Contact Ford Corporate?
3/19/13, 11:56 AM
#1
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Contact Ford Corporate?
Is this possible? The customer service manager for my region advised me to contact them via email, however, emails aren't publicly available right now due to system updates on their end.
This is the message displayed on their contact page:
"We are currently updating our systems and temporarily cannot accept email."
This is the message displayed on their contact page:
"We are currently updating our systems and temporarily cannot accept email."
3/19/13, 12:23 PM
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My Mustang has been at a dealership for 31days. The transmission has an issue. It took them two weeks to finally break it down and another two weeks to place orders on all the parts needed for the repair. The customer service manager I've been dealing with, Cynthia, just informed me that one of the parts they're waiting for is backordered. They are now going to order and replace the trans with a brand new one seeing as that is the only acceptable option. I want to contact someone who I can speak to about this matter. Customer Service can not do anything for me except continue to hound the dealership. She has been apologizing and even went as far as telling me this is wrong and that she was truly sorry for my trouble.
I'd be surprised if Deysha responds to this thread.
I'd be surprised if Deysha responds to this thread.
3/19/13, 12:27 PM
#7
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My Mustang has been at a dealership for 31days. The transmission has an issue. It took them two weeks to finally break it down and another two weeks to place orders on all the parts needed for the repair. The customer service manager I've been dealing with, Cynthia, just informed me that one of the parts they're waiting for is backordered. They are now going to order and replace the trans with a brand new one seeing as that is the only acceptable option. I want to contact someone who I can speak to about this matter. Customer Service can not do anything for me except continue to hound the dealership. She has been apologizing and even went as far as telling me this is wrong and that she was truly sorry for my trouble.
I'd be surprised if Deysha responds to this thread.
I'd be surprised if Deysha responds to this thread.
3/19/13, 12:35 PM
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As far as the lemon law, I've already sued Ford Motor Company and won for a rear axle problem. I kept the car and took a settlement, but now the trans has an issue. I've been without my car for a total of 183 calendar days and have only had it for a year and a half.
Counted my calendar days wrong ^ fixed.
Last edited by TwistedKarma; 3/19/13 at 05:32 PM.
3/19/13, 03:57 PM
#10
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Deysha is part of Ford's "Customer Service" department. This department can not do ANYTHING but hound dealerships. I don't mean to downplay her job, but what good is this? I can hound a dealership myself.
As far as the lemon law, I've already sued Ford Motor Company and won for a rear axle problem. I kept the car and took a settlement, but now the trans has an issue. I've been without my car for a total of 172 calendar days and have only had it for a year and a half.
As far as the lemon law, I've already sued Ford Motor Company and won for a rear axle problem. I kept the car and took a settlement, but now the trans has an issue. I've been without my car for a total of 172 calendar days and have only had it for a year and a half.
Just pulled from the Ford site:
Ford Customer Service
+1-800-392-3673
+1-800-232-5952 (TDD for the Hearing Impaired)
Monday-Friday, 8:00 a.m.- 8:00 p.m. Eastern Time
Saturday, 9:00 a.m.- 5:30 p.m. Eastern Time
3/19/13, 04:28 PM
#11
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The customer service manager I've been dealing with, Cynthia, just informed me that one of the parts they're waiting for is backordered. They are now going to order and replace the trans with a brand new one seeing as that is the only acceptable option. I want to contact someone who I can speak to about this matter. Customer Service can not do anything for me except continue to hound the dealership. She has been apologizing and even went as far as telling me this is wrong and that she was truly sorry for my trouble.
If you are already working with someone, then she might not. However, it is likely if you made contact she would respond.
3/19/13, 05:25 PM
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Sounds like you truly have a lemon of a car, unfortunately. Guess you should have gotten a different car instead of keeping this bad one, unfortunately.
Just pulled from the Ford site:
Ford Customer Service
+1-800-392-3673
+1-800-232-5952 (TDD for the Hearing Impaired)
Monday-Friday, 8:00 a.m.- 8:00 p.m. Eastern Time
Saturday, 9:00 a.m.- 5:30 p.m. Eastern Time
Just pulled from the Ford site:
Ford Customer Service
+1-800-392-3673
+1-800-232-5952 (TDD for the Hearing Impaired)
Monday-Friday, 8:00 a.m.- 8:00 p.m. Eastern Time
Saturday, 9:00 a.m.- 5:30 p.m. Eastern Time
With that long of a wait, I understand why you would be frustrated.
It sounds like there is a positive resolution and an attempt to acknowledge this has been problematic for you.
If you are already working with someone, then she might not. However, it is likely if you made contact she would respond.
It sounds like there is a positive resolution and an attempt to acknowledge this has been problematic for you.
If you are already working with someone, then she might not. However, it is likely if you made contact she would respond.
