Sons of a frogs!

Eleanor is not home- shes at the dirty crook car dealer..AFTER I had to beg a ride home.
Here's the thing- my hubby is at work on a job site today, so he couldn't go with me. I drop her off, give them the long distinguished list of stuff going wrong with her...THEN they tell me to get a ride home.
I went to complain to the GM- who I know, he got me a ride home exquisite feeling release of liquid waste product off the service department in the process. Guess who I will go back to if they screw with me again
First- I am supposed to get a rental- I didn't

Second- the good ole boy at the service dept. gave me attitude

Third- I quote " If we hear it doing it we will take care of it" Is this going to be like when the frigging transmission choked and it decided to sit for a full 3 minutes before it engaged? I was "imagining" that. Hello? You can't hear it pulling to the left... where all the problems are.

Advice? Help? Suggestions?

Bottom line: I have a broke arsed car......And no one will listen to me.

 

Advice - drink heavily! Just kidding!

Its amazing to me how bad customer service is these days. My only real advice is to try to keep your head cool and be patient. If they don't find the cause of the fixes, maybe another dealer service department will, and maybe they'll give you a car to drive! Other than that, don't sweat the things you can't control, like dealer's and their service department being idiots!

 

I got a ride home in the stupid courtesy car.
The GM wouldn't loan me the shiny SS 05 manual that just came off the truck- he knew I would be out playing the Duke boys in her.

 

Same poo happened with my Grand Cherokee's A/C it shuts off in the middle of a hot hiney day. Took it to the dealership like five times but never got it to happen there. Now it is off warranty.

 

I agree with Marc,,,cool heads prevail. Definitely try another dealer's service dept, if it isn't too much trouble for you. I'm sorry Ellie's actin' up on you

 

Get youre husband to take the car in. just my .02

 

Welcome to the world of dealing with dealers. The only positive step is to try to build a good relationship with a service advisor if possible. A dozen doughnuts can go a long way. You have to keep cool and document everything, just in case your car is not repaired to your satifaction and you have to choose other means.

If the relationship is sour and beyond reconciliating, take a tape recorder and slip it in you pocket. It might not be admissible in a court of law, but it can be a very persuasive tool outside it.

 

I had a problem a few years ago and was getting the run around. I contacted the consumer advocates on the areas largest 2 newspapers as well as the guy on the radio and TV and sent a letter to the GM telling him so. They all investigated and my problems went away very fast. Amazing what the threat of bad publicity will do.

I no longer give that dealer my business.

 

If the dealer doesn't take care of all your concerns to your satisfaction, ask the manager when the Ford rep is at their dealership and make an appointment to talk to him/her to discuss your concerns. Finally if Ford doesn't make you happy after spending your hard earned money on one of their cars don't buy another Ford and tell them that. Competition is a great thing and with the cost of cars nowadays we should expect better cars and treatment. Let Ford know that! Don't forget to fill out the customer satisfaction form sent to you after your car is serviced and tell Ford exactly how you feel. I really think that Ford wants happy customers regardless of how your dealer feels.

 

I like the dozen doughnuts idea!! I will remember that one. Hope you get her back on the road soon.

 

Its STILL not ready. NOT that I wanted to go somewhere today, but Hades. I hate being without wheels. I also hate begging for Rides.
I hope they find and fix it. This dealer is where I bought her, and five minutes from me, second dealer I wouldn't pee on if they were on fire, and the best dealer is a 35 minute drive from me.
Actually, my husband is hotter than I am.

I want them to locate what's going on, repair it and send me on my way. I can understand the pops and ticks, but its awful funny that she is pulling to the same side where all my problems are.

Also- yours is the FIRST mustang ever been in for service. I call BS- I see them in for service every time I go by there.

Fortunately, I have a good salesman(who is off today which is why I went in, cause he can bug me a little) and the GM's kid and mine go to school together- hes the one with the Lime Gt.

 

Not that I was even going to press this.
BUT he got up this morning, and said YOU BETTER TAKE THAT CAR IN! So I did, and I got this BS.

He just called again and brought up a good point: How are they gonna fix or repair all this in 5 hours?
Brakes, Pops,Ticks, Leaning towards Aunt Nancys...If My Ellie is a lemon, I want a Satin Silver v6 manual with IUP just pulled off the truck...

