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dave07 12/5/13 07:46 AM

Water sloshing sound from passenger rear quarter panel
 
I have a 2013 Mustang GT Coupe and I keep hearing water sloshing around the passenger side rear quarter panel. Anyone else having this issue? I took it to the dealer and the service adviser said this may not be covered under warranty. Is this true? Its definitely not my gas sloshing around either. I filled it up this morning and it was still making the noise.

I'm assuming the drain plugs are clogged with debris from what a read online. Does anyone know the fix for this?

Tominkc 12/11/13 08:36 AM

I had a problem with water getting in from the trunk lid. It wasn't fitting tight around the seal and when I wash my car water would get in. So you might check that.

bones302 12/11/13 10:26 AM

do a search. there is a discussion about this. I had water pooling inside the inside of the fenders in my trunk (behind the carpet on each side) after a heavy downpour. found that this came from a grommet hole behind the taillights.

dave07 12/11/13 12:06 PM


Originally Posted by bones302 (Post 6728631)
do a search. there is a discussion about this. I had water pooling inside the inside of the fenders in my trunk (behind the carpet on each side) after a heavy downpour. found that this came from a grommet hole behind the taillights.

Do I just need to pull up the carpet to access the grommet?

bones302 12/11/13 01:20 PM

you're not going to easily see where it is coming from. I would check the inner fender in the trunk first to see if water is pooled in there. just stick your hand in the side behind the carpet and feel around.

if there is water there, then it is that grommet, which is behind that large plastic trim piece in the center that contains the trunk light.

dave07 12/22/13 10:09 AM

1 Attachment(s)
I took off the trunk panel and inspected around the trunk. I couldn't find any water except around this thing: Attachment 215293

I have no idea what it is.

dave07 12/22/13 02:09 PM

4 Attachment(s)
Ok, so I took off some of the body panels in my car. I noticed some water behind the seat belt grommet.
Attachment 215289

I unbolted the seat belt mechanism:
Attachment 215290

Inside, what is that? Water?:
Attachment 215291

Yep that's nasty gray water in between my inner and outer body panels:
Attachment 215292


So is this covered under warranty or what? I still have my bumper to bumper. Anyone know where the grommets are to drain this bad boy? I felt around but couldn't find any grommets.

Scott5.0 12/22/13 05:32 PM


Originally Posted by dave07 (Post 6733880)
Ok, so I took off some of the body panels in my car. I noticed some water behind the seat belt grommet.

So is this covered under warranty or what? I still have my bumper to bumper. Anyone know where the grommets are to drain this bad boy? I felt around but couldn't find any grommets.

I'd take it to the dealer just like that and let them see that. I cannot imagine that something like that wouldn't be covered under the warranty. Obviously, something was sealed correctly at the factory.

Maybe take a peek under the car right under that spot and see if there is a grommet or a seal down there that does not look right.

Getportfolio 12/22/13 08:26 PM

If they deny you: Tell them you noticed a mosquito larvae in the pooling and you have been running a malaria fever since then.

dave07 12/24/13 08:19 AM


Originally Posted by Scott5.0 (Post 6733967)

I'd take it to the dealer just like that and let them see that. I cannot imagine that something like that wouldn't be covered under the warranty. Obviously, something was sealed correctly at the factory.

Maybe take a peek under the car right under that spot and see if there is a grommet or a seal down there that does not look right.

Everytime I talk to my dealer they give me the run around. Like oh I don't know if if there is anything we can do since it is related to the body. It just pisses me off when I call them because it seems like they don't want to help me.

FordService 12/26/13 12:37 PM


Originally Posted by dave07 (Post 6724154)
I have a 2013 Mustang GT Coupe and I keep hearing water sloshing around the passenger side rear quarter panel...


Originally Posted by dave07 (Post 6733880)
Ok, so I took off some of the body panels in my car. I noticed some water behind the seat belt grommet...


Originally Posted by dave07 (Post 6734594)
Everytime I talk to my dealer they give me the run around. Like oh I don't know if if there is anything we can do since it is related to the body. It just pisses me off when I call them because it seems like they don't want to help me.

Hey dave07,

Let me get this escalated to the customer service manager for your area. Please PM me with your VIN, dealer, mileage, full name, and best daytime number so I can help.

Deysha

dave07 12/30/13 08:53 AM

I took this to the dealer and they think it is fuel sloshing around in the tank. That's total BS. I showed them the photos and they still wont believe me. Drove the car away from the dealer with the sloshing sound still there. Whats worse is when the water freezes in the quarter panel and you can hear the ice banging around against the panels. It's loud. So frustrated right now. I'm curious to see what Ford is going to do. I'm in contact with the customer service manager in my area thanks to Deysha.

FordService 12/31/13 07:15 AM


Originally Posted by dave07 (Post 6736478)
I took this to the dealer and they think it is fuel sloshing around in the tank. That's total BS. I showed them the photos and they still wont believe me. Drove the car away from the dealer with the sloshing sound still there. Whats worse is when the water freezes in the quarter panel and you can hear the ice banging around against the panels. It's loud. So frustrated right now. I'm curious to see what Ford is going to do. I'm in contact with the customer service manager in my area thanks to Deysha.

You're welcome, dave07! :nice:

Deysha

ford4v429 1/1/14 12:57 PM

Thats cool shes got you some help- suggestion to ford though, when cases like this come up with inept service departments, do they get a reprimand of sorts? They certainly should...

FordService 1/3/14 09:56 AM


Originally Posted by ford4v429 (Post 6737687)
Thats cool shes got you some help- suggestion to ford though, when cases like this come up with inept service departments, do they get a reprimand of sorts? They certainly should...

Feedback is important; it helps us learn where we can make changes to improve and maintain customer satisfaction, ford4v429. If you ever need my assistance, don’t hesitate to PM me.

Deysha

SMBJoshy 1/9/14 09:09 PM

Dave07, I believe I have the same exact problem as you've posted. I've recently discovered this same problem with my '13 base Mustang. I never noticed any water sloshing sounds before, but twice now, I can easily hear something banging against the rear driver side panel between the door and the wheel well when braking & accelerating, obviously coming from inside the panel. It started several days ago, then stopped when it got real cold. Now it's warmed up a little bit today pretty well above freezing and I hear the noise again which leads me to believe that there's water inside. It'll be going to the dealer soon.

