Just wanted to give a quick review of Ken Marks @ Southern Mustang Parts..

too many times you read threads with horror stories of buisnesses,
so i thought i would take the time to post a good review..

I placed a call on monday March 14th, after PM'ing him on the forums, the answering service picked up, left a message..

within 5 min. he called me back

I would like to say Ken is a top notch professional ..
very curtious, pleasant to talk to and resonable..

he hooked me up with a great deal on the exhaust, and called me back again with the best shipping cost to get it to me ASAP..

on march 16th at 11 am they arrived.. plenty of time for me to get them installed..

So I would like to say Thank You Kenn

I love My Borla S-types..

you will definatly receive some future buisness from me

 

they were great when i ordered my lloyd mats

 

Thanks for the kind words!!!

We really appreciate it.

With Spring almost here now we can enjoy the new additions

Ken

 

I need to know.. Did Borla give me the hat that came in the box .. or was it you guys?

 

That was all Borla!!!

Thanks

Ken

 

I've bought from Southern and didn't have any problems.

 

Ken just gave me a great deal on a borla s-type catback yesterday and the shipping confirmation says that it should be delivered today!!!! Can't wait...thanks Ken!!!

 

Well at least someone is happy with this company. I've dealt with many Mustang accessory venders and got nothing but good to say about them but yesterday my wife wanted to buy me a running pony skeleton for Christmas so she called, got an answering machine, left a message for Ken and never got a call back. Maybe he or they didn't want to return a call to Canada?

I guess we'll look elsewhere. Anyone know of another place to purchase these things ? Thanks

 

You didn't get a call back in ONE DAY and you're complaining?

Are you f'ing kidding me?


Southern Mustang is awesome, and you apparently just are too impatient to deal with a small business.

 

$hit the OP said he got a call back in 5 minutes so I would think waiting 24 hours is more than reasonable and no I'm not f'ing kidding you.

 

In the States it's a holiday week since Thanksgiving is this Thursday.

Just relax they'll get back to you

 

Cool. Well that makes sense. Thanks for the explanation.

 

Ouch!!

Yeah, I gave the team the week off to spend with the family. Been a busy year!!

You can call me on my cell if you have any questions about the pony. Takes 2-3 weeks and we can ship to Canada for an additional $10.00

Here is my cell number while we are out this week... 678-327-8829

Thanks!

Ken

 

Yep. Looks like terrible customer service to me

 

Ken,

Any Black Friday or Cyber Monday deals??

 

Lookin like the worst customer service evar!! Lol, its holiday week just relax eh?

 

Up here in Canada we have our Thanksgiving a month earlier than you folks in the US so when we tried to reach Ken we didn't know it was a Thanksgiving week so we truly apologize for that.

For the guys that have dealt with Ken and said he gives great service you were 100% correct. We left a message today and got a call right away. We placed our order for a custom running pony and a custom rear badge.
Ken thanks for the great service. now we have a new place to buy our accessories.

 

great to hear