Originally Posted by Canyon ED

Hello ALL I Tried on sat to get a quote on a 2010 mustang thru their internet site. Filled out the info it asked for to get a internet price. Next i start getting e-mails saying that if I want a price/good deal 1% over invoice I have to come down before Sun night when they close.I asked for a price 2 times and was told come down again and again. First of all they say they will give you a internet price on there site and 2nd of all who in there right mind would waste their time on a trip down there with out a price. My brother bought a car from them a while back and was given a price no problem. Galpin may be a large dealer but they do not play by their own rules.If anyone has a contact to get a price or similar experiences let me know. If you want the internet sales guy name let me know.They have a lot of 2010s left and with these tactics I think they are going to have a hard time selling them.

Originally Posted by Canyon ED

Let me start out saying I bought 4 fords in the past 10 yrs. and Like I stated W/o a price which they said on the internet they would give me I have no reason to call them. I think every Ford dealer should give a price and let the person buying the car decide. I have no interest in being treated that way. As far as I can see Galpin lost my complete familys and friends business. Also I did construction/stone work at this dealership and cant understand why its so hard to give me a #.If you have better luck let me know.I think I will just deal w/sunrise ford in North Hollywood.

Originally Posted by stangfoeva

I just had a hilarious "live chat" with a Galpin Sales rep. They gave me some BS about not giving out pricing info in the chat, but they could email it to me or call my phone. IDIOTS. The chat ended with me sending this:

Galpin Chat person after trying to BS me: Is there anything else I can help you with?

Me: Nope, Galpin should really reconsider their "chat" policies. This is nothing more than a uselss way for them to get my contact info and then spam the hell out of me with "specials"

Originally Posted by Edmunds.com: Confessions of a Car Salesman

"They're all on the Internet trying to find out what our invoice price is. We never even get a shot at them. I hate it. I mean, would they go (to a mall) and say, 'What's your invoice price on that beautiful suit?' No. So why are they doing it here?"

I was already beginning to see the impact of the Internet because of something that happened during my first few days there. I was sent to the service department to talk to customers waiting for their cars to be fixed. Salespeople feel this is a good source of leads to buy new cars. Say a customer has just gotten nailed with a $2,000 quote for a transmission. Now's the time to move in and pitch the virtues of a new car.

There were typically a dozen or more people waiting for their cars to be serviced. They would either watch TV or read while they drank coffee and Cokes from the vending machines. I handed out my business card and chatted with a few people. One young guy was killing time by goofing around with his Palm Top computer. He was outfitted in designer jeans and a T-shirt, so I wasn't surprised to hear that he had just bought the radical new SUV our dealership sold. Michael had told me these vehicles were selling for over sticker prices, so I asked Mr. Palm Top how he made out.

"I got an awesome deal," he said.

"How awesome?"

"Three hundred below invoice," he smugly answered.

I asked how he did it. He said he checked prices on the Internet. He then called the fleet manager and made the deal over the phone.

I had a schizophrenic reaction to this. Part of me admired the fact that he had outfoxed the dealer. But the car salesman side of me was angry that I never "got a shot at him." It seemed like just a matter of time before people who, in the past, walked onto our car lot, would be on the Internet making deals.

The salesmen are only vaguely aware of this developing trend. I was standing on the curb next to George and we saw one of these high-demand SUVs ready for delivery.

"Another **** Internet sale," George said. "Why don't they turn that car over to us? We'd get a grand over sticker. Instead they're selling it at invoice. Does that make sense?" As the days passed I noticed more and more cars marked "carsdirect.com." And as I approached people on the car lot they often informed me that they were here to see the fleet manager. More Internet customers.