FordService 1/10/14 07:45 AM


Originally Posted by SMBJoshy (Post 6741286)
Dave07, I believe I have the same exact problem as you've posted. I've recently discovered this same problem with my '13 base Mustang. I never noticed any water sloshing sounds before, but twice now, I can easily hear something banging against the rear driver side panel between the door and the wheel well when braking & accelerating, obviously coming from inside the panel. It started several days ago, then stopped when it got real cold. Now it's warmed up a little bit today pretty well above freezing and I hear the noise again which leads me to believe that there's water inside. It'll be going to the dealer soon.

Definitely bring it in and let me get this escalated to the customer service manager for you area, SMBJoshy. Please, PM me with your VIN, dealer, mileage, full name, and best daytime number so I can help.

Deysha

dave07 1/11/14 04:53 AM


Originally Posted by SMBJoshy (Post 6741286)
Dave07, I believe I have the same exact problem as you've posted. I've recently discovered this same problem with my '13 base Mustang. I never noticed any water sloshing sounds before, but twice now, I can easily hear something banging against the rear driver side panel between the door and the wheel well when braking & accelerating, obviously coming from inside the panel. It started several days ago, then stopped when it got real cold. Now it's warmed up a little bit today pretty well above freezing and I hear the noise again which leads me to believe that there's water inside. It'll be going to the dealer soon.

Keep us posted as to what you find it. I'm about 90 % sure the water is getting in through the wheel well.

PonyOx 1/12/14 01:59 PM

I recently started hearing sloshing in the passenger rear fender on my '14 as well as I turn corners.

When the car is parked, if I rock the car the water comes out in front of the right rear wheel. Time to give the dealer a call. I'm sure the freeze/thaw cycles in winter aren't doing great things for the affected area.

Cross your fingers that I won't need Deysha's assistance.

FordService 1/13/14 09:25 AM


Originally Posted by PonyOx (Post 6742621)
I recently started hearing sloshing in the passenger rear fender on my '14 as well as I turn corners.

When the car is parked, if I rock the car the water comes out in front of the right rear wheel. Time to give the dealer a call. I'm sure the freeze/thaw cycles in winter aren't doing great things for the affected area.

Cross your fingers that I won't need Deysha's assistance.

Keep me posted as well, PonyOx!

Deysha

dave07 1/14/14 09:40 AM

The dealer fixed this problem under warranty for me today. What happened was the wheel well wasn't sealed completely while at the factory. They sealed it up and sent me on my way.

Hope you this helps anyone else with this problem. Good luck guys. Big thanks to Deysha and my area customer service manager, Frank, for helping me get this solved. Good job!

FordService 1/14/14 12:40 PM


Originally Posted by dave07 (Post 6743533)
The dealer fixed this problem under warranty for me today. What happened was the wheel well wasn't sealed completely while at the factory. They sealed it up and sent me on my way.

Hope you this helps anyone else with this problem. Good luck guys. Big thanks to Deysha and my area customer service manager, Frank, for helping me get this solved. Good job!

Woo hoo! Thanks for the update, dave07!

Deysha

PonyOx 1/14/14 07:52 PM


Originally Posted by FordService (Post 6743042)
Keep me posted as well, PonyOx!

Deysha

So far so good, Deysha. I have an appointment to drop off the car when the leak specialist is available. My dealer experience and service dept have been stellar so far and I expect that they will take care of this with no questions asked.

SMBJoshy 1/15/14 10:49 PM


Originally Posted by dave07 (Post 6743533)
The dealer fixed this problem under warranty for me today. What happened was the wheel well wasn't sealed completely while at the factory. They sealed it up and sent me on my way.

Hope you this helps anyone else with this problem. Good luck guys. Big thanks to Deysha and my area customer service manager, Frank, for helping me get this solved. Good job!

Right on dude! Most likely it's the exact same deal for my car. Hopefully they won't give me run arounds like they did to you at first. After all, they're gonna fix the fuel gauge issue on my car that it's had from day one (won't read anymore than 1/2 to 3/4 tank when filled up) then it's to the body shop for the water leak.

FordService 1/16/14 07:50 AM


Originally Posted by PonyOx (Post 6743876)
So far so good, Deysha. I have an appointment to drop off the car when the leak specialist is available. My dealer experience and service dept have been stellar so far and I expect that they will take care of this with no questions asked.

Awesome! Thank you for the update, PonyOx!


Originally Posted by SMBJoshy (Post 6744385)
Right on dude! Most likely it's the exact same deal for my car. Hopefully they won't give me run arounds like they did to you at first. After all, they're gonna fix the fuel gauge issue on my car that it's had from day one (won't read anymore than 1/2 to 3/4 tank when filled up) then it's to the body shop for the water leak.

You’ll be fine, SMBJoshy! ;) Let me know what they say.

Deysha

PonyOx 1/16/14 07:15 PM

The dealer found an issue with the right rear wheel housing seam. The report says that they sealed it up and drained the water out of the rocker panel. They also went over the rest of the interior to check for any other water intrusion and found none.

Time will tell if the fix worked.

FordService 1/22/14 09:28 AM


Originally Posted by PonyOx (Post 6744720)
The dealer found an issue with the right rear wheel housing seam. The report says that they sealed it up and drained the water out of the rocker panel. They also went over the rest of the interior to check for any other water intrusion and found none.

Time will tell if the fix worked.

Glad to learn this was taken care of for you, PonyOx. I'm here if you ever need me. :nice:

Deysha

PonyOx 1/22/14 07:45 PM


Originally Posted by FordService (Post 6747366)
Glad to learn this was taken care of for you, PonyOx. I'm here if you ever need me. :nice:

Deysha


:mad:

After parking my car in a heated garage all day today (for the first time since the car was "fixed") I heard the sloshing again today as I was driving. I didn't drive it over the weekend when we had a brief warmup and splash of rain, so I'm not sure if they didn't fix it last time or if more water got in.

The car is going back to the dealer tomorrow for another whack at it.

