like I didn't bust my you know what just to get that money down back in June to get this car by now! My first Mustang being bought from a dealership has really left a bad taste in my mouth and now I can only hope to even get this car by the spring. I wouldn't wish this on anyone. :bang: :bang: :bang:
http://forums.bradbarnett.net/index....opic=6340&st=0
Well the exciting conclusion was I called the dealership this weekend and it turns out they never put my order through, they only held my money and they said they were going to put the order through now and I could expect a car in the late winter or early spring and in the meantime I could come down and look at the 05 they got in incase I need to see what it looks like. :angry: Anyway, the guy who got me my x-plan logged a formal complaint against the dealership only to find out there are a bunch of complaints against them (Monroe Ford in Monroe, NY). So now I have to go there tonight, get my deposit back and go somewhere else. Not like I didn't bust my you know what just to get that money down back in June to get this car by now! My first Mustang being bought from a dealership has really left a bad taste in my mouth and now I can only hope to even get this car by the spring. I wouldn't wish this on anyone. :bang: :bang: :bang:
10/25/04, 10:01 AM
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Originally posted by I8URVTEC@October 25, 2004, 6:40 AM
If anyone remembers my original story about how I placed my order in June and put $1k down and stuff:
http://forums.bradbarnett.net/index....opic=6340&st=0
Well the exciting conclusion was I called the dealership this weekend and it turns out they never put my order through, they only held my money and they said they were going to put the order through now and I could expect a car in the late winter or early spring and in the meantime I could come down and look at the 05 they got in incase I need to see what it looks like. :angry: Anyway, the guy who got me my x-plan logged a formal complaint against the dealership only to find out there are a bunch of complaints against them (Monroe Ford in Monroe, NY). So now I have to go there tonight, get my deposit back and go somewhere else. Not like I didn't bust my you know what just to get that money down back in June to get this car by now! My first Mustang being bought from a dealership has really left a bad taste in my mouth and now I can only hope to even get this car by the spring. I wouldn't wish this on anyone. :bang: :bang: :bang:
If anyone remembers my original story about how I placed my order in June and put $1k down and stuff:
http://forums.bradbarnett.net/index....opic=6340&st=0
Well the exciting conclusion was I called the dealership this weekend and it turns out they never put my order through, they only held my money and they said they were going to put the order through now and I could expect a car in the late winter or early spring and in the meantime I could come down and look at the 05 they got in incase I need to see what it looks like. :angry: Anyway, the guy who got me my x-plan logged a formal complaint against the dealership only to find out there are a bunch of complaints against them (Monroe Ford in Monroe, NY). So now I have to go there tonight, get my deposit back and go somewhere else. Not like I didn't bust my you know what just to get that money down back in June to get this car by now! My first Mustang being bought from a dealership has really left a bad taste in my mouth and now I can only hope to even get this car by the spring. I wouldn't wish this on anyone. :bang: :bang: :bang:
Too bad you can't sue that dealership somehow... Heh...
10/25/04, 10:36 AM
#11
Sorry to hear that. The dealer I am dealing with did a similar thing. I ordered on May 26th but they didn't place my order until Sept 10th. I will be getting mine early December if I am lucky
10/25/04, 10:45 AM
#12
Originally posted by I8URVTEC@October 25, 2004, 6:39 PM
Does anyone know of any other places I could log a complaint that would hopefully get the word out to consumers so that Monroe Ford can never do this to another Ford consumer?
Does anyone know of any other places I could log a complaint that would hopefully get the word out to consumers so that Monroe Ford can never do this to another Ford consumer?
10/25/04, 10:57 AM
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One of the TV news stations in Indianapolis has a guy named Rafael Sanchez that does a gotcha segment on businesses/people who screw people over. He usually gets results when he sticks the mike in their faces on camera and asks them why they are ripping their customers off. Usually the next week he does a follow up segment where the business is kissing the customers rear end and making up for it.
Look for a person like at one of your local news stations.
Look for a person like at one of your local news stations.
10/25/04, 02:38 PM
#15
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Sounds like what happened to me. Luckily I called around and found a second dealer who had an order placed without a name yet. So I gladly put my name down.
10/25/04, 03:36 PM
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I would go right to the top with the complaint. Try Francisco Codina fcodina@ford.com, he is the Vice President of Ford's Customer Service Division (google him if you don't believe me). He will get back to you if you plainly state your case in a mature manner. I should know, he got back to me within 24 hours. 
10/25/04, 04:36 PM
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Does anyone know of any other places I could log a complaint that would hopefully get the word out to consumers so that Monroe Ford can never do this to another Ford consumer?
10/25/04, 07:59 PM
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Originally posted by dustindu4+October 25, 2004, 10:48 AM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (dustindu4 @ October 25, 2004, 10:48 AM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-I8URVTEC@October 25, 2004, 6:39 PM
Does anyone know of any other places I could log a complaint that would hopefully get the word out to consumers so that Monroe Ford can never do this to another Ford consumer?
Does anyone know of any other places I could log a complaint that would hopefully get the word out to consumers so that Monroe Ford can never do this to another Ford consumer?
Nice thought, but most papers take in a couple hundred thousand dollars a year, per dealer, in advertising. Pretty good chance your letter never gets published for obvious reasons.
10/25/04, 08:36 PM
#20
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Originally posted by I8URVTEC@October 25, 2004, 4:39 PM
Does anyone know of any other places I could log a complaint that would hopefully get the word out to consumers so that Monroe Ford can never do this to another Ford consumer?
Does anyone know of any other places I could log a complaint that would hopefully get the word out to consumers so that Monroe Ford can never do this to another Ford consumer?
File a complaint with DMV.
Isn't their logo "Expect a Miracle"
Should be "Expect a Raping"