Section 8-20A-2
Obligations of manufacturer.
(a) If a new motor vehicle does not conform to any applicable express warranty, and the consumer delivers the motor vehicle to the manufacturer, its agent, or its authorized dealer, and gives notice of the nonconforming condition during the lemon law rights period, the manufacturer of the motor vehicle shall be obligated to make such repairs to the motor vehicle as shall be necessary to remedy any nonconforming condition thereof. Such repairs shall be required even after the expiration of the lemon law rights period provided that notice of the nonconforming condition was first given during the lemon law rights period and provided further that the manufacturer's obligation to repair the nonconforming condition shall not extend beyond the period of 24 months following delivery of the vehicle or 24,000 miles, whichever occurs first.

(B) If, after reasonable attempts, the manufacturer, its agent, or its authorized dealer is unable to conform the motor vehicle to any express warranty by repairing or correcting a nonconforming condition of the motor vehicle which first occurred during the lemon law rights period, the manufacturer shall, at the option of the consumer, replace the motor vehicle with a comparable new motor vehicle or shall accept return of the vehicle from the consumer and refund to the consumer the following:

(1) The full contract price including, but not limited to, charges for undercoating, dealer preparation and transportation charges, and installed options, plus the nonrefundable portions of extended warranties and service contracts;
(2) All collateral charges, including but not limited to, sales tax, license and registration fees, and similar government charges;
(3) All finance charges incurred by the consumer after he first reported the nonconformity to the manufacturer, its agent, or its authorized dealer; and
(4) Any incidental damages which shall include the reasonable cost of alternative transportation during the period that the consumer is without the use of the motor vehicle because of the nonconforming condition. There shall be offset against any monetary recovery of the consumer a reasonable allowance for the consumer's use of the vehicle. Refunds shall be made to the consumer, and any lien holders, as their interests may appear. A reasonable allowance for use is that amount directly attributable to use by the consumer before his first report of the nonconformity to the manufacturer, agent, or authorized dealer, and must be calculated by multiplying the full purchase price of the motor vehicle by a fraction having as its denominator 100,000 and having as its numerator the number of miles that the vehicle travelled before the first report of nonconformity.
© It shall be presumed that reasonable attempts to correct a nonconforming condition have been allowed by the consumer if, during the period of 24 months following delivery of the vehicle or 24,000 miles, whichever first occurs, either of the following events shall have occurred:

(1) The same nonconforming condition has been subject to repair attempts three or more times by the manufacturer, its agents or its authorized dealers, at least one of which occurred during the lemon law rights period, plus a final attempt by the manufacturer, and the same nonconforming condition continues to exist; or
(2) The motor vehicle is out of service and in the custody of the manufacturer, its agent, or an authorized dealer due to repair attempts (including the final repair attempt), one of which occurred during the lemon law rights period, for a cumulative total of 30 calendar days, unless such repair could not be performed because of conditions beyond the control of the manufacturer, its agents or authorized dealers, such as war, invasion, strike, fire, flood, or other natural disaster.

Section 8-20A-3
Cause of action against manufacturer.
(a) A consumer sustaining damages as a proximate consequence of the failure by a manufacturer to perform its obligations imposed under this chapter may bring a civil action against the manufacturer to enforce the provisions of this chapter. Prior to the commencement of any such proceeding a consumer must give notice of a nonconforming condition by certified United States mail to the manufacturer and demand correction or repair of the nonconforming condition. If at the time such notice of a nonconforming condition is given to the manufacturer, a presumption has arisen that reasonable attempts to correct a nonconforming condition have been allowed, the manufacturer shall be given a final opportunity to cure the nonconforming condition. The manufacturer shall within seven calendar days of receiving the written notice of nonconforming condition notify the consumer of a reasonably accessible repair facility. After delivery of the new vehicle to the authorized repair facility by the consumer, the manufacturer shall attempt to correct the nonconforming condition and conform the vehicle to the express warranty within a period not to exceed 14 calendar days. If a manufacturer has established an informal dispute settlement procedure which is in compliance with federal rules and regulations, a consumer must first exhaust any remedy afforded to the consumer under the informal dispute procedure of the manufacturer before a cause of action may be instituted under the provisions of this chapter.

(B) It shall be an affirmative defense to any claim against the manufacturer under this chapter that: (i) an alleged nonconforming condition does not significantly impair the use, market value, or safety of the motor vehicle; or (ii) a nonconforming condition is a result of abuse, neglect, or any modification or alteration of a motor vehicle by a consumer that is not authorized by the manufacturer.

