I wrote to Ford Canada this morning, 27 August, 2004, and below is the response. Have fun with it!



Dear Mr. Spencer,

Thank you for contacting Ford of Canada on 08/27/04 regarding the 2005
Ford Mustang. We appreciate the time you have taken to write us to
provide your feedback.

We thank you for taking the time to let us know about your frustration
with the situation surrounding the unavailable information for this
vehicle.

The information about the 2005 Ford Mustang should be available in
November 2004.

Feedback such as yours allows us to examine our practices and policies
to ensure that we meet or exceed the expectations of our customers.

We value you as a customer and we apologize for any inconvenience you
may have experienced as a result of this matter.

Your concerns have been documented for future reference.

Mr. Spencer, we value you as a Ford customer. Should you have any other
questions or concerns, please feel free to contact us again as we would
be happy to assist you.

At Ford of Canada, we consider the satisfaction of our customers as one
of our most important objectives. If you have any other inquiries or
concerns, please feel free to contact us and we will be happy to address
them.

Thank you for contacting Ford of Canada.

Sincerely,
Chantal
Ford Motor Company of Canada Ltd.
Customer Relationship Centre

Original Message Excluded:
--------------------------
Mr. Ray Spencer
poldrv@aol.com

 

November.....that would make sense......





...........IF IT WASN'T TWO FRICKEN MONTHS AFTER JOB 1!! :bang:

 

HAHAHAHAHAHAHHAHAHAHAHAHAHA WOW- thats amazing- NOVEMBER.... half of america will have a mustang by the time you can get a 'brochure' or 'info' on the new mustang... pshhhh please- don't these people know ANYTHING?????????????????????????????????????????? ?????????????????

 

No Thanks! Apparently you aren't helpful to begin with :bang: , so why would I ask you anything esle.

In case YOU have any questions about the 2005 Mustang, please contact ME and I will tell you all about it.

Sincerely...

 

I wish ford and the dealers would show as much excitment that we have!! You would think they would show something and be greatful that we are contributing to their paychecks.Are they humble or cocky, knowing they have such a great car to offer [/b][/quote]
Just kick them in the ding ding

 

Now you see, that comment right there is a perfect example of why we love Kev so much over here: his advice is so wise and valuable...we should all learn from him I say.

 

ive seen 2005 stang brochures on ebay

 

link?

 

link? [/b][/quote]
I just checked ebay. They don't have the official brochure, just the dealer preview guide and the Canadian info card.

 

Whatever you can get your hands on would be appreciated!

 

My dealer didn't have a clue when I first approached him about ordering the 05'. At first, he emailed me an order form for the GT. I called him and asked him if he was going to give me the GT for the price of a mustang GT. He proceeded to email me the correct form. I did manage to get an 05 mustang poster. It's pretty cool, I suppose. He doesn't know much about the 05 either. I've had to persistantly push him to dig for info. He finally caught on and has actually been calling his "Ford plant rep" to chase down info. I really appreciated his efforts, but most of the info he gave me was about 2 weeks behind info on this site. He simply stated that it's hard to get excited about a new car that is not even in production yet, especially when you have 30-40 mustangs on the lot, as well as SE's.

 

My dealer didn't have a clue when I first approached him about ordering the 05'. At first, he emailed me an order form for the GT. I called him and asked him if he was going to give me the GT for the price of a mustang GT. He proceeded to email me the correct form. I did manage to get an 05 mustang poster. It's pretty cool, I suppose. He doesn't know much about the 05 either. I've had to persistantly push him to dig for info. He finally caught on and has actually been calling his "Ford plant rep" to chase down info. I really appreciated his efforts, but most of the info he gave me was about 2 weeks behind info on this site. He simply stated that it's hard to get excited about a new car that is not even in production yet, especially when you have 30-40 mustangs on the lot, as well as SE's.

 

youd be suprised by what dealers dont know but they dont have to know everything about the cars they sell they cant memorize facts for every car on the lot so most just read the brochures and since brochures aint out yet

 

I wonder if Ford Canada values Mr. Spencer as a customer...

 

You would think that the Ford Customer Relation Center might have the most recent information about the 05 available to them. hmmmm HELLO FORD CORP!!
TIME TO GET YOUR ACT TOGEATHER.

 

Hmmm.....I was thinking these Ford folks have to go back to school and take marketing 101 and learn thinkgs about product, promotion, pricing, location, customer needs etc. Gee this makes common sense, what was I thinking.....slapping myself now!

Ray Spencer

 

Hmmm.....I was thinking these Ford folks have to go back to school and take marketing 101 and learn things about product, promotion, pricing, location, customer needs etc. Gee this makes common sense, heck what was I thinking.....slapping myself now!

Ray Spencer

 

My dealer hasn't offered me a poster!! What the....??
How big is the poster, and have we seen it before? (from the hundreds of pictures we have already drooled over)

 

well- my husband used to be a car salesman- and he would memorize everything about mazdas (thats what he sold) it would make sense that a good salesman would know everything about what he sold- key word"sell" you have to sell the cuztomer a car- if you dont know about all the cool features like the partial window roll down thingie- how can you expect to wow the customers and sell them the vehicle?? thats half the sale right there is convincing the customer they need the car- if you dont know anything about it- you cant convince them they want it.... true- we pretty much have sold ourselves on the mustang-and dont need a salesman in our situations but its nice to go to a dealership and talk about the mustangs with the dealer and not feel as if you're "teaching" the dealer about the car- then its more like you are selling HIM the vehicle- not vice versa.... the more cars they sell- the more money they make- duh- so common sense to me would be- if i were a salesman- to know everything i could about them so i could do what i do best- sell the vehicle... but thats just my opinion...

 

I like your opinion to bad its not shared by Ford...wonder if old Henry is turning over in his grave.