Now there is a positive resolution for me, but a month later? I won't see my car for another week or two I bet. If an independent repair shop were to keep you strung a long for over a month, over a transmission, it wouldn't fly, but I can't do anything about it and apparently neither can Ford.
I tried to reach out to Deysha prior to contacting Customer Relations myself in hopes that it would be escalated right away, but she failed to see the thread I made?? or she just ignored it.
Even put her name in the title: https://themustangsource.com/f804/tr...deysha-519191/
Such a terrible company.
Last edited by TwistedKarma; 3/19/13 at 05:29 PM.
3/19/13, 05:49 PM
#13
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I wish I would have just taken the buyback I was awarded. Also, the information you obtained and posted is that of Ford's Customer Relations department. I'm already working with a regional manager. I wanted to speak with Corporate since this department really doesn't do much of anything (I say that respectfully) - I've been dealing with this department for over a year.
You have no idea. It's not just this time that makes it frustrating, it's everything I've had to deal. I'm actually a lot more calm this time around, believe it or not.
Now there is a positive resolution for me, but a month later? I won't see my car for another week or two I bet. If an independent repair shop were to keep you strung a long for over a month, over a transmission, it wouldn't fly, but I can't do anything about it and apparently neither can Ford.
I tried to reach out to Deysha prior to contacting Customer Relations myself in hopes that it would be escalated right away, but she failed to see the thread I made?? or she just ignored it.
Even put her name in the title: https://themustangsource.com/f804/tr...deysha-519191/
Such a terrible company.
You have no idea. It's not just this time that makes it frustrating, it's everything I've had to deal. I'm actually a lot more calm this time around, believe it or not.
Now there is a positive resolution for me, but a month later? I won't see my car for another week or two I bet. If an independent repair shop were to keep you strung a long for over a month, over a transmission, it wouldn't fly, but I can't do anything about it and apparently neither can Ford.
I tried to reach out to Deysha prior to contacting Customer Relations myself in hopes that it would be escalated right away, but she failed to see the thread I made?? or she just ignored it.
Even put her name in the title: https://themustangsource.com/f804/tr...deysha-519191/
Such a terrible company.
3/19/13, 06:18 PM
#15
Legacy TMS Member
I tried to reach out to Deysha prior to contacting Customer Relations myself in hopes that it would be escalated right away, but she failed to see the thread I made?? or she just ignored it.
Even put her name in the title: https://themustangsource.com/f804/tr...deysha-519191/
Such a terrible company.
Even put her name in the title: https://themustangsource.com/f804/tr...deysha-519191/
Such a terrible company.
And far as it being a terrible company, why didn't you take the buyback originally if it was offered?
3/20/13, 01:49 AM
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I wish I would have just taken the buyback I was awarded. Also, the information you obtained and posted is that of Ford's Customer Relations department. I'm already working with a regional manager. I wanted to speak with Corporate since this department really doesn't do much of anything (I say that respectfully) - I've been dealing with this department for over a year.
You have no idea. It's not just this time that makes it frustrating, it's everything I've had to deal. I'm actually a lot more calm this time around, believe it or not.
Now there is a positive resolution for me, but a month later? I won't see my car for another week or two I bet. If an independent repair shop were to keep you strung a long for over a month, over a transmission, it wouldn't fly, but I can't do anything about it and apparently neither can Ford.
I tried to reach out to Deysha prior to contacting Customer Relations myself in hopes that it would be escalated right away, but she failed to see the thread I made?? or she just ignored it.
Even put her name in the title: https://themustangsource.com/f804/tr...deysha-519191/
Such a terrible company.
You have no idea. It's not just this time that makes it frustrating, it's everything I've had to deal. I'm actually a lot more calm this time around, believe it or not.
Now there is a positive resolution for me, but a month later? I won't see my car for another week or two I bet. If an independent repair shop were to keep you strung a long for over a month, over a transmission, it wouldn't fly, but I can't do anything about it and apparently neither can Ford.
I tried to reach out to Deysha prior to contacting Customer Relations myself in hopes that it would be escalated right away, but she failed to see the thread I made?? or she just ignored it.
Even put her name in the title: https://themustangsource.com/f804/tr...deysha-519191/
Such a terrible company.
So you got a buy back and kept the car and got some cash??? sounds odd
Last edited by Flagstang; 3/20/13 at 01:52 AM.
3/20/13, 02:00 AM
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I went through arbitration with Ford and my lawyers. The arbitrator's sided with me, awarded me a buy back and Ford appealed. Instead of dragging the matter out in court until god knows how long, Ford agreed to pay me a good amount of money, and I kept the car thinking the headache was done and over with. I'm not trying to get anyone's pitty, frankly I don't care what you think of me. Fact is I'm being ****ed around.
3/20/13, 02:05 AM
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Last edited by TwistedKarma; 3/20/13 at 02:18 AM.