Initial Quality Results are In
6/19/06, 06:34 AM
#1
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Initial Quality Results are In
According to the article found here:
http://autos.msn.com/advice/article....tentid=4020143
The 2006 mustang ranked second in initial quality surveys. Looks good to me!!!
http://autos.msn.com/advice/article....tentid=4020143
The 2006 mustang ranked second in initial quality surveys. Looks good to me!!!
6/19/06, 01:00 PM
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Was there ever a doubt? I did notice something interesting in the article though:
"However, it was Porsche that took top honors for all nameplates, with just 91 problems reported per 100 vehicles." 91 problems per 100 vehicles???? Hope this is a misprint.
"However, it was Porsche that took top honors for all nameplates, with just 91 problems reported per 100 vehicles." 91 problems per 100 vehicles???? Hope this is a misprint.
6/19/06, 01:38 PM
#5
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Originally Posted by stangster
Was there ever a doubt? I did notice something interesting in the article though:
"However, it was Porsche that took top honors for all nameplates, with just 91 problems reported per 100 vehicles." 91 problems per 100 vehicles???? Hope this is a misprint.
"However, it was Porsche that took top honors for all nameplates, with just 91 problems reported per 100 vehicles." 91 problems per 100 vehicles???? Hope this is a misprint.
6/19/06, 10:01 PM
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Sadly, those JD Powers stats don't mean kaka. Initial quality? Good god, I would HOPE that even Hyundai would turn in a decent performance in its first year.
Wake me when they have the 3 year and 6 year customer satisfaction stats out, because those are a FAR more accurate measurement.
Wake me when they have the 3 year and 6 year customer satisfaction stats out, because those are a FAR more accurate measurement.
6/19/06, 11:11 PM
#11
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Originally Posted by BC_Shelby
Sadly, those JD Powers stats don't mean sh*t. Initial quality? Good god, I would HOPE that even Hyundai would turn in a decent performance in its first year.
Wake me when they have the 3 year and 6 year customer satisfaction stats out, because those are a FAR more accurate measurement.
Wake me when they have the 3 year and 6 year customer satisfaction stats out, because those are a FAR more accurate measurement.
6/19/06, 11:17 PM
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Originally Posted by TomServo92
While I agree that long-term stats are more telling, I disagree that the initial quality surveys don't have value. When a $50,000 BMW has, on average, a 142% chance of having a problem within the first 90 days, that's significant in my book.
Either way, I see that Toyota still leads the pack.
6/20/06, 05:44 AM
#14
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Originally Posted by BC_Shelby
Where's the URL that says BMWs have a 142% chance of having a problem in the first 90 days? I gotta see that...cause if it's true, that's BAD news for them!
Either way, I see that Toyota still leads the pack.
Either way, I see that Toyota still leads the pack.
BMW ranked well below average in the survey with 142 problems per 100 vehicles.
6/20/06, 06:53 AM
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Originally Posted by Thunder Road
In the Sporty mid size we have Camra Solora, Mustang, and Monte Carlo..
In my book the Monte Carlo looks about as sexy as a doggie turd....
In my book the Monte Carlo looks about as sexy as a doggie turd....
but where is the GTO?
6/20/06, 09:20 AM
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Originally Posted by BC_Shelby
Where's the URL that says BMWs have a 142% chance of having a problem in the first 90 days? I gotta see that...cause if it's true, that's BAD news for them!
Either way, I see that Toyota still leads the pack.
Either way, I see that Toyota still leads the pack.
If initial quality statistics "don't mean kaka", then what does it matter if Toyota "still leads the pack"?
6/20/06, 09:20 AM
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Originally Posted by TomServo92
Here's the article. It states:
The surveys represent the owners experience during the first 90 days of ownership. Unless I'm doing my math wrong, that means, on average, you have a 142% chance of having a problem with a BMW in the first 90 days.
The surveys represent the owners experience during the first 90 days of ownership. Unless I'm doing my math wrong, that means, on average, you have a 142% chance of having a problem with a BMW in the first 90 days.
So how can they have the fewest defects and malfunctions, and yet "...[rank] well below average in the survey with 142 problems per 100 vehicles"?
The problematic design of controls and displays is a customer interface issue, not a quality "problem," so are we talking customer satisfaction or actual defects in workmanship here?
Anybody else see a problem with this survey?
And I echo that sentiment about the Monte Carlo...what a POS.
6/20/06, 09:23 AM
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Originally Posted by tech
Here we go again.
If initial quality statistics "don't mean kaka", then what does it matter if Toyota "still leads the pack"?
If initial quality statistics "don't mean kaka", then what does it matter if Toyota "still leads the pack"?
6/20/06, 09:52 AM
#19
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Originally Posted by BC_Shelby
And yet in the paragraph directly above, it states "For example, BMW vehicles have among the fewest defects and malfunctions..."
So how can they have the fewest defects and malfunctions, and yet "...[rank] well below average in the survey with 142 problems per 100 vehicles"?
The problematic design of controls and displays is a customer interface issue, not a quality "problem," so are we talking customer satisfaction or actual defects in workmanship here?
Anybody else see a problem with this survey?
And I echo that sentiment about the Monte Carlo...what a POS.
So how can they have the fewest defects and malfunctions, and yet "...[rank] well below average in the survey with 142 problems per 100 vehicles"?
The problematic design of controls and displays is a customer interface issue, not a quality "problem," so are we talking customer satisfaction or actual defects in workmanship here?
Anybody else see a problem with this survey?
And I echo that sentiment about the Monte Carlo...what a POS.
"In the eyes of consumers, design flaws can have as much of an impact on their perceptions of quality as can a defect," said Joe Ivers, executive director of quality and customer satisfaction research for J.D. Power and Associates. "Yet, many manufacturers have tended to address quality solely on the plant floor without considering design factors.
Vehicle brands can vary widely in the two quality measures.
"For example, BMW vehicles have among the fewest defects and malfunctions, along with Toyota," said Ivers. "But BMW approaches controls and displays in a way that creates some problems for customers, leading to more design-related problems overall than Toyota incurs."
Vehicle brands can vary widely in the two quality measures.
"For example, BMW vehicles have among the fewest defects and malfunctions, along with Toyota," said Ivers. "But BMW approaches controls and displays in a way that creates some problems for customers, leading to more design-related problems overall than Toyota incurs."
6/20/06, 03:52 PM
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Originally Posted by TomServo92
Here's why they include design flaws in their surveys:
IMO, it's a valid consideration. What's the point of having a well engineered feature if it's a PITA to use? To me, that's a design flaw.
IMO, it's a valid consideration. What's the point of having a well engineered feature if it's a PITA to use? To me, that's a design flaw.
Durability and reliability are one thing...whether one is too stupid (or not) to operate a control, is another...and should be in a separate survey, IMHO.