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2 Month old 2013 flooded by Sandy at dealership duiring servicing, they refuse fixin

Old Nov 19, 2012 | 12:01 PM
  #21  
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Good luck man! If there was that much flooding, their insurance should have to replace it IMO
Old Nov 19, 2012 | 12:03 PM
  #22  
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From: NJ. Waiting for our Gov. to be held accountable for his actions>>>Jersey Broke
your car will be covered by your insurance and your insurance company will go after the dealership. Thats the way it works in Jersey. I work in Port Newark were the cars come in at. I saw 18,000 cars in one shot totaled from this storm. They have front end loaders with extra long forks on them loading them onto car carriers all day and night for the last few weeks and still have a way to go.
Old Nov 19, 2012 | 12:55 PM
  #23  
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I was told by my insurance that since this was an Act of God that they can't subrogate this claim (My insurance paying then getting reimbursed from the Dealerships insurance). So this will be just my insurance and my $500 for the deductible I guess. What's total BS is Jersey City Ford saying they turned this into their insurance, there is no way that they did.

Last edited by mmensch; Nov 19, 2012 at 01:04 PM.
Old Nov 19, 2012 | 05:20 PM
  #24  
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Originally Posted by mmensch
I was told by my insurance that since this was an Act of God that they can't subrogate this claim (My insurance paying then getting reimbursed from the Dealerships insurance). So this will be just my insurance and my $500 for the deductible I guess. What's total BS is Jersey City Ford saying they turned this into their insurance, there is no way that they did.
Let your insurance go after their insurance + have them get your deductible back as well. Just get yourself a new ride and screw that dealer..
Old Nov 21, 2012 | 05:49 AM
  #25  
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Originally Posted by stupidgenius36
Oh, ok. That was the first I had seen of her. Glad to have you both around.
Thanks, stupidgenius36!

Deysha
Old Nov 21, 2012 | 06:24 AM
  #26  
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Originally Posted by mmensch
I was told by my insurance that since this was an Act of God that they can't subrogate this claim (My insurance paying then getting reimbursed from the Dealerships insurance). So this will be just my insurance and my $500 for the deductible I guess. What's total BS is Jersey City Ford saying they turned this into their insurance, there is no way that they did.
Gotta love the act of God BS. My first counter argument would be to prove God exists.
Old Nov 21, 2012 | 08:50 AM
  #27  
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^ Good 1... So my insurance called me and said the car is totalled. I can't believe Jersey City Ford was telling my they were just gonna replace the carpet, and in fact when I went there to get my stuff out they thought I was picking it up and said it was finished being detailed and ready to go. So they weren't even gonna replace the carpeting, frikin scam artists man.

So at this point I cant really afford the same car since I am gonna get less than what I paid, and now the car costs more since I wont have all the rebates.
Old Nov 21, 2012 | 09:41 AM
  #28  
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Get in touch with the Deysha and/or Andrea and see if they can't help you out. Ford should make this right, act of God or not they have some responsibility to their customers.
Old Nov 21, 2012 | 10:25 AM
  #29  
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Originally Posted by BTR-75
Get in touch with the Deysha and/or Andrea and see if they can't help you out. Ford should make this right, act of God or not they have some responsibility to their customers.
Already tried that with no avail... The hassle with the dealerships when buying the car, servicing, car being totaled on their property, and the lack of help from corporate I seriously don't know if I want to give FORD another try. I am a first time curtomer and was treated like **** with any and everything by FORD!
Old Nov 21, 2012 | 12:20 PM
  #30  
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Originally Posted by mmensch
Already tried that with no avail... The hassle with the dealerships when buying the car, servicing, car being totaled on their property, and the lack of help from corporate I seriously don't know if I want to give FORD another try. I am a first time curtomer and was treated like **** with any and everything by FORD!
Stop saying ford.. its the dealer.. all dealers for ALL brand are independent franchises. Ford cannot make them do anything. That being said you can still get rebates and stuff. also ask for more for the car.. you do not have to take the first or event he 2nd offer the insurance gives.