I don't need you yet as the dealer has been cooperative.

FordService 1/23/14 07:28 AM


Originally Posted by PonyOx (Post 6747649)
:mad:

After parking my car in a heated garage all day today (for the first time since the car was "fixed") I heard the sloshing again today as I was driving. I didn't drive it over the weekend when we had a brief warmup and splash of rain, so I'm not sure if they didn't fix it last time or if more water got in.

The car is going back to the dealer tomorrow for another whack at it.

I don't need you yet as the dealer has been cooperative.

Oh man! Keep me posted, PonyOx.

Deysha

typesredline 1/23/14 07:11 PM

Crazy...maybe some was frozen??? And the heat melted it? That's sound implausible. Can't imagine more getting in while it was sitting in a garage. It least they're being helpful at the dealer.

PonyOx 1/23/14 08:53 PM

They moved the car outside after the first service last week, so I didn't have a chance to shake the car to check their work as the temp was in the low teens when I picked it up.

Today they found and fixed another leaky body seam via pressure test. Since the car was outside overnight, there was plenty of ice in there so it has not completely drained. I park in a heated garage during the workday, so the car will get the shake test daily to ensure that the water has eventually cleared.

While they whiffed at the first attempt to fix the issue, they have been responsive and accommodating during the process.

Now, why is this an issue with so many vehicles? Is the right rear body panel assembler asleep at the switch in Flat Rock? :dunno:

typesredline 1/23/14 09:25 PM

Interesting. So I guess they didn't get it all out maybe. Hopefully it's all out now. And thankfully your dealer sounds cool.

Can you take pictures of where this seam is that is letting in the water? I've seen the pics of where the water is but I'd love to see what/where your dealer is sealing.

PonyOx 1/23/14 10:27 PM

Sure, I'll take a few pics to point out the area once the world thaws a bit outside.

70monte 1/31/14 03:00 PM


Originally Posted by typesredline (Post 6748244)
Interesting. So I guess they didn't get it all out maybe. Hopefully it's all out now. And thankfully your dealer sounds cool.

Can you take pictures of where this seam is that is letting in the water? I've seen the pics of where the water is but I'd love to see what/where your dealer is sealing.


I would like to see this as well. Even though I usually don't drive mine in rain or bad weather, I would like to check mine to see if it's been sealed properly. I don't want to get out of warranty before I discover mine doing it.


From where the seam is, is water only getting in while driving or can it get in just sitting in the rain or from washing the car? Thanks.


Wayne

dave07 2/1/14 06:28 AM


Originally Posted by 70monte (Post 6751841)

I would like to see this as well. Even though I usually don't drive mine in rain or bad weather, I would like to check mine to see if it's been sealed properly. I don't want to get out of warranty before I discover mine doing it.

From where the seam is, is water only getting in while driving or can it get in just sitting in the rain or from washing the car? Thanks.

Wayne

The water is definitely coming in through the wheel wells. It would only come from driving the car in the rain. Maybe if you pressure wash your wheel wells the water could get in that way.

70monte 2/1/14 11:16 AM


Originally Posted by dave07 (Post 6752110)
The water is definitely coming in through the wheel wells. It would only come from driving the car in the rain. Maybe if you pressure wash your wheel wells the water could get in that way.


Ok, thanks. I will look at mine and see if I can tell anything. I have never heard the water sloshing sound when I did drive it in the rain so maybe I'm good.


Wayne

PonyOx 2/6/14 06:07 PM

1 Attachment(s)
Sorry for the delay in posting a pic, but as you can tell from the gunk on the car it is winter in these parts.

The inner edge in the area between the two red arrows is where the tech found that there wasn't a good seal. I've not stuck my head in the wheel well to get a look, but it feels like this is where the inner fender liner meets up with the outer fender/body.

If Spring ever arrives, I'm going to give that area a good visual as I'm swapping winter tires for summer skins.

In the mean time, I'm waiting for a considerable thaw (not in the forecast) to see if there is still water in there. I've noticed water below that rocker panel after the car sits indoors all day, but the roads have not been very high traction so I can't give the car a good wiggle while driving to induce the splashing.

70monte 2/6/14 06:59 PM

Just to clarify, is that picture of the area before the rear wheel or behind it? It looks like before it but I don't have my Mustang here to look at.


Wayne

PonyOx 2/6/14 07:16 PM

That's the area before the right rear wheel.

70monte 2/8/14 11:27 AM

Thanks. The weather has been horrible here so my car is in storage again at another location so I've not had the chance to look mine over.


Wayne

ricktd91 3/16/14 06:18 PM

Hey guys,
sorry to revive this thread, but I suspect my car is having the same issues as OP.

To get this straight, did all of you who had this happening to your cars, were able to get the dealer to fix this?
I'm pretty upset that my 6-7month old brand new mustang is trapping water inside the body panels..how is this even possible in todays standards..anyways.

Im taking mine to my dealer on Tuesday and I just want to anticipate any BS they might pull on me.

Thanks,
rick

GottaHaveIt 4/10/14 08:39 PM

1 Attachment(s)
But if your paint doesnt stick to aluminum because Ford cannot get it right & it blisters & peals away , you have wait until they think there is a problem . There is on many Mustangs of 05 up to 09 with aluminum hoods. My hood happened when the scoop started to lift within the first year & it's back big time, Ford says it's way past warrenty so to bad, I'm baffeled that example UPS trucks and airplanes NEVER have this problem everbut Ford does & they figure it's ok we sold you the car we got your money thanks .
So buyer beware without that clause of paint issues

dave07 10/9/14 03:41 PM

My car had to go back into the dealership for this leak. Apparently it wasn't fixed right. I rarely drive my car in the rain now that I have a truck for that. But I got stock in a rainstorm the other day and now the sloshing is back!

The dealer said once again that it is the gas but I'm 99% sure that its water in there. We will find out in winter when that shiz turns into ice and starts bouncing around.

FordService 10/10/14 08:05 AM


Originally Posted by dave07 (Post 6858524)
My car had to go back into the dealership for this leak. Apparently it wasn't fixed right. I rarely drive my car in the rain now that I have a truck for that. But I got stock in a rainstorm the other day and now the sloshing is back!

