Ford Dealers Lacking Information
8/27/04, 02:14 PM
#21
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I wrote to Ford Canada this morning, 27 August, 2004, and below is the response. Have fun with it!
Dear Mr. Spencer,
Thank you for contacting Ford of Canada on 08/27/04 regarding the 2005
Ford Mustang. We appreciate the time you have taken to write us to
provide your feedback.
We thank you for taking the time to let us know about your frustration
with the situation surrounding the unavailable information for this
vehicle.
The information about the 2005 Ford Mustang should be available in
November 2004.
Feedback such as yours allows us to examine our practices and policies
to ensure that we meet or exceed the expectations of our customers.
We value you as a customer and we apologize for any inconvenience you
may have experienced as a result of this matter.
Your concerns have been documented for future reference.
Mr. Spencer, we value you as a Ford customer. Should you have any other
questions or concerns, please feel free to contact us again as we would
be happy to assist you.
At Ford of Canada, we consider the satisfaction of our customers as one
of our most important objectives. If you have any other inquiries or
concerns, please feel free to contact us and we will be happy to address
them.
Thank you for contacting Ford of Canada.
Sincerely,
Chantal
Ford Motor Company of Canada Ltd.
Customer Relationship Centre
Original Message Excluded:
--------------------------
Mr. Ray Spencer
poldrv@aol.com
Dear Mr. Spencer,
Thank you for contacting Ford of Canada on 08/27/04 regarding the 2005
Ford Mustang. We appreciate the time you have taken to write us to
provide your feedback.
We thank you for taking the time to let us know about your frustration
with the situation surrounding the unavailable information for this
vehicle.
The information about the 2005 Ford Mustang should be available in
November 2004.
Feedback such as yours allows us to examine our practices and policies
to ensure that we meet or exceed the expectations of our customers.
We value you as a customer and we apologize for any inconvenience you
may have experienced as a result of this matter.
Your concerns have been documented for future reference.
Mr. Spencer, we value you as a Ford customer. Should you have any other
questions or concerns, please feel free to contact us again as we would
be happy to assist you.
At Ford of Canada, we consider the satisfaction of our customers as one
of our most important objectives. If you have any other inquiries or
concerns, please feel free to contact us and we will be happy to address
them.
Thank you for contacting Ford of Canada.
Sincerely,
Chantal
Ford Motor Company of Canada Ltd.
Customer Relationship Centre
Original Message Excluded:
--------------------------
Mr. Ray Spencer
poldrv@aol.com
8/27/04, 02:44 PM
#23
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Originally posted by poldrv@August 27, 2004, 10:17 PM
The information about the 2005 Ford Mustang should be available in
November 2004.
The information about the 2005 Ford Mustang should be available in
November 2004.
WOW- thats amazing- NOVEMBER.... half of america will have a mustang by the time you can get a 'brochure' or 'info' on the new mustang... pshhhh please- don't these people know ANYTHING?????????????????????????????????????????? ?????????????????
8/27/04, 02:50 PM
#24
Legacy TMS Member
Originally posted by poldrv@August 27, 2004, 2:17 PM
Should you have any other
questions or concerns, please feel free to contact us again as we would
be happy to assist you.
Should you have any other
questions or concerns, please feel free to contact us again as we would
be happy to assist you.
In case YOU have any questions about the 2005 Mustang, please contact ME and I will tell you all about it.
Sincerely...
8/27/04, 09:27 PM
#25
Originally posted by 2005muzzy+August 26, 2004, 10:24 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (2005muzzy @ August 26, 2004, 10:24 PM)</td></tr><tr><td id='QUOTE'>
Everyone knows Im nuts for it, but at the dealer, why care if its not here on the lot to sell?
Originally posted by kevinb120@August 26, 2004, 7:50 AM
<!--QuoteBegin-autothing
<!--QuoteBegin-autothing
@August 26, 2004, 5:30 AM
At my dealer, no one knows or really cares that much about the 2005. I guess it's like any business -- you just get bored a bit of the product you sell.
Since all of us are really excited, it seems dealerships would get as much info as they could, but you would be wrong... instead, they kind of care less until you whip out that checkbook and give em' $500 for an 05' deposit. I know, I know -- "That's business!" BUT! Can't they make it more enjoyable?
