VVVROOM

I called Ford customer care today since I can't get the ERL to understand my voice with the VIN number

They told me that my car was built today

My question is do they ship out right away and how long might it take to get here to my dealer in NJ?

Thanks for the info!

Alloy 07 RN

Dude, as soon as you get your PONY make sure you post some pics. Alloy Gray is a sweet color. The hard part is waiting......

VVVROOM

Definately some pics when it gets here! Can't wait to show it off

flashfearless

No one gets the ERL to understand the VIN. Use the order number.

Congrats.

That depends on if there is a hold. Once the rail moves, it should take at the most 8-9 days. My invoice said 9 days to Philly..

pitpup

Agree with Flash. 9 days.

Say, is it Grabber Orange in here or is it just me?

Rotormd

Mine was produced 6/27 and is still sitting up in Flat Rock, My dealer told me that thay have Approx 600 mustangs sitting waiting for a spot to leave. My origional delivery date was 7/11 and ERL still says this when I call.

adnlyn

mine took about 3 weeks to get to ny/nj border

pitpup

Let me clarify. It's 9 days once the ERL says it's shipped via rail carrier. Give or take a day. 6/26 I heard 'convoy carrier' (truck?) and 6/27 I heard 'rail carrier'. It hit the Pennsy rail yard on 7/3 (Monday), the 4th was a holiday, and it got to the dealer at 3pm on 7/5. So this was 10 days (with a holiday in between) so I'm thinking 9 days is just about right.

The key is, 'once it gets on a rail car'. That's when the '9 days' timer starts.

VVVROOM

Problem is I don't have the order number. The one the dealer gave me must not be the one in the system at Ford because ERL says that its invalid. I'm stuck with the VIN only.

jayguy

You should be able to get the order number from either ERL or Customer Relations since you have your VIN. Through ERL, ask for an Analyst and act as if you work for the dealership, they should be able to get that for you no problem. And while they're on the phone, check on the status.

flashfearless

I find it helps when you do this to write a script. Hi, this is Jim Smith from Dusty Rhodes Ford in Pensyltucky, PA, my dealer code is 78172 and I am checking on the status of an order. The first two is 1Z and the last six is 205588...