The dealer said once again that it is the gas but I'm 99% sure that its water in there. We will find out in winter when that shiz turns into ice and starts bouncing around.

Oh no! Let me get this escalated for you again, dave07. Be sure to PM me with your dealer’s name and best daytime number.

Deysha

ThePope 10/22/14 07:46 PM

I'm bring my 2014 GT with 3,100 miles to my dealer tomorrow for the same concern!!! Wish you luck on your stang.

dave07 10/23/14 05:44 AM


Originally Posted by ThePope (Post 6862610)
I'm bring my 2014 GT with 3,100 miles to my dealer tomorrow for the same concern!!! Wish you luck on your stang.

Yea let us know how you make out!

awoychosky123 10/23/14 11:04 AM

Holly Crap this sounds like a real bad problem I hope they can finally fix it. O.o

ThePope 10/24/14 06:41 PM

Well, I dropped the Mustang off at my dealership Thursday evening. This afternoon I received a phone call from my service advisor, they found a seam in the passenger rear quarter panel that lost a seal causing the water to get in. After pressure testing and water testing, they were able to repair the seam. For once I'm waiting for a rainy day to verify the repair was done correctly. Overall, it was a painless visit to the dealership and hope I don't have to return for the same issue. I can understand the frustration for people for I am a Service Advisor for an Audi dealership.

dave07 10/24/14 07:15 PM


Originally Posted by ThePope (Post 6863269)
Well, I dropped the Mustang off at my dealership Thursday evening. This afternoon I received a phone call from my service advisor, they found a seam in the passenger rear quarter panel that lost a seal causing the water to get in. After pressure testing and water testing, they were able to repair the seam. For once I'm waiting for a rainy day to verify the repair was done correctly. Overall, it was a painless visit to the dealership and hope I don't have to return for the same issue. I can understand the frustration for people for I am a Service Advisor for an Audi dealership.

I'm very happy that you got this resolved. It's good to see that your dealer went through the proper procedures to get this fixed! Do you know what they sealed the seam with? Also, was the water getting in through the wheel well?

FordService 10/27/14 12:31 PM


Originally Posted by ThePope (Post 6863269)
Well, I dropped the Mustang off at my dealership Thursday evening. This afternoon I received a phone call from my service advisor, they found a seam in the passenger rear quarter panel that lost a seal causing the water to get in. After pressure testing and water testing, they were able to repair the seam. For once I'm waiting for a rainy day to verify the repair was done correctly. Overall, it was a painless visit to the dealership and hope I don't have to return for the same issue. I can understand the frustration for people for I am a Service Advisor for an Audi dealership.

That’s good, ThePope! Thank you for the update and keep us posted.

Deysha

Critical Mass 10/28/14 02:05 PM


Originally Posted by ford4v429 (Post 6737687)
Thats cool shes got you some help- suggestion to ford though, when cases like this come up with inept service departments, do they get a reprimand of sorts? They certainly should...

I've been told by both Ford and Nissan that feedback means everything these days. Negative reports can hurt their allocation standings, and a great deal of other things.

On the service side it may not be so dramatic, but on the sales side, your feedback means everything to the dealers.

ThePope 11/3/14 04:58 AM


Originally Posted by dave07 (Post 6863276)
I'm very happy that you got this resolved. It's good to see that your dealer went through the proper procedures to get this fixed! Do you know what they sealed the seam with? Also, was the water getting in through the wheel well?


Originally Posted by FordService (Post 6864124)
That’s good, ThePope! Thank you for the update and keep us posted.

Deysha

https://themustangsource.com/forums/...-leak_area.jpg

This is where the leak was coming in from according to my service consultant. But this past Saturday we had a heavy rain fall and I drove the Mustang about 40 miles. Sunday the car sat. First thing this morning driving to work, I hear the water sloshing back and fourth again. I'm going to call my dealership AGAIN and tell them it needs to be looked at again. Hopefully THIS TIME it will be corrected.

FordService 11/3/14 09:02 AM


Originally Posted by ThePope (Post 6865980)
This is where the leak was coming in from according to my service consultant. But this past Saturday we had a heavy rain fall and I drove the Mustang about 40 miles. Sunday the car sat. First thing this morning driving to work, I hear the water sloshing back and fourth again. I'm going to call my dealership AGAIN and tell them it needs to be looked at again. Hopefully THIS TIME it will be corrected.

Oh noooo, ThePope! Definitely make another appointment with them and let me escalate it for you. Please, PM me with your VIN, dealer, mileage, full name, and best daytime number.

Deysha

ThePope 11/3/14 10:35 AM


Originally Posted by FordService (Post 6866015)
Oh noooo, ThePope! Definitely make another appointment with them and let me escalate it for you. Please, PM me with your VIN, dealer, mileage, full name, and best daytime number.

Deysha

Info sent. Thank you Deysha

FordService 11/3/14 12:21 PM


Originally Posted by ThePope (Post 6866058)
Info sent. Thank you Deysha

No problem, ThePope. I'll get back to you as soon as possible.

Deysha

ThePope 11/6/14 05:31 PM

Dropped of the stang at the dealer this evening. Let's see what visit #2 brings......

FordService 11/7/14 09:41 AM


Originally Posted by ThePope (Post 6867125)
Dropped of the stang at the dealer this evening. Let's see what visit #2 brings......

Fingers crossed, ThePope.

Deysha

ThePope 11/13/14 09:49 AM

Well, I wanted to touch base with everyone on my vehicle. I dropped the caron 11/6. I received a phone call the next day from the service manager statingthe same seam is allowing the water into the quarter again. He asked me for permission to sent my car to a body shop they deal with "specifically for mustangs" to have the seam repaired and to have them repaint the insidewheel well. I gave them permission to fix the vehicle. At that point, I receivedanother call a few days later letting me know they water tested the vehicle multipletimes and no water is going into the quarter. I then was called on 11/12 letting me know the car was done. I then picked up my vehicle later that day.When I went over the vehicle, I found the quarter panel scratched (was never there) and the workmanship was not to my approval, the inside of the car smelled like a body shop, and the rear window was filled with condensation. I pointed all this out to the service manager and he had the nerve to tell me and I quote “I never saw the car before or after so I can't say" I was then offered a free oil change for my troubles that I declined. At that point I was fustrated and took the car. The real test will be done when it rains.

