2010-2014 Mustang Information on The S197 {GenII}

Ford Requested: 2014 Ford Mustang Advice

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Old Sep 11, 2013 | 11:39 AM
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Ford Requested: 2014 Ford Mustang Advice

Good afternoon TMS.

In case anyone missed the other thread, posting again

Ford is looking for feedback from 2014 Mustang customers and has reached out to TMS for assistance.
Please click the image or link below to find out more information!




Last edited by Scothew; Sep 16, 2013 at 04:10 PM.
Old Sep 11, 2013 | 11:49 AM
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Link no worky...

I own a 2014 GT/CS and woudl love to help out! I have some complaints!
Old Sep 11, 2013 | 12:00 PM
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Maybe try a different browser or computer, Ive tested all of the links and they are working as they should. Also had others in the other thread with same links post up and say they have already completed survey and all.

Thanks
Scott
Old Sep 11, 2013 | 01:20 PM
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Tell them you like how it doesn't look like a fusion.
Old Sep 11, 2013 | 04:17 PM
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Originally Posted by Sabin
Tell them you like how it doesn't look like a fusion.
Old Sep 11, 2013 | 04:39 PM
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Sent in my info - will see if they contact me

There is always something on Amazon that I just HAVE to have
Old Sep 11, 2013 | 06:11 PM
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I am in the process of waiting for my special order GT/CS. My dealership has been of almost no help to me whatsoever. This is the second time with a special order and a different dealership than the last one. Both experiences lacked any kind of quality customer service. It's almost as if they don't want to sell cars. If it weren't for Deysha, I would be wondering if the order was even placed at all.
Old Sep 11, 2013 | 07:33 PM
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Would love to know more what this is about and wish 2011+ owners would have the chance too!
Old Sep 11, 2013 | 08:39 PM
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see if it comes up on snopes, it might not be real
Old Sep 11, 2013 | 08:42 PM
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If its not real, I'll know early next week.
Old Sep 11, 2013 | 08:48 PM
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Originally Posted by miner999r
see if it comes up on snopes, it might not be real
It's real, trust me. If Deysha needs to confirm I am sure she won't mind.

Last edited by Scothew; Sep 11, 2013 at 09:12 PM.
Old Sep 12, 2013 | 09:01 AM
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Originally Posted by Last1
I am in the process of waiting for my special order GT/CS. My dealership has been of almost no help to me whatsoever. This is the second time with a special order and a different dealership than the last one. Both experiences lacked any kind of quality customer service. It's almost as if they don't want to sell cars. If it weren't for Deysha, I would be wondering if the order was even placed at all.
Thank you for the kind words, Last1!

Originally Posted by Scothew
It's real, trust me. If Deysha needs to confirm I am sure she won't mind.
It’s real, guys!

Deysha
Old Sep 12, 2013 | 09:07 AM
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Originally Posted by FordService
It’s real, guys!

Deysha
thanks.. people just think i just randomly make stuff up sometimes..

Old Sep 12, 2013 | 08:46 PM
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Originally Posted by kylerohde
Would love to know more what this is about and wish 2011+ owners would have the chance too!
No,no Kyle. We are not worthy.....
Old Sep 13, 2013 | 06:31 AM
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Originally Posted by Scothew
thanks.. people just think i just randomly make stuff up sometimes..

I do wonder about you sometimes, Scothew...

Deysha
Old Sep 13, 2013 | 09:20 AM
  #16  
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Just completed my ~hour survey with the Ford rep. I was able to use the experimental version of the website that Ford is working up for tracking. It's pretty good! I was impressed with the info available - I "tracked" my car (which was delivered back in June) and if this site had been available during my ordering process, it would have been a great help for tracking. I made a number of suggestions to the rep, and although I wasn't given any indication of the rollout date for the website, it looked like it was already integrated with the Ford database, as my VIN # came right up with all the accurate dates (order processed, production, waiting shipment, shipping, delivery, etc).

Glad I was able to partake in this and hopefully some of my suggestions are noted (like yellow status bars if there are delays and a line entry about the cause of delay)

Interested if anyone else did the survey?
Old Sep 13, 2013 | 05:47 PM
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I also just did the survey and my experience was pretty much the same. I agree it looks as if the tracking site is pretty far along in development. It is pretty obvious that Ford has been paying attention to criticism about the lack of an easy way for customers to track their orders and is doing something about it.
Old Sep 14, 2013 | 05:17 PM
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But, I really liked the personal touch Deysha gave. I'll bet a website ain't near as sweet as she is.........
Old Sep 14, 2013 | 08:26 PM
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Originally Posted by wanted33
But, I really liked the personal touch Deysha gave. I'll bet a website ain't near as sweet as she is.........
So very true, and Deysha certainly makes a superior effort to answer everybody's questions. A website could satisfy routine tracking inquiries, but it will not replace Deysha!
Old Sep 14, 2013 | 09:58 PM
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I got a phone call the day after signing up and spoke to a survey rep for a while. She said that I was a candidate for the survey and we scheduled it for Monday. She said that she was going to email me a link, but I didn't get it yet. Do they send you the link the day of the survey? Or did you get it right away?



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