Can't reach the ERL anymore....
3/15/05, 09:20 AM
#2
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Originally posted by DENVER05GT@March 15, 2005, 10:19 AM
I called the VOPC line this morning. Right after you press 1 it transfers you to a Customer Service Analyst. I think they have had enough of all of us calling.
I called the VOPC line this morning. Right after you press 1 it transfers you to a Customer Service Analyst. I think they have had enough of all of us calling.
3/15/05, 10:08 AM
#8
Shelby GT500 Member
They should just make her avialable online somehow.
Sure would be easier to type than have her drive me nuts trying to understand me....
"T 8 2"
"You said, P82."
"No, T - 8 - 2."
"You said, 82U."
"NO! Teeeee AaaTe Toooo"
"You said, 3A2."
AGRH!!!
Sure would be easier to type than have her drive me nuts trying to understand me....
"T 8 2"
"You said, P82."
"No, T - 8 - 2."
"You said, 82U."
"NO! Teeeee AaaTe Toooo"
"You said, 3A2."
AGRH!!!
3/15/05, 10:50 AM
#12
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Originally posted by Centurion@March 15, 2005, 11:18 AM
From what it says when you call you can do this online. We just can't.
From what it says when you call you can do this online. We just can't.
3/15/05, 10:53 AM
#13
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Originally posted by GhostTX@March 15, 2005, 11:11 AM
They should just make her avialable online somehow.
Sure would be easier to type than have her drive me nuts trying to understand me....
"T 8 2"
"You said, P82."
"No, T - 8 - 2."
"You said, 82U."
"NO! Teeeee AaaTe Toooo"
"You said, 3A2."
AGRH!!!
They should just make her avialable online somehow.
Sure would be easier to type than have her drive me nuts trying to understand me....
"T 8 2"
"You said, P82."
"No, T - 8 - 2."
"You said, 82U."
"NO! Teeeee AaaTe Toooo"
"You said, 3A2."
AGRH!!!
3/15/05, 11:31 AM
#15
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Join Date: November 27, 2004
Location: Albuquerque, New Mexico
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Am I the only one that has actually talked to the analyst and gotten my information?
The first time, she did not ask any information about the dealership or who I was, just about the car (order number, dealer id, etc) that I would give to the robot lady anyway. She then looked up my info and gave me an update. All in all, she was very pleasant to talk to and did not give me any grief at all.
The second time I was forwarded to an analyst, she asked me for my name (told the truth) and then asked if it was for Vision Ford (yes). She then looked up my info, told me my car was being built as we spoke, gave me an estimated delivery date and told me to call back in a week to get the shipping information. Again, she was very pleasant to talk to.
The first time, she did not ask any information about the dealership or who I was, just about the car (order number, dealer id, etc) that I would give to the robot lady anyway. She then looked up my info and gave me an update. All in all, she was very pleasant to talk to and did not give me any grief at all.
The second time I was forwarded to an analyst, she asked me for my name (told the truth) and then asked if it was for Vision Ford (yes). She then looked up my info, told me my car was being built as we spoke, gave me an estimated delivery date and told me to call back in a week to get the shipping information. Again, she was very pleasant to talk to.
3/15/05, 12:31 PM
#16
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Originally posted by jwede@March 15, 2005, 12:18 PM
You have to say the "T". It is a digit. You don't have to say the letter in the dealer code though.
You have to say the "T". It is a digit. You don't have to say the letter in the dealer code though.
Dunno why it does it like that for me
3/15/05, 01:15 PM
#19
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