Sorry to run on. As working as a service consultant for an Audi dealership, I cannot believe how poor the service quality is at the dealer I purchased the Mustang from. Ford customer relations were just as bad to deal with but I won't get into that here. I'll keep everyone posted........

dave07 11/13/14 05:13 PM


Originally Posted by ThePope (Post 6868970)
Well, I wanted to touch base with everyone on my vehicle. I dropped the caron 11/6. I received a phone call the next day from the service manager statingthe same seam is allowing the water into the quarter again. He asked me for permission to sent my car to a body shop they deal with "specifically for mustangs" to have the seam repaired and to have them repaint the insidewheel well. I gave them permission to fix the vehicle. At that point, I receivedanother call a few days later letting me know they water tested the vehicle multipletimes and no water is going into the quarter. I then was called on 11/12 letting me know the car was done. I then picked up my vehicle later that day.When I went over the vehicle, I found the quarter panel scratched (was never there) and the workmanship was not to my approval, the inside of the car smelled like a body shop, and the rear window was filled with condensation. I pointed all this out to the service manager and he had the nerve to tell me and I quote “I never saw the car before or after so I can't say" I was then offered a free oil change for my troubles that I declined. At that point I was fustrated and took the car. The real test will be done when it rains.

Sorry to run on. As working as a service consultant for an Audi dealership, I cannot believe how poor the service quality is at the dealer I purchased the Mustang from. Ford customer relations were just as bad to deal with but I won't get into that here. I'll keep everyone posted........

That stinks about how they returned the car to you! Is the paint scratched off your quarter panel?

It would be nice if some of these dealerships would take pride in their work. I would be embarrassed to give a car back with the issues you stated. And an oil change for compensation, is that a joke?

ThePope 11/13/14 07:15 PM


Originally Posted by dave07 (Post 6869074)
That stinks about how they returned the car to you! Is the paint scratched off your quarter panel?

It would be nice if some of these dealerships would take pride in their work. I would be embarrassed to give a car back with the issues you stated. And an oil change for compensation, is that a joke?


The paint didn't get scratched off. Just a scratch from being careless. But still, that no excuse in my eyes.

Jacobplano 11/22/14 04:04 PM

Hey everyone, I'm experiencing this problem as well. There was a storm here in Texas a few weeks ago and there was minor sloshing that went away over time. Now, there was a huge storm and the sloshing is back. Passenger side rear panel over the wheel well. I'm taking it in to ford this week to have it looked at, please wish me luck! It's a 14 GT with 4200 miles, shouldn't be having these issues!

gkcontra 11/22/14 06:02 PM

I just heard this for the first time 2 days ago and figured maybe it was a water bottle left by my son or daughter but there as no bottle. I was hit by the same storms as Jacob this week. I'll be looking at it tomorrow because it rained again today. Bad luck for 4 months and 500 miles old.

dave07 12/2/14 06:00 AM

Have the dealers fixed this for you guys?

FordService 12/2/14 12:01 PM


Originally Posted by ThePope (Post 6869109)
The paint didn't get scratched off. Just a scratch from being careless. But still, that no excuse in my eyes.

Any recent updates, ThePope?


Originally Posted by Jacobplano (Post 6871614)
Hey everyone, I'm experiencing this problem as well. There was a storm here in Texas a few weeks ago and there was minor sloshing that went away over time. Now, there was a huge storm and the sloshing is back. Passenger side rear panel over the wheel well. I'm taking it in to ford this week to have it looked at, please wish me luck! It's a 14 GT with 4200 miles, shouldn't be having these issues!


Originally Posted by gkcontra (Post 6871645)
I just heard this for the first time 2 days ago and figured maybe it was a water bottle left by my son or daughter but there as no bottle. I was hit by the same storms as Jacob this week. I'll be looking at it tomorrow because it rained again today. Bad luck for 4 months and 500 miles old.

I’d like to get this escalated for you guys as well. Please PM me with your VIN, dealers, mileage, full names, and best daytime numbers.

Deysha

csrMark 12/4/14 07:51 PM

WOW.. this post is kinda freaky. If water is getting inside that easy, this would also mean exhaust fumes could also get it... That means this vehicle was never pass a safety inspection??? Time for a service bulletin Ford

csrMark 12/4/14 07:51 PM

After it's fixed, I would definitely have the vehicle RUST CHECK or KROWN sprayed

kcurley 12/5/14 02:33 PM

Anyone know how to drain the water out?

I have a leak in my 07 convertible top and water funneled down into the passenger quarter panel. I see a ton of water down there but couldn't find a plug or anything I could do to drain it.

I could try siphoning it out through the quarter window slit but that will be a pain.

Last1 12/6/14 05:13 PM

I have this same problem. I thought it was the seatbelt mechanism that got loose. I definitely hear water and something banging around... Most likely ice. Calling my dealership on Monday...

Last1 12/9/14 07:49 PM

I'm dropping my car off to the dealer this Friday. It rained all day today and I can hear what sounds like ALOT of water sloshing around in the passenger quarter panel when I hit the brakes. Ugh

FordService 12/10/14 10:21 AM


Originally Posted by Last1 (Post 6876017)
I have this same problem. I thought it was the seatbelt mechanism that got loose. I definitely hear water and something banging around... Most likely ice. Calling my dealership on Monday...


Originally Posted by Last1 (Post 6876782)
I'm dropping my car off to the dealer this Friday. It rained all day today and I can hear what sounds like ALOT of water sloshing around in the passenger quarter panel when I hit the brakes. Ugh

Glad you have an appointment to get this sloshing sound taken care of, Last1. Let me escalate this for you as well. Please PM me with your VIN, dealer, mileage, full name, and best daytime number.

Deysha

Last1 12/10/14 04:25 PM

Thanks Deysha! Message sent.

FordService 12/11/14 07:05 AM


Originally Posted by Last1 (Post 6877089)
Thanks Deysha! Message sent.

Great! You're welcome, Last1!