At my dealer, no one knows or really cares that much about the 2005. I guess it's like any business -- you just get bored a bit of the product you sell.
Since all of us are really excited, it seems dealerships would get as much info as they could, but you would be wrong... instead, they kind of care less until you whip out that checkbook and give em' $500 for an 05' deposit. I know, I know -- "That's business!" BUT! Can't they make it more enjoyable?
Everyone knows Im nuts for it, but at the dealer, why care if its not here on the lot to sell?
[/b][/quote]Just kick them in the ding ding
8/27/04, 09:44 PM
#26
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Originally posted by kevinb120@August 27, 2004, 11:30 PM
Just kick them in the ding ding
Just kick them in the ding ding
8/27/04, 09:58 PM
#29
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Originally posted by Dan+August 27, 2004, 11:57 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Dan @ August 27, 2004, 11:57 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-charles@August 27, 2004, 11:55 PM
ive seen 2005 stang brochures on ebay
ive seen 2005 stang brochures on ebay
I just checked ebay. They don't have the official brochure, just the dealer preview guide and the Canadian info card.
8/27/04, 10:22 PM
#31
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My dealer didn't have a clue when I first approached him about ordering the 05'. At first, he emailed me an order form for the GT. I called him and asked him if he was going to give me the GT for the price of a mustang GT. He proceeded to email me the correct form. I did manage to get an 05 mustang poster. It's pretty cool, I suppose. He doesn't know much about the 05 either. I've had to persistantly push him to dig for info. He finally caught on and has actually been calling his "Ford plant rep" to chase down info. I really appreciated his efforts, but most of the info he gave me was about 2 weeks behind info on this site. He simply stated that it's hard to get excited about a new car that is not even in production yet, especially when you have 30-40 mustangs on the lot, as well as SE's.
8/27/04, 10:22 PM
#32
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My dealer didn't have a clue when I first approached him about ordering the 05'. At first, he emailed me an order form for the GT. I called him and asked him if he was going to give me the GT for the price of a mustang GT. He proceeded to email me the correct form. I did manage to get an 05 mustang poster. It's pretty cool, I suppose. He doesn't know much about the 05 either. I've had to persistantly push him to dig for info. He finally caught on and has actually been calling his "Ford plant rep" to chase down info. I really appreciated his efforts, but most of the info he gave me was about 2 weeks behind info on this site. He simply stated that it's hard to get excited about a new car that is not even in production yet, especially when you have 30-40 mustangs on the lot, as well as SE's.
8/27/04, 10:34 PM
#33
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youd be suprised by what dealers dont know but they dont have to know everything about the cars they sell they cant memorize facts for every car on the lot so most just read the brochures and since brochures aint out yet
8/28/04, 08:28 AM
#35
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You would think that the Ford Customer Relation Center might have the most recent information about the 05 available to them. hmmmm HELLO FORD CORP!!
TIME TO GET YOUR ACT TOGEATHER.
TIME TO GET YOUR ACT TOGEATHER.
8/28/04, 10:14 AM
#36
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Hmmm.....I was thinking these Ford folks have to go back to school and take marketing 101 and learn thinkgs about product, promotion, pricing, location, customer needs etc. Gee this makes common sense, what was I thinking.....slapping myself now!
Ray Spencer
Ray Spencer
8/28/04, 10:15 AM
#37
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Hmmm.....I was thinking these Ford folks have to go back to school and take marketing 101 and learn things about product, promotion, pricing, location, customer needs etc. Gee this makes common sense, heck what was I thinking.....slapping myself now!
Ray Spencer
Ray Spencer
8/28/04, 12:30 PM
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I did manage to get an 05 mustang poster.
How big is the poster, and have we seen it before? (from the hundreds of pictures we have already drooled over)
8/28/04, 12:45 PM
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Originally posted by charles@August 28, 2004, 6:37 AM
youd be suprised by what dealers dont know but they dont have to know everything about the cars they sell they cant memorize facts for every car on the lot so most just read the brochures and since brochures aint out yet
youd be suprised by what dealers dont know but they dont have to know everything about the cars they sell they cant memorize facts for every car on the lot so most just read the brochures and since brochures aint out yet