Last edited by Flagstang; Nov 21, 2012 at 12:21 PM.
Old Nov 21, 2012 | 12:21 PM
  #31  
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This is how Ford treats their customer's. Their lack of customer service is horrid and inexcusable. I am currently in a very promising law suit with Ford, my advice, seek legal aid and discuss what your options are with them. I find it hard to believe that there is no law in place that wouldn't protect the consumers property/best interests here. You should not have to take a loss on this one.
Old Nov 21, 2012 | 12:23 PM
  #32  
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Originally Posted by TwistedKarma
This is how Ford treats their customer's. Their lack of customer service is horrid and inexcusable. I am currently in a very promising law suit with Ford, my advice, seek legal aid and discuss what your options are with them. I find it hard to believe that there is no law in place that wouldn't protect the consumers property/best interests here. You should not have to take a loss on this one.
if you read the thread you would know he already did talk to a lawyer.. You think ford is at fault and not the dealer?
Old Nov 21, 2012 | 12:27 PM
  #33  
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Originally Posted by Flagstang

Stop saying ford.. its the dealer.. all dealers for ALL brand are independent franchises. Ford cannot make them do anything. That being said you can still get rebates and stuff. also ask for more for the car.. you do not have to take the first or event he 2nd offer the insurance gives.
You're correct. All dealers are independent franchises owned by independent parties, typically. However, this does not mean they are not governed by Ford and Ford's rules and regulations.

Just because these franchises are independently owned, it doesn't allow Ford to use that as a scapegoat when faced with issues like the one described here. Ford should be stepping in to assist in issues like this, not standing idly by watching someone suffer. Ford Motor Company is ranked as one of the top 10 companies in the world with a net worth of 164 million. Have some apathy, teach some proper customer service skills and stop putting people like this through more stress and aggravation then they should need to endure.

Last edited by TwistedKarma; Nov 21, 2012 at 12:35 PM.
Old Nov 21, 2012 | 12:30 PM
  #34  
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But ford cannot force them to do anything. I am sure the GM got a call from ford service askign him to do more. But thats really all they can do. Even a honda dealer or a BMW dealer wouldnt be doign more.
Old Nov 21, 2012 | 12:43 PM
  #35  
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Originally Posted by Flagstang
But ford cannot force them to do anything. I am sure the GM got a call from ford service askign him to do more. But thats really all they can do. Even a honda dealer or a BMW dealer wouldnt be doign more.
You're wrong. Ford can intervene. When you open up a franchises you have to agree to a compilation of legal, operational and marketing agreements and practices that stipulate your guidelines for doing business under the brand name. If any of these are breached you can be shut down, fined or sued. Ford is just a bad car company, all there is to it.
Old Nov 21, 2012 | 12:48 PM
  #36  
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Originally Posted by TwistedKarma
You're wrong. Ford can intervene. When you open up a franchises you have to agree to a compilation of legal, operational and marketing agreements and practices that stipulate your guidelines for doing business under the brand name. If any of these are breached you can be shut down, fined or sued. Ford is just a bad car company, all there is to it.
Sorry you feel that way... I had a lemon back in 2006 and I know how much it can suck.. But you get back up and move on.
Old Nov 21, 2012 | 12:54 PM
  #37  
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Originally Posted by Flagstang
Sorry you feel that way... I had a lemon back in 2006 and I know how much it can suck.. But you get back up and move on.
It's not how I feel, it's fact and law. You can ask the Ford Customer Service Reps on these forums if what I am saying is not factually correct.
Old Nov 21, 2012 | 12:58 PM
  #38  
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Originally Posted by TwistedKarma
It's not how I feel, it's fact and law. You can ask the Ford Customer Service Reps on these forums if what I am saying is not factually correct.
I said sorry you feel that way because you said "ford is a bad company".. then you edited it. I know the laws as I have already been though what you are trying to do..


oh boo hoo.. my control arms make a creaky sound and now im all angry.. man up

Last edited by Flagstang; Nov 21, 2012 at 01:00 PM.
Old Nov 21, 2012 | 01:07 PM
  #39  
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Originally Posted by Flagstang
I said sorry you feel that way because you said "ford is a bad company".. then you edited it. I know the laws as I have already been though what you are trying to do..


oh boo hoo.. my control arms make a creaky sound and now im all angry.. man up
I'm glad you can use the forum utilities to view my previous post. Sadly, I am not suing Ford because of my control arms, I am suing them over my rear axle that has eight repairs and continues to have the same issue. The thread was deleted off of this site that describe what my lawsuit was over based on legal advice I received from my lawyer.

You got shut down, stop trying to sound smart.. you're not.
Old Nov 21, 2012 | 01:09 PM
  #40  
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Originally Posted by TwistedKarma
You're wrong. Ford can intervene. When you open up a franchises you have to agree to a compilation of legal, operational and marketing agreements and practices that stipulate your guidelines for doing business under the brand name. If any of these are breached you can be shut down, fined or sued. Ford is just a bad car company, all there is to it.
**** right, Ford can do something because there are a bunch of agreements between the dealer and brand as you said. This is what I am really upset about, Ford should have steppe in and regulate what is happening like the parent company it's suppose to be. You'd think the customer service reps would make sure there aren't this bad of disputes between a dealer and customer.

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