Deysha

jbg00d 12/19/14 06:19 PM

Hello.

This is a problem with most of the late model mustangs... It's a factory mis-programming with the body seam sealer.

The RT wheelhouse where the inner wheelhouse and outer quarter skin are spot welded (wheelhouse lip).

How the fix.
On the inside of the vehicle, remove rear seat, quarter trim and seat belt retract, extract the water with a sponge making sure it's dry. Then apply a good amount of urethane seam sealer where the outer skin and inner wheelhouse meet. Apply seam sealer as far as you can reach into the quarter panel.

On the outside:
Simply remove the rear wheel, clean the wheelhouse lip and apply a two-part, urethane grade seam sealer to the edge pushing it into the seam.

Through the wheel back on, reassemble the inside and you're done.

Hope this helps you all...

Thanks.

Last1 12/20/14 09:48 AM

Update: Service department found water in that panel. They drained and sealed with the method above explained by jbg00d. The true test will be when it rains this week and I drive the car in it. Keeping my fingers crossed that it's fixed...

Thanks again to Deysha, the dealer and Ford Customer Service for their help!

soundman2033 12/23/14 07:05 AM

I have an 06 with the same problem, only it's the drivers side, and it leaks sitting still in the rain, got up today to a drivers floor of water.

FordService 12/23/14 09:20 AM


Originally Posted by Last1 (Post 6879821)
Update: Service department found water in that panel. They drained and sealed with the method above explained by jbg00d. The true test will be when it rains this week and I drive the car in it. Keeping my fingers crossed that it's fixed...

Thanks again to Deysha, the dealer and Ford Customer Service for their help!

That’s great, Last1! You’re very welcome!

Deysha

craigk 12/24/14 10:34 AM

I signed up to this forum for the exact same issue. 2014 Mustang GT with 1,800 miles.

Deysha, I'll be PMing you the information you've been requesting in this thread. Thanks in advance for your help.

FordService 12/26/14 07:12 AM


Originally Posted by craigk (Post 6880943)
I signed up to this forum for the exact same issue. 2014 Mustang GT with 1,800 miles.

Deysha, I'll be PMing you the information you've been requesting in this thread. Thanks in advance for your help.

Thank you for the PM, craigk! I’ll get back to you as soon as possible.

Deysha

ford4v429 1/2/15 12:19 PM

I find it almost funny in a way...before the forum crashed I had put a bunch of pics up of my brand new 06 stripped down in the garage, pics of dozens of missed seams- where sealer was missing like a bubble went thru the line, or simply beside the seam doing nothing- and got several'you gotta be kidding' type responses for folks thinking it was stupid to go over a fine new car... somewhere along the way Ford has fallen so far behind the competition- namely hyundai and toyota- regarding panel fitting/sealing procedures. my 06 was mostly drivers side there were big gaps around the rear shock mount recess on both sides, but the entire drivers side was missed, and the lower/rear trunk on drivers side was beside the seam...

one thing I dont see concerns with here- the bottoms NEED to drain- just from condensation there will be moisture, dont recall the drains on my 06, but know I was very careful sealing not to block them off. even a little water in the lower pinch weld is really bad- if it freezes it will expand likely breaking the paint-ecoat surrounding the spot weld dimples, that would worry me bigtime- at a minimum I would squirt some heavy oil- not much, the gaps are tiny- a little oil wont slosh, but might slow corrosion.
would be very interesting if someone at AAI could explain the drain locations- they are CERTAINLY designed in, and obviously not working on these new models- Deysha, I might suggest you bring this to service attention-afraid ive been a bit to critical on them to write anyone there without upsetting them :)
ford might be way ahead to give the dealers a TSB on checking quarter/rocker drain issues- fixing leaks in are only part of the equation, it sounds like dealers arent looking for the second part... just sayin :)

in the meantime, if I can resurrect my old laptop, I'll try to find the old sealing pics from my 06- I need to anyways as it will save me time on the 09 if I ever go to drive it- it will also get disassembled/sealed before hitting the road, and there were so many areas I cant remember them all...
my single biggest concern on my 06, the wifes 07, and one side of the 09- there is a 'flap' in front of the rear tires, where wheelhouse meets floor/rocker- 5 of the 6 seams on our cars had the exact same flaw- and its difficult to see- put a camera behind the flap, get a pic- it should be undercoated, about 2/3 of the cars ive checked were missed- if clean you can see why- the angle of the undercoat wand leaves a 'shadow' behind the flap if not aimed just right, leaving exposed seam in a area that in my opinion would be the single most expensive to repair area of the car... also on the top of that flap, mismatch leaves a small gap, two of our cars were open, one was sealed- leads me to believe sealing/undercoat is done by hands, not robots. the little hole funnels down to a blind pinchweld, filling that with salt/road grime will insure it cant last forever. a few minutes cleaning/sealing (in my opinion) will absolutely extend the rustfree life of the car by years.

these are wonderful cars, plagued by the simplest of sealing problems on the hoods, cowls, and quarters- it would be far cheaper in dollars for ford to nip these in the bud at AAI than to keep dealing with warranty costs- and priceless regarding customer reputation- we bought three, love them all, but I cannot give AAI a free pass on sloppy workmanship. I'm not complaining just to complain- I'm trying to offer ford some constructive criticism because AAI is still dropping the ball, here a decade into S197 production, we still are seeing folks posting of stupid flaws in 2013/2014 models that require repeat dealer visits/escalations...had AAI simply been a tiny bit more observant there would be none of these threads- sadly some of the most active in the forums- thats sad, and I know Ford can do better. till they do' I'll continue to be both a thorn in their side and a non-customer- not because I hate ford, but because I care and want them to be at least as good as the other guys. if noone speaks up, who is to say the 2015 will be any better?
tim

klgroth 1/4/15 12:26 PM

I've owned my 2014 GT coupe for about three weeks now, and just began experiencing this issue with it a few days ago. So glad I found this thread! Will be dropping it off tomorrow with service when I pick up my registration paperwork, hopefully they listen to me when I try to tell them about this issue... im surprised Ford hasnt had any type of recall whatsoever for this, despite it seeming to be such a common issue.
Never had this issue with my 09 GT coupe... :/