© If it is determined that the manufacturer has breached its obligations imposed under this chapter, then the consumer shall be entitled to recover, in addition to the remedy provided under Section 8-20A-2 above, an additional award for reasonable attorneys fees.

Section 8-20A-4
Resale of returned motor vehicle.
If a motor vehicle has been returned to the manufacturer under the provisions of this chapter or a similar statute of another state, whether as the result of a legal action or as the result of an informal dispute settlement proceeding, it may not be resold in this state unless:

(1) The manufacturer discloses in writing to the subsequent purchaser the fact that the motor vehicle was returned under the provisions of this chapter and the nature of the nonconformity to the vehicle warranty.
(2) The manufacturer returns the title of the motor vehicle to the Alabama Department of Revenue advising of the return of the motor vehicle under provisions of this chapter with an application for title in the name of the manufacturer. The Department of Revenue shall brand the title issued to the manufacturer and all subsequent titles to the motor vehicle with the following statement:
THIS VEHICLE WAS RETURNED TO THE MANUFACTURER BECAUSE IT DID NOT CONFORM TO ITS WARRANTY.
Section 8-20A-5
No dealership liability.
Nothing in this chapter imposes any liability upon a motor vehicle dealer or authorized dealer or creates a cause of action by a consumer against a motor vehicle dealer or authorized dealer. A motor vehicle dealer or authorized dealer may not be made a party defendant in any action involving or relating to this chapter. The manufacturer shall not charge back or require reimbursement by a motor vehicle dealer or authorized dealer for any costs, including, but not limited to, any refunds or vehicle replacements, incurred by the manufacturer arising out of this chapter.

Section 8-20A-6
Statute of limitations.
Any action brought under this chapter against the manufacturer shall be commenced within three years following the date of original delivery of the motor vehicle to the consumer.

 

I for one don't think my husband should need to be the one taking the car in. I should get the same level of service that a man gets. I wasn't happy with the way our local dealer treated me, so I went to another dealer and have been 100% satisfied with the level of service they offer. They actually seem to care about my business! Amazing.

Sorry to hear of all your problems April, keep on them and try another dealer if that doesn't work.

 

I agree 100% he shouldn't take Ellie in. This dealers level of service is :notnice: even though the buying process was .

At this point just getting her out of jail so I can take her elsewhere would make me happy. I asked to come pick her up-- shes not ready, you can't have her back yet. :bang:

I despise being carless most of all- I can't be all out free when I am not able to drive.

Oh and even better news- the alero's alternator is about to go again. When it rains it friggin pours here.

 

hey April im sorry for ur loss...but if it was me i would walk into that dang dealership get the owner and sit him down and explain ur case...tell hiom that u are extremely disappointed with the service of ur dealership and u are willing to drive 35 minitues to another dealership because u feel they will get the job done...if he doesnt comply write a letter to ford canada and they'll do something about this...to me this is rediculous and unfair...u paid the money for the car yet they bs their way around it...im sorry if this was me id wouldnt leave the dealership without my car...or knowing something is actually being done to it...

nd the fact they didnt give u a ride back is complete bs!!!!! wow i would write that letter so fast...IMO u have a great temper because i would have lost it days ago...good luck with ur baby dont give up on her...

EDIT: I mean Ford not Ford Canada lol

edit by scothew: we have language filters for a reason.

 

The reason why it was suggested that your hubby take Ellie in is because in addition to being the superior gender we men get things done. Period. End of story. Adios. And I BE BACK!!!

 

Sit on it George.... I got Ellie taken care of all by myself
Parts ordered and service has been scheduled
Needs: New Wheel Assembly including TSB on the Strut Mount
Needs: New Brake pads
Needs: Spring replaced in transmission cause its sticking on Park
Needs: a fix for the ticking, but there is not one yet-its the AC compressor kicking on and off, but mines WAY louder than it should be they said.

The reason she is pulling towards aunt nancys is because of the front tire issues, which will be fixed as soon as the parts arrive.

 

+1 Honey will get you much farther then vinegar. Ford dealers are a dime a dozen in most parts...if you're not happy with one down the street, go to the other around the corner.

Good luck!

 

I was there waiting and he brought her back. I can't hear the noise....
I said: Let's go.....

Off we went, she performed like a charm-Did all her wrongs. I even got her up to 110 on the interstate cause I was trying to get the hesitation thingie to work.(It didn't)

She popped
She squealed
She ticked.
I was pleased.

 

Does the radio work?