Have a 13 Boss. Replaced Compressor at 20,000 miles in December. Since then two high pressure lines and two condensers have failed. Called Ford customer service after third failure. They are no help. Referred me to a different dealership and after that repair failed the customer service rep from Ford doesn't return calls. now the first dealer near my house says I need to take it back to the second dealer since they worked on it last. Ford says someone will contact me in 48 hours. Meantime I am in Florida without AC . Love my Boss but ready to make Lemon Law claim. Last Ford I will ever own. Any ideas since Ford shops keep replacing parts that keep failing after a week or less without finding out why.

 

First post is a bad experience. Interesting. If you were really adamant about getting to the bottom of this then you wouldn't have to go to so many dealerships. Don't just rely on what they say. You can sift through their BS and get somewhere. Try dealing with Chrysler, it gave me a ton of experience with their crap. I never had to go to another dealer though. Nor would I have.

 

I have no idea what you are talking about. I only went to two dealerships. Ford sent me to the second one. As I said I love my Boss and want it fixed. Ford is awful in the way it treats it's customers.

 

Never mind. First post is a problem post, I should have been wiser. Go to as many dealers as possible without getting any real answers. Contact Deysha on here, she'll escalate it. I believe her screen name is Ford Service. You say ford is awful in the way they treat their customers so you should just trade the car in and get a Chrysler. I've given you another route to take with some sarcasm. You're welcome.

 

Desert Fried-Brain Syndrome.

 

when you replace a ac compressor you arent suppose to replace just the compressor. youre suppose to replace the condenser(could also flush condenser), replace orifice tube or expansion valve, replace the receiver dryer. sounds like the first dealership didnt flush or didnt replace all the right stuff and it caused a filter in the receiver dryer to stop up and that caused a high pressure line to fail. then the second dealership assumed the first dealership did everything right so they just replace the part that failed and that didnt fix the cause of the failure. sorry if that didnt make much since. im not good a explaining stuff but if you were to bring it to me i could fix it without a problem. basically the whole high pressure side needs to be replaced since nobody knows what the first dealership did or didnt do.

 

Thanks. I will discuss with dealer. Ford customer service has been of no help at all. Hope it gets corrected soon so I can start loving my car again. Can't say I will ever think much of Ford Motor Company after this.

 

Contact Deysha! She'll probably post in here on Monday asking you for your VIN and contact information (you can PM her on this site at FordService as mentioned). She will escalate things to your local Ford rep - and this has caused *many* dealerships to suddenly sing better tunes with regards to service for folks on here, from what I've seen on the threads I've read.

 

Thanks. I sent a message to Deysha. Hopefully this week the car will be fixed and Ford management will improve the system so the next person will have a better experience. Maybe my next post will be a positive one.

 

that's not nice

 

Way back when, the original BOSS 302 wasn't even available with factory air, be glad you can get it now.

Besides, only fun way to drive a BOSS 302 is with the windows down, a/c doesn't do much good that way!

But, you're right, Ford customer care does suck sometimes, but then again, so does all the other automakers customer service.

 

Thanks for the PM, Boss287. Will you please send me another PM with your VIN, dealer, mileage, full name, and best daytime number? I’ll get back to you as soon as possible.

Thank you for the mention, guys!

Deysha

 

I agree, but unless the compressor wasn't the only thing changed the op should post what other parts were replaced listed on the invoice. Does sound like short cuts were taken and I would think Ford might not pay the dealer out on that warranty claim.

 

Update. Second dealer took the car in and replace another high pressure line. Never found what was causing the failures. Guess what? Two days later no cold air. Ford continues to be off no help. Now five leaks in the AC system since compressor replaced in December. No one finding out why. They just keep replacing the failed parts. Definition of insanity is doing the same thing over and over and expecting a different result. Autonation Ford who put the compressor in won't even look at the car again. Never do business with Autonation!

 

I really don't understand how they can't find a leak if it's actually leaking. I believe all the new systems have dye in them so a black light will pick up the leak easy.

 

They fix the leaks. New one develops in different place within
a day to a week of each repair.

 

Thanks for the update, Boss287. I’ll get back to your PM as soon as possible.

Deysha

 

Thanks Deysha. He called today. Car going back in the shop. He told service manager he would call me in a couple days. Called and pointed out it is 85 in Florida and I expected to hear sooner. Then he called. Guy is in the wrong profession. Customer service is not Mario's strong suit.

 

I understand, Boss287. I did look over the case and saw were he contacted you on Wednesday 2/26 regarding your concerns and rental. He then set a follow up with you for tomorrow, and he called yesterday. We don’t work weekends, so I’m not sure if this message was left for him then. You’re more than welcome to PM me with any further info so I can forward it if needed.

Deysha

 

Called him 2/3, 2/4,2/5,2/6,2/10 and 2/14 following the first failed repair at Plantation Ford. Why it took two weeks for my car to get back in. Two weeks with no air while two dealer fought over who would take the car while he ignored my calls. Feel free to check with plantation Ford. They assumed he called. When you get his voice mail there is no option to speak to anyone else or even take the survey. Yes now he is responding but it took me raising a stink which I would prefer not doing. Remember I bought a Ford a year and a half ago and since December 2013 my car has been in the shop six times for the AC. AC has only worked a couple of weeks since mid December. In Febuary I was 2 weeks without air and no one would return my calls as two dealers blamed each other for the problems. No one from Ford even returned my calls during that time. Sorry but those are the facts. I have been treated badly by Ford. A customer deserves better.