ThePope 1/4/15 09:09 PM

Got into my car today after being off for 5 days. We had rain last night and today. Open my driver's door and found a puddle of water in my weather tech mat on the driver's front floor. Inspected and found my steering shaft kind of wet. I never had this issue with my 2010. Since I bought this 14, it's been one water leak after another. Before I start yelling at my dealership where I bought it, I'm going to inspect and clean my cowl drains. I tell you if it wasn't for me being a die hard Mustang fanatic, I would of got ride of this car a long time ago. My car just broke 5,000 miles too.

klgroth 1/4/15 09:28 PM

1 Attachment(s)

Originally Posted by ThePope (Post 6884392)
Got into my car today after being off for 5 days. We had rain last night and today. Open my driver's door and found a puddle of water in my weather tech mat on the driver's front floor. Inspected and found my steering shaft kind of wet. I never had this issue with my 2010. Since I bought this 14, it's been one water leak after another. Before I start yelling at my dealership where I bought it, I'm going to inspect and clean my cowl drains. I tell you if it wasn't for me being a die hard Mustang fanatic, I would of got ride of this car a long time ago. My car just broke 5,000 miles too.

My mom had a similar issue with her 06 GT... Her driver side floor board would flood a bit during a good rain. I can't remember if she ever figured it out or not...

Tore the backside out of my mustang tonight while on duty, and found my issue is the exact same as everyone else's has seemed to be. Found about an inch of water pooled between the interior and exterior quarter panels.. Praying my service guys listen to me tomorrow when I tell them the issue!

klgroth 1/5/15 05:11 PM

Took the car to service today - they confirmed there was water in there, removed the water and tried to do a water test. After 2+ hours in the waiting room, he told me they couldn't figure out where the water was coming in at (even tho I described the wheel well issue to them) and I'll have to come back in a week or so when they have a loaner car for me. Since I'll be on deployment during that time, it'll be early to mid February before my car goes back in... Frustrating!

FordService 1/6/15 07:36 AM


Originally Posted by ford4v429 (Post 6883445)
I find it almost funny in a way ...

PM me with the VIN for you 2006 and refer me back to this post, ford4v429. I’ll get it documented on your file.


Originally Posted by ThePope (Post 6884392)
Got into my car today after being off for 5 days. We had rain last night and today. Open my driver's door and found a puddle of water in my weather tech mat on the driver's front floor. Inspected and found my steering shaft kind of wet. I never had this issue with my 2010. Since I bought this 14, it's been one water leak after another. Before I start yelling at my dealership where I bought it, I'm going to inspect and clean my cowl drains. I tell you if it wasn't for me being a die hard Mustang fanatic, I would of got ride of this car a long time ago. My car just broke 5,000 miles too.


Originally Posted by klgroth (Post 6884635)
Took the car to service today - they confirmed there was water in there, removed the water and tried to do a water test. After 2+ hours in the waiting room, he told me they couldn't figure out where the water was coming in at (even tho I described the wheel well issue to them) and I'll have to come back in a week or so when they have a loaner car for me. Since I'll be on deployment during that time, it'll be early to mid February before my car goes back in... Frustrating!

Glad you brought it in, klgroth. Be sure you guys PM me with your VIN, dealer, mileage, full name, and best daytime number so I can escalate this for you as well.

Deysha

DarkPony37 1/6/15 07:11 PM

I've got a 2014 with about 7k on it now. Bought it new on July 4th with about 11 miles on the odometer. This was the first brand new car I've purchased but my 3rd Mustang (Wife had a '99 and at one point I had a '65). So I'm driving to work this morning and kept hearing a slosh - slosh sound when I hit the brakes. This was the first time I've heard this but I had less than 1/4 tank so I figured it was the empty tank. I did some research and checked from the trunk to see if I could feel moisture but felt nothing. After reading about this issue here I immediately joined and am planning a trip to the dealer. I already have a strange sound from the engine and a horrible creak from the seat belt holder, but now I've got to worry about my car rusting out from underneath me? Is there some TSB or service bulletin I can reference when I talk to them?

20bmr14 1/6/15 07:43 PM

For the folks with water in the fender well. Like the picture shows pull the seat belt assembly off and wet vac the water out. Dry it well with a towel. Using a flash light you will see factory body sealer at the back and bottom of that well. Use a healthy glob of silicone and smooth it UNDER and along both sides of the body sealer seam and you will never see or hear water again. The factory seam doesnt seal and water comes in from the rr wheel well. I have sealed about 4 or 5 13 and 14 Mustangs and they never had water issues again.

dave07 1/6/15 08:11 PM


Originally Posted by 20bmr14 (Post 6885070)
For the folks with water in the fender well. Like the picture shows pull the seat belt assembly off and wet vac the water out. Dry it well with a towel. Using a flash light you will see factory body sealer at the back and bottom of that well. Use a healthy glob of silicone and smooth it UNDER and along both sides of the body sealer seam and you will never see or hear water again. The factory seam doesnt seal and water comes in from the rr wheel well. I have sealed about 4 or 5 13 and 14 Mustangs and they never had water issues again.

Do you work for a dealership? I'm surprised there is no TSB for this or anything.

DarkPony37 1/7/15 07:39 PM


Originally Posted by 20bmr14 (Post 6885070)
For the folks with water in the fender well. Like the picture shows pull the seat belt assembly off and wet vac the water out. Dry it well with a towel. Using a flash light you will see factory body sealer at the back and bottom of that well. Use a healthy glob of silicone and smooth it UNDER and along both sides of the body sealer seam and you will never see or hear water again. The factory seam doesnt seal and water comes in from the rr wheel well. I have sealed about 4 or 5 13 and 14 Mustangs and they never had water issues again.

I don't have a problem with working on my own car, but should I be expected to fix something myself on a brand new car? It's almost the principal of the matter. Besides, I go in there and fix something and it goes wrong who do I blame?

Beefster 1/8/15 10:03 AM

Is there any specific build dates for this problem?
Has Ford finally fixed this problem on the assembly line?

