Apples and oranges, but I bet you would take it back to Wal-Mart to exchange it

 

Well, I must admit, you have successfully pissed me off....I'm without words.

 

So how long did you guys drive your Bosses before you discovered the problem? How many never noticed it until it was brought up in this thread? I'm sure that the guys doing the PDI's missed it also because it's not a very noticeable problem. The dealer has the power to replace it unless ford tells them otherwise. It's an assembly mistake that you can't blame your dealers for. Get Deysha involved and maybe she can get something done at the level above the dealer.

 

Right. Just like the boss owners are doing with the dealers.
The question is. Is it walmarts fault.

There are panels all over that car. Many owners never noticed it. Very few did. What makes you think a tech (who most likely doesn't specialize in mustangs, particularly bosses) would notice it?

 

The guy that does my PDI's is a very good tech and is very thorough. I'm 99% sure he would miss it.


Which is why if/when the customer finally did notice it, I would make it right, as it would be my responsibility to the customer to keep them happy and right my (the dealership's) mistake (which technically was Ford's mistake but as stated the dealer assumes liability after delivery).

 

So in your theory. Walmart would need to take responsibility.

 

Interesting thread.

Question for Pace, if the vent bezel were to break naturally under warranty (just go with it), would the dealer be obligated to replace it with the actual Boss bezel, or would it be the Shelby bezel since that is what the owner signed off on when he bought it? Just curious.

 

Sounds like you are fishing for something.



If I bought something from Wal-Mart that was defective/had parts missing, etc I would take it back to Wal-Mart.

 

Boss

 

I am fishing. I'm trying to get the answer.
So you take it back to Walmart. Now... Do you hold Walmart accountable for the missing parts. Or do you hold the manufacturing company accountable for it?

 

Thanks.

 

I bought it from Wal-Mart.


It's really not all that different.



Let's say I buy a TV from Wal-Mart. Get it home unpack it and it's missing the battery cover for the remote. I don't call Panasonic, I go back to Wal-Mart and they get me another remote.

No if the picture goes out 6 months later, I contact Panasonic.

 

Ok. So if it takes you 6 months to realize the battery cover is missing will they still just give you another remote?

 

Pretty unlikely don't ya think?


Do you think Panasonic will just give me one?

 

But the battery cover IS there, it's just silver instead of chrome.

 

The thread title still makes me chuckle

 

I thought this thread was about a trim bezel. And panasonic makes crappy televisions anyways.

 

We're shopping at Wal-Mart here. Panny is all us po Boss owners can afford

 

It was me who first discovered the problem, which I had posted in the thread I had started about it. I noticed it the first time I detailed my interior for a show, which was about a month after I bought the car. Cleaned the left vent, then leaned over to clean the right one. Hello!? What's this....??

 

It's obviously a Flat Rock assembly error. The dealer will charge the factory for the error. I had a seam stitch broken on my Recaro Passenger seat and the dealer sent me to an outside firm to make it right. Guess who paid? Not the dealer. Also, had two minor paint issues that had to be fixed. Dealer body shop fixed but guess who paid? Factory. If you have cosmetic issues get them fixed within 12 months of delivery or you are SOL.