Spoke to a local dealer about the warranty and some of the things I would like to do to my vehicle. I was hoping to have them do as much of them as possible to avoid potential warranty issues.

I was warned that Ford is actively pursuing the cancellation warranty's ANYTIME they SUSPECT (not prove in many cases) that a modification has caused ANY problems with the power train. This is covered in their TSB http://mustangsdaily.com/blog/2011/0...-2011-mustang/

I explained the forums for research and heard what I had hoped I would not...

Escalations through forum representatives on publicly accessible websites CAN BE (may also be read as "HAVE BEEN") used to support cancellation of power train warranties.

What this means is that submitting your VIN information for a warranty claim through someone on these forums, what you've posted, and what they may determine to be "your fault" can be used to cancel your warranty.

Tunes are almost becoming automatic cancellations with some dealers. They don't want to be in the middle of a fight with an owner and Ford.

Oh well.

 

Yea I've heard about this. My dealer is mod friendly but I think its because they wanna keep my business since I've bought 3 cars from them now. I don't trust Ford not to put pressure on them to start cancelling warranties of modded stangs. I think I'll hold off on installing any more performance or drivetrain mods for about 5-10K more miles to see if anything goes wrong. Waiting on Steeda to release the V6 specific spring there working on anyway. I have already tuned it though so probably already to late. Oh well!

 

Is it really all that surprising? Ford warrantys the car that Ford built, not the car that you or anyone you hire (including the dealer service center) builds afterwards.

Would you expect Ford to tepair the radio if you remove the shaker and have Best Buy install a Kenwood? Same principle. If your modification is the cause of the failure then it isn't a problem with what Ford built. When we mod the car (as most of us has) that is the risk we assume. Ford can only warranty their work and not someone elses work (even if done at the dealer).

If the dealer is Ford Racing certified there is a separate warranty for the Ford Racing products they install. But the factory warranty is just as 'cancelled' as any other modified part.

 

You are maligning Ford and Ford Service's TMS Rep Deysha. They pay her to help resolve legitimate warranty problems with poor dealerships.

The warranty policy is nothing new, nor is the TSB. Why on earth should Ford stand by a warranty when some other company has modified the vehicle?? If that after market's mods are so 'safe' then they should man up and offer their own warranty for problems rather than leeching off Ford's shareholders.

And if you submit a claim and/or ask Deysha for assistance, while listing all of your "mods" on a public forum, and then get denied because YOUR mods caused problems; then you're an idiot and got what you deserved by bragging about all your coolness on the internet.

 

I would not consider what I shared as any attempt to malign Ford or Deysha. Nothing about my post was intended to defame or speak poorly of her support or Ford's for that matter. So CHILL OUT.

Before you get any further bent, stop. RE-READ the post. This dealer was really sharing some good advice on doing mods, how they can void your warranty and how Ford may pursue cancellation of the warranty if those mods damage a vehicle. There's no mention of leeching warranty support or circumventing the warranty process.

I do not disagree that when you modify a vehicle there's some risk involved. And you as the owner assume that risk.

But if you screw it up, and use a forum for help; one method that they CAN and per the manager, HAVE DONE, is use the forum information to substantiate a warranty denial/cancellation.

 

Once again, may I remind everyone that has this sort of issue with Ford's warranties...

If you are doing something *out of the norm*, then you should have a wallet to accomodate your shenanigans, dealer friendly or seemingly innocuous as the shenanigan may be.

And definitely posting about any shenanigans is grounds for you to have your warranty denied.

Basically... shut the heck up about anything going on with your car until the warranty expires is the bestest plan available, and you won't have to worry about being told 'no' as much. And/or don't do shenanigans until the warranty's up.

If you're worried about your warranty... then you can't be doing weird things.

/Easy for me to say.. I did NOTHING to the car until after the warranty expired... and then I continued to do that nothing.
//I'm boring. I know.

 

Pay to play

 

Exactly

 

Easy for a baller to say

 

I did read your post carefully.

You turned Deysha into a spy.

 

Ford did that, Charlie. What she gonna do, NOT tell them if they ask?

Don't blame Deysha, she's not the one doing shenanigans.

 

Who says she is doing shenaningans? You - like the OP - are suggesting Ford is making that investment not for customer service via 'new media', but just to 'catch' customers that have mods. She has helped numerous people get through their local thickhead dealers. Speaking of thickheads...

 

I think you're overreacting a bit. Sure, Deysha may not be intentionally/knowingly/willingly participating in the policy, but large corporations that provide warranty service on big ticket items that are expensive to fix certainly shouldn't be give a carte blanche pass regarding the possibility of implementing shady/devious practices.

Beyond that, anyone that mods their car should be ready to accept that anything they do could adversely affect their warranty. At the very least, they would have to be ready to put up with Ford/dealers dragging their feet on warranty repairs when there's a mod performed that could have some effect on the warranty request. To NOT be ready for that is being disingenuous.

Lastly, even if a dealer installs a mod, no other dealer is required to honor any warranty work involved that's associated with the mod. That means if you're traveling and not able to get back to the dealer that performed the work, you'll be stuck for the repair bill, and once home, you'll have to negotiate with the original installing dealer to recoup costs - and be prepared for some push-back because THEY didn't repair the car.

Really people, you gotta use some common sense and come to grips with this whole warranty thing. Plain and simple, if you don't want to jeopardize your warranty, DON'T MOD YOUR CAR. It really is that simple.

 

Oh crap, and I've already replaced my antenna with a stubby.

 

I did not. Looking at the threads you start...I will assume trying to explain it to you any further will be a worthless effort.

Believe what you will, infer what you will. You're wrong in your accusation of the intent of my post. That's your burden to deal with.

 

This was not about Deysha. You've made it such.

 

Holy crap, me too! Dang, one little mod can ruin your whole day.

 

We only have one rep on TMS. And that is Deysha.

 

If I stall BBK headers on my car and the header is faulty, certainly don't expect Ford to fix it. If I install aftermarket axle backs and they go bad, of course I don't think Ford should fix my Flowmasters. If I have Best buy install a radio and it breaks, why would I expect Ford to fix it? I wouldn't. If I install a CAI and my water pump goes bad, your darn right Ford should fix it.

If my ball joint goes at 20k miles I expect Ford to fix it regardless of having a tune or one piece aluminum driveshaft.

 

If the 'she' you refer to is Deysha, then yes, I am not saying she's doing shenanigans.

If the 'she' you refer to is the OP, then yes, I am not saying she's doing shenanigas.

However, it is *possible* that any interesting exploits, adventures, excitement, etc, ad nauseum, *could be interpreted* by Ford as shenanigans. That's just a thing. Further, it is *entirely* possible that indeed the OP... and definitely others... are performing shenanigans. I myself do not know, and am not actually accusing anyone of such, leadfoot that I have.

Whatever is the case there, if one is naive enough to think Deysha can't or won't report to her management if they so ask about this or that user who stated this or that happened... or that they themselves aren't browsing this thing... you are mistaken, and need to adjust your thinking.

THAT is all I'm sayin'. Gettin' huffy and calling people names isn't gonna do much else about it.

/Oh, and go read and comprehend things next time, thanks.