Nate2014gt 1/12/15 04:59 PM

I have a 2014 I bought back in July, it has about 7k miles now and I just got the passenger rear quarter panel sloshing this week. It started as a banging noise when I'd brake or accelerate. Now that it's warmer it has turned to sloshing. I think I'll try to dry and seal it myself this weekend. Sounds like there should be a tsb on this. I don't like other people working on my car if I can help it. I used to work at a Ford dealer, lol.

klgroth 1/14/15 04:07 PM

I think I'm going to have to fix mine myself as well. Dealership told me they would call when they had a loaner car available to me - because despite telling them the exact problem, they "couldn't figure out where the leak was coming from". A week and a half later and I still haven't received the phone call. Wanted to have this resolved prior to snowfall to avoid having salty slush water splashing into the insides of my beautiful brand new car, but it's already snowed 2 or 3 times since I went into the dealership.

FordService 1/15/15 12:15 PM


Originally Posted by DarkPony37 (Post 6885059)
I've got a 2014 with about 7k on it now. Bought it new on July 4th with about 11 miles on the odometer. This was the first brand new car I've purchased but my 3rd Mustang (Wife had a '99 and at one point I had a '65). So I'm driving to work this morning and kept hearing a slosh - slosh sound when I hit the brakes. This was the first time I've heard this but I had less than 1/4 tank so I figured it was the empty tank. I did some research and checked from the trunk to see if I could feel moisture but felt nothing. After reading about this issue here I immediately joined and am planning a trip to the dealer. I already have a strange sound from the engine and a horrible creak from the seat belt holder, but now I've got to worry about my car rusting out from underneath me? Is there some TSB or service bulletin I can reference when I talk to them?


Originally Posted by Nate2014gt (Post 6887129)
I have a 2014 I bought back in July, it has about 7k miles now and I just got the passenger rear quarter panel sloshing this week. It started as a banging noise when I'd brake or accelerate. Now that it's warmer it has turned to sloshing. I think I'll try to dry and seal it myself this weekend. Sounds like there should be a tsb on this. I don't like other people working on my car if I can help it. I used to work at a Ford dealer, lol.


Originally Posted by klgroth (Post 6887923)
I think I'm going to have to fix mine myself as well. Dealership told me they would call when they had a loaner car available to me - because despite telling them the exact problem, they "couldn't figure out where the leak was coming from". A week and a half later and I still haven't received the phone call. Wanted to have this resolved prior to snowfall to avoid having salty slush water splashing into the insides of my beautiful brand new car, but it's already snowed 2 or 3 times since I went into the dealership.

Hi guys,

Welcome to the forum! My name is Deysha with Ford Service. If you haven’t already, please make an appointment with your dealers to get this sloshing sound looked into. Then, PM me with your VIN, dealer, mileage, full name, and best daytime number. I’ll loop in the customer service manager for your area.

Deysha

Nate2014gt 1/17/15 10:15 AM

Thanks, Deysha. I pulled the rear seats and panel out and in about 45 minutes I had the water out. Letting it air dry now, then I'll seal it back up. I just thought it'd be faster to do it myself. I know if I take it to a dealer it'll take more time than I can spare right now, lol. Wasn't as big a deal as I thought it would be, but I think there should be a tsb on this issue. Y'all have a good weekend!

ford4v429 1/17/15 11:42 AM

Quote:
Originally Posted by ford4v429 https://themustangsource.com/forums/...s/viewpost.gif
I find it almost funny in a way ...


Originally Posted by FordCustomerService
PM me with the VIN for you 2006 and refer me back to this post, ford4v429. I’ll get it documented on your file.

its a long, long out of warranty thing, and any production oddities Im sure have changed long ago- and its completely corrosion free underneath :) any comments in the file probably arent worth the time to put in there... if you want it, the VIN is 1ZVFT82H765165586, not worried about vins as they were in sig lines for years, probably still visible on the 'waybackmachine.com' internet archives...

I just brought it up originally as (not here at TMS) on some forums I got a bit flamed for suggesting folks look under their cars just to make sure the factory did a good job... mistakes happen better to doublecheck for onesself than assume :)

anyways, on these 14s with water pooling, I would really like to hear back from AAI as to what drains these areas- fixing leaks is good, but verifying drains are open might be more important- theres gotta be a drain there somewhere :)
tim

Nate2014gt 1/17/15 06:44 PM

I checked underneath the quarter panel and couldn't find any, also from inside there didn't seem to be one.

FordService 1/19/15 07:58 AM


Originally Posted by Nate2014gt (Post 6888999)
Thanks, Deysha. I pulled the rear seats and panel out and in about 45 minutes I had the water out. Letting it air dry now, then I'll seal it back up. I just thought it'd be faster to do it myself. I know if I take it to a dealer it'll take more time than I can spare right now, lol. Wasn't as big a deal as I thought it would be, but I think there should be a tsb on this issue. Y'all have a good weekend!

You’re welcome, Nate2014gt. Thanks for the update!


Originally Posted by ford4v429 (Post 6889011)
its a long, long out of warranty thing, and any production oddities Im sure have changed long ago- and its completely corrosion free underneath :) any comments in the file probably arent worth the time to put in there... if you want it, the VIN, not worried about vins as they were in sig lines for years, probably still visible on the 'waybackmachine.com' internet archives ...

Thanks, ford4v429. FRAP is made aware of any discrepancies when vehicles are brought to the dealerships. This information is put into the system and they go from there, and the same with our Tech Hotline. Your Ford Dealer is able to look into where/if any drains are on these vehicles.

Deysha

dave07 1/30/15 05:39 AM


typesredline 1/31/15 05:15 PM


Originally Posted by dave07 (Post 6893605)

Wow! Just wow.

soundman2033 2/11/15 08:09 AM

I looked at a video last week that showed the drain location for my 06 ,took a wet dry vacuum to it Saturday took about 30 minutes, and now the water drains like it should. Look on you tube, hope this helps someone else.

dave07 2/11/15 08:12 AM


Originally Posted by soundman2033 (Post 6897725)
I looked at the dave 07 video last week that showed the drain location, took a wet dry vacuum to it Saturday and now the water drains like it should. Look on you tube, hope this helps someone else.

Where exactly is the drain location? I thought water isn't supposed to get into